Leave a Review TenantCloud
This is a great app to pay your rent
If you want to pay your rent on the platform, this is a great app to pay your monthly rent and also tell the realtor that you need a maintenance to come by and fix your rental house or apartment(Dot)
Developer Response
Hey there! Thanks for your 5-star review, we are happy to hear about your experience using the app!Opportunity for improvement
Customer Service has the opportunity for improvement in terms of follow up and clear communication.Service Rating 1
Developer Response
Hi there! Thanks for your feedback, we'll keep working on improvements.A few things
1. I just wanted to thank Leah for her patience today 8/1/24 during my frantic call about a recent transaction. She is truly a 5-star customer service employee and I’m so sorry for raising my voice.
2. The only reason I am giving 4 stars to this review is because of what led to my issue today. A previous review mentioned this being a UX problem and I agree. Today, I was being defaulted to pay with Apple Pay when I have only ever paid with my linked bank account. Without thinking too much about it, I assumed it would deduct the money like it normally would since it promoted me to use Apple Pay and I was unaware there would be an additional fee quite literally as large as my cell phone/ WiFi bill to process the transaction. If there was a mention of this somewhere I completely missed it. Regardless, it was very shocking for me to see the additional amount being deducted on top of my rent payment.
3. On a side note, the general UI of the app is intuitive and easy to navigate. It has everything a user needs and nothing more to clutter the view. Good job.Show lessuglyusername
Developer Response
Hello there! 1. Thank you for your kind words about Leah, each of our employees is happy to assist our users:) 2. Please note, that the transaction fee amount is added just below the total amount on the Checkout page, it says: "Stripe fees for credit or debit card will apply". However, we understand it's not quite obvious and will work on some improvement here. 3. Thank you again:)Terrible
My bank account has been frozen, as well as removed, without any communication. I paid one month, the next my info is gone. I can’t add the account back because it says it’s already attached but, my account information isn’t anywhere to be seen. Now I’m in a message battle with my landlord because they have to release my bank account through Stripe and won’t for some reason. Before the updated version everything was fine. This has new one though, ridiculous.Show lessTat2Texan
Developer Response
Hi there! We truly apologize for the inconvenience that happened to you. Please reach out to our Support team to have a look at your account. Thank you!Payments
I think it’s great that you can make any payments to the monthly bill like splitting payments up before the rent is actually due. I love this app as well as the realator!Tenant Cloud
Developer Response
Hi, there! Thank you so much for the 5-star review! We are happy you are enjoying the app.Surprise: Apple Pay Fees Apply Despite App Shows Otherwise
I paid rent, and I think the app misleads users regarding the applicable Apple Pay fees. Its UX is inconsistent as follows:
For wire transfers, $0.50 per transaction is added. However, the app displays NO fees when selecting Apple Pay. The credit card issuer informed me post-payment about significant transaction fees. It surprised me because I expected the Tenant Cloud app to tell me BEFORE initiating the payment, as it does with wire transfers fees.Show lessDon't be so curious
Developer Response
Hi there! We are very sorry for this inconvenience. Please note, the transaction fee amount is added just below the total amount on the Checkout page, it says: "Stripe fees for credit or debit card will apply".Auto pay
They purposely make it where you cannot easily switch to “auto-pay” so you get extra small fees every month when you pay rent. I’ve brought it to their attention multiple times. Many updates and it’s still not fixed.C77778
Developer Response
Hi there! You can easily turn on Autopay if you have an active shared lease and the payment option is active in your landlord's account. Please reach out to the Support team for assistance. Thank you!Awesome!!
The Tenantcloud app is so great! It’s easy to use, and if you don’t know how to do something or where to go, they have tons of faq articles and a great customer service line!!! 10/10 for me.Sadiebond2947
Developer Response
Hi there! Thank you for your lovely feedback. We so appreciate you taking the time to share your experience using TenantCloud.Easy Peasy!
This app is so easy to use! I love that I can pay my landlord online and they even report my rent payments to credit bureaus so I can build my credit. Thank you TenantCloud 💋TDawgDawgT
Developer Response
Hey there! On behalf of myself and the whole TenantCloud team, we are thrilled you are enjoying TenantCloud.Does not show proper fees
I used the app for the first time after using the website for 4 years. The website clearly shows the fees and makes things understandable when you are paying your rent. The app does not and does not show the fees with the total. Because of this I paid $50 in merchant fees after paying on the app the first time I downloaded it. The interface was confusing and did not display any fees or inform it was applying the card merchant fees it just seemed like the normal taxes applied. I thought it was defaulting to my bank as per usual and I lost $50 I do not have to lose.Show lesscarriecak3s
Developer Response
Hello and thank you for your feedback! As a rule, the total in the app will include the fees, however, there's an exception when you're paying with Apple Pay which is a default payment method. In this case, we cannot calculate the fee as we do not know the type of card (debit, credit, or other) saved in your Apple Pay. We display information that the processing fees will apply but we will think of a better wording to make things more understandable. Thanks again for sharing with us! We would like to hear more about your experience with our new app. Please feel free to contact us at support@tenantcloud.com and share any details with us.
