1. I just wanted to thank Leah for her patience today 8/1/24 during my frantic call about a recent transaction. She is truly a 5-star customer service employee and I’m so sorry for raising my voice.
2. The only reason I am giving 4 stars to this review is because of what led to my issue today. A previous review mentioned this being a UX problem and I agree. Today, I was being defaulted to pay with Apple Pay when I have only ever paid with my linked bank account. Without thinking too much about it, I assumed it would deduct the money like it normally would since it promoted me to use Apple Pay and I was unaware there would be an additional fee quite literally as large as my cell phone/ WiFi bill to process the transaction. If there was a mention of this somewhere I completely missed it. Regardless, it was very shocking for me to see the additional amount being deducted on top of my rent payment.
3. On a side note, the general UI of the app is intuitive and easy to navigate. It has everything a user needs and nothing more to clutter the view. Good job.
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Service Rating 1
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