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SCAM
I’m not sure what company is running what to be honest. Perhaps this app contracts with several companies, but I signed up from a Instagram ad for a free week trial and then would have been fine to pay for a subscription for the “fashion advice”, but I could never even get the app to work and tech help could resolve the issue. I couldn’t sync the account I set up from the Instagram sign up to the account in the app. Support would send me a link to the app’s ’forgot password’ page, I go through the password reset option, and no email would ever come to my inbox or spam folder. Over and over at least 10 times and their support team told me there is not a refund option for “preference” or “financial” reasons. Their inability to get me access to the account I paid for is absolutely a legitimate reason to issue a refund. I’ll update this if anything changes.Show lesscorrie34
Developer Response
Dear Valued Customer! We apologize for the inconvenience you experienced with our app. It's important to us that all our users have a smooth and seamless experience, and we regret that we were unable to resolve the issue to your satisfaction. We understand your frustration and will take your feedback into consideration to improve our services. If there's anything further we can assist you with or if you have any additional concerns, please feel free to reach out to us at customer.care@thetitle.io. We're committed to ensuring that your experience with us meets your expectations.Did the long phone interview, no outfits received
I signed up for the app and although I did not really want to do a phone interview, I went through with it. It took almost an hour. It seemed as though the lady was doing several interviews at the same time because I spent most of the time on the phone waiting for her. The outfits were nothing special and they did not feel personalized. I left this in the post interview review. I never received my outfits. The entire encounter was deleted from my session history, but I continue to be billed. Good thing I took snapshots of the zoom call to prove that I did in fact talk to a lady named Diana and that she had picked out outfits for me. I’m trying to get a refund and it appears that this company, when looking them up on the Internet, it is a scam.Show lessDJSchwimmer
Developer Response
Dear Valued Customer! We're truly sorry to hear about your negative experience with our app, and we appreciate your feedback. This falls far below the standard of service we aim to provide, and we completely understand your frustration. Your feedback is invaluable, and we assure you we take it very seriously. We are glad you were proactive in documenting your interactions, as this will be important in resolving the situation. Please reach out to our customer support team at customer.care@thetitle.io immediately with your evidence, and we will do everything in our power to address your concerns and rectify the situation. Your satisfaction is our top priority, and we're committed to making things right for you.It’s a trap
This is the worst service ever and you do not need it. Anyone actually interested in fashion can use google or Pinterest to find outfit inspiration. I do not believe I got my moneys worth- in fact I feel I was robbed of the fees for the personalized “sessions” which were just texting and it seemed to take forever. I would’ve paid that money for an actual FaceTime with a human who could’ve helped me with my wardrobe but the fee doesn’t even include any clothing or discount. Do not waste your time, do not waste your money. The fact that it’s shrouded in mystery what you are actually paying for says it all. In fact, my credit card company initially blocked the transaction and I had to call and say it wasn’t fraudulent. That’s my biggest regret in regards to this service and should’ve been a red flag that I ignored so you don’t have to.Show lessannayoung04
Developer Response
Dear Valued Customer! We are truly sorry to hear about your disappointment and frustration with our service. Your feedback is important to us, and we take it very seriously. We apologize for any confusion or inconvenience caused by the lack of clarity regarding what the fees cover and for any delays in the communication process. We understand your desire for more transparency and a more personalized experience. We're continually working to improve our services and enhance the value we provide to our users. Your feedback regarding the need for more direct interaction, such as a FaceTime session, is noted, and we'll take it into consideration as we make improvements to our offerings. We appreciate you sharing your experience, and we're committed to addressing your concerns and regaining your trust. If there's anything further we can do to assist you or if you have any additional feedback, please don't hesitate to reach out to our support team at customer.care@thetitle.io. We're here to help and ensure that your experience with us is a positive one.