I’m not sure what company is running what to be honest. Perhaps this app contracts with several companies, but I signed up from a Instagram ad for a free week trial and then would have been fine to pay for a subscription for the “fashion advice”, but I could never even get the app to work and tech help could resolve the issue. I couldn’t sync the account I set up from the Instagram sign up to the account in the app. Support would send me a link to the app’s ’forgot password’ page, I go through the password reset option, and no email would ever come to my inbox or spam folder. Over and over at least 10 times and their support team told me there is not a refund option for “preference” or “financial” reasons. Their inability to get me access to the account I paid for is absolutely a legitimate reason to issue a refund. I’ll update this if anything changes.
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Developer Response
Dear Valued Customer! We apologize for the inconvenience you experienced with our app. It's important to us that all our users have a smooth and seamless experience, and we regret that we were unable to resolve the issue to your satisfaction. We understand your frustration and will take your feedback into consideration to improve our services. If there's anything further we can assist you with or if you have any additional concerns, please feel free to reach out to us at customer.care@thetitle.io. We're committed to ensuring that your experience with us meets your expectations.I signed up for the app and although I did not really want to do a phone interview, I went through with it. It took almost an hour. It seemed as though the lady was doing several interviews at the same time because I spent most of the time on the phone waiting for her. The outfits were nothing special and they did not feel personalized. I left this in the post interview review. I never received my outfits. The entire encounter was deleted from my session history, but I continue to be billed. Good thing I took snapshots of the zoom call to prove that I did in fact talk to a lady named Diana and that she had picked out outfits for me. I’m trying to get a refund and it appears that this company, when looking them up on the Internet, it is a scam.
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Developer Response
Dear Valued Customer! We're truly sorry to hear about your negative experience with our app, and we appreciate your feedback. This falls far below the standard of service we aim to provide, and we completely understand your frustration. Your feedback is invaluable, and we assure you we take it very seriously. We are glad you were proactive in documenting your interactions, as this will be important in resolving the situation. Please reach out to our customer support team at customer.care@thetitle.io immediately with your evidence, and we will do everything in our power to address your concerns and rectify the situation. Your satisfaction is our top priority, and we're committed to making things right for you.This is the worst service ever and you do not need it. Anyone actually interested in fashion can use google or Pinterest to find outfit inspiration. I do not believe I got my moneys worth- in fact I feel I was robbed of the fees for the personalized “sessions” which were just texting and it seemed to take forever. I would’ve paid that money for an actual FaceTime with a human who could’ve helped me with my wardrobe but the fee doesn’t even include any clothing or discount. Do not waste your time, do not waste your money. The fact that it’s shrouded in mystery what you are actually paying for says it all. In fact, my credit card company initially blocked the transaction and I had to call and say it wasn’t fraudulent. That’s my biggest regret in regards to this service and should’ve been a red flag that I ignored so you don’t have to.
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Developer Response
Dear Valued Customer! We are truly sorry to hear about your disappointment and frustration with our service. Your feedback is important to us, and we take it very seriously. We apologize for any confusion or inconvenience caused by the lack of clarity regarding what the fees cover and for any delays in the communication process. We understand your desire for more transparency and a more personalized experience. We're continually working to improve our services and enhance the value we provide to our users. Your feedback regarding the need for more direct interaction, such as a FaceTime session, is noted, and we'll take it into consideration as we make improvements to our offerings. We appreciate you sharing your experience, and we're committed to addressing your concerns and regaining your trust. If there's anything further we can do to assist you or if you have any additional feedback, please don't hesitate to reach out to our support team at customer.care@thetitle.io. We're here to help and ensure that your experience with us is a positive one.I’m a 5’10” former model with very long legs. I signed up for this service for help finding pants with long inseams. I signed up for the first month but my first session was on day 28 of my service. When I tried to start the session, I got a notice that my stylist was busy and wanted to rebook me in another month. So—two months paid no service so far. When I finally met with my stylist, she took so long to respond. She was clearly working simultaneously with other customers. Although I told her I needed 35 inch inseam, every pant she recommended was 32 inch. She then started sending capris without understanding that capris are still supposed to hit a few inches above the ankle, not a foot above the ankle. The stylist had no understanding whatsoever about fitting a tall person. It took about 30-40 minutes and by the end she was still suggesting pants too short. I ended the session and requested a refund, then was told that my “personal preferences” is a not a reason for a refund. So they refused to refund me the money. Good job TITLE being unable to help the customer then blaming it on the customer. Sounds like the last guy I dated. Not a business policy.
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Developer Response
Dear Valued Customer! We are truly sorry to hear about the frustrating experience you had with the styling service. It's disappointing when a service doesn't meet expectations, especially when it's related to something as personal as fashion and style.
It sounds like there were several issues that compounded your dissatisfaction, from difficulty scheduling appointments to the stylist's inability to find suitable options for your needs. Additionally, the lack of available stylists and the long wait times further added to your frustration. Your feedback highlights the importance of efficient scheduling systems, attentive stylists who understand and cater to clients' specific needs, and responsive customer support to address any issues that arise.
We hope you're able to find a satisfactory resolution to this situation, and if there's anything else we can assist you with, please don't hesitate to ask at customer.care@thetitle.io. We wish you nothing but the best!I got to this point via a slick ad on instagram called my beauty box. As others have said, the impression is of a box type service like stitch fix. Beware that the pricing is deceptive. The “trial” price gets $99 added to it that is not transparent. You sign up for an appointment with a stylist who is a bot. At my appointment, it took 5 minutes for every computer generated answer. The outfit was not me at all and looked very cheap and generic. I cancelled my subscription as soon as I read the reviews on the App Store, but had already purchased a 6 month trial. Hopefully it does cancel, others have said the cancellation process was sneaky and didn’t really cancel. The App Store should take this app down. The company is based in cypress and is clearly a scam, but has great marketing.
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Developer Response
Developer Response (Pending) - Apr 22, 2024 It may take up to 24 hours for this response to appear on the App Store.
Dear Valued Customer! We apologize for the disappointment and inconvenience you've experienced with our service. Your feedback is incredibly valuable to us, and we take your concerns seriously. We're committed to addressing any issues with transparency, pricing, and service quality. We would like to identify you in our system for finding the correct user and provide an assistance you are willing to have. Could you please update your review with adding your full name so we will be able to help you? Otherwise, you may reach the team at customer.care@thetitle.io, but please add there your username you are using here "Aimeejmd1" in the Head of the email. We appreciate your feedback and thank you for bringing this to our attention.I paid for a subscription, expecting the app to curate style ideas for me that I could then purchase if I liked. But you don’t get to see any styles until you have an appointment with a stylist, which I wasn’t aware was the protocol when I signed up. An appointment wasn’t available within the timeframe that I paid for, so complete waste of money. I had planned to cancel, but I got charged a subscription renewal fee earlier than I expected, and they refused a refund despite that I hadn’t seen a stylist. The appointment times for a stylist are often in the middle of the night, which is obviously inconvenient. I finally got an appointment at a normal hour, and turns out it’s a chat, not an actual phone call or FaceTime. I waited 20 mins before the stylist was able to present me with options. There was no conversations about my style preference, so it’s all based on the quiz you take. I didn’t like anything presented in our “style session”. The stylist asked me to show her what I like, but how do I show her in a chat if I can’t point out things in images or in person? This purchase was a complete waste of money and a joke.
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Developer Response
Dear Valued Customer! We are truly sorry for the disappointment and frustration you've experienced. Your feedback is crucial, and we deeply regret falling short of your expectations. We're actively reviewing our processes to ensure clearer communication about the service and appointment availability. Additionally, we're working to improve the stylist appointment experience and better tailor it to your preferences. Please know that we take your concerns seriously and are committed to addressing them at customer.care@thetitle.io to enhance your satisfaction. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.Where do I begin? First signing up…no available times. I had to book two weeks out at an unreasonable time. Then I had a family emergency and had to reschedule and chose a time a few weeks out and instead of it being 2pm as I thought it was it stated it was 2 am in the middle of the night?!? What kind of business does this?
Can’t reach anyone in person, no one responds timely to emails- the app isn’t helpful, so I canceled whatever this service thinks it is. I did get a confirmation that my subscription was canceled but the fine print makes you jump through ungodly hoops to get a refund? This service is stealing money from people and giving nothing in return. ZERO SERVICE! Beyond infuriated.
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Developer Response
Dear Valued Customer! We are truly sorry to hear about your frustrating experience. It's unacceptable that you encountered such difficulties with our scheduling system and experienced challenges in rescheduling your appointment. Additionally, the lack of timely responses to your emails and the issues with the refund process are deeply concerning. We take your feedback seriously, and we're committed to addressing these issues to ensure a better experience for all our users. Rest assured that we'll investigate the issues you've raised with our scheduling system, communication channels, and refund process to identify areas for improvement and prevent similar issues from occurring in the future. If there's anything specific you'd like us to address or if you have any further concerns, please don't hesitate to reach out to our support team at customer.care@thetitle.io. We're here to listen and assist you in resolving any outstanding issues.After I download and paid for my first month subscription, I found that my first available appointment was on 28th of my subscription. The stylist was unable to find pants for my long legs, which is the whole reason why I booked the service in the first place. She kept showing me pants that were way too short for my legs. I had to explain to her over and over and over that was not going to work. She finally gave up then I tried to book with a different stylist, but I would’ve had to pay an entire month subscription again because, those stylists were backed up. I should mention that after waiting four weeks for this appointment, when I logged in, I got a chatbot that told me to rebook because everybody was busy. I just stayed on and she did come on after quite a while of waiting. I would definitely not recommend this app. Total waste of money, epic waste of time.
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Developer Response
Dear Valued Customer! We are truly sorry to hear about the frustrating experience you had with the styling service. It's disappointing when a service doesn't meet expectations, especially when it's related to something as personal as fashion and style.
It sounds like there were several issues that compounded your dissatisfaction, from difficulty scheduling appointments to the stylist's inability to find suitable options for your needs. Additionally, the lack of available stylists and the long wait times further added to your frustration. Your feedback highlights the importance of efficient scheduling systems, attentive stylists who understand and cater to clients' specific needs, and responsive customer support to address any issues that arise.
We hope you're able to find a satisfactory resolution to this situation, and if there's anything else we can assist you with, please don't hesitate to ask at customer.care@thetitle.io.I reviewed this company on Trustpilot. They asked me to change my review and when I said I would not, they flagged my review as spreading false information. So I am going to post here as well.
I paid about 10 bucks for a trial and was charged $130 bucks a week later for a subscription I did not request or authorize. I emailed repeatedly to no avail. I went to the app and submitted a request for help. I received a response email from something called LUMI stating that they would get back to me. It even had a copy of what I wrote in the app, so I know it was connected to this company.
I fell for an ad on instagram just like everyone else. This company has no instagram, no facebook, and you can’t even google it. I unfortunately could not find a single thing online for this company. Except trusty Reddit. There is an entire threat dedicated to people who have been scammed by this company and it’s AKAs, Lumi and something else I can’t recall, Threaded or something. Anyway, the company acts like I’m defaming them when I am not. I’ll leave a review on every single thing I can until they stop lying and scamming.
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Developer Response
Dear Valued Customer! We sincerely regret any inconvenience you've encountered and value your feedback. Enhancing user experience is paramount to us, and we continuously strive to refine our services based on customer input. Your satisfaction is of the utmost importance to us, and we are committed to delivering a reliable and trustworthy fashion platform. Thank you for your feedback, and we hope to have the opportunity to provide you with a positive experience in the future.The app interface is not user friendly. I signed up for the two week trial and cancelled during the trial (it took two weeks to be able to book a time when I wasn’t working or sleeping). Once having the fashion meeting, I felt like I wasn’t being paid attention to at all. It took over an hour, and I didn’t get the feedback I needed. We exchanged maybe four messages. The two style fits suggested were AWFUL—nothing I could wear to work or look stylish in. I would have been better off browsing Pinterest or ordering a box from Stitch Fix. To top it off, a month later, I’m being charged for a month subscription. DO NOT DO IT! I should have taken the other reviews to heart.
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Developer Response
Dear Valued Customer! We're sincerely sorry to hear about your disappointing experience with our app and styling service. Providing a user-friendly interface and personalized, attentive styling sessions are top priorities for us, and it's disheartening to learn that we fell short of your expectations in both regards. We understand the frustration caused by difficulties in booking a convenient time for your session and the lack of meaningful feedback during the meeting. Additionally, we apologize if the style suggestions provided did not align with your preferences or needs. Our aim is always to offer tailored recommendations that resonate with each client's individual style and lifestyle. Regarding the unexpected subscription charge, we apologize for any confusion or inconvenience this may have caused. It's important to us that our billing processes are transparent and accurate, and we're committed to resolving this issue promptly. Your feedback is invaluable to us, and we want to make things right. Please reach out to our customer service team at customer.care@thetitle.io so we can address your concerns, provide assistance with the subscription issue, and hopefully regain your trust.
corrie34
DJSchwimmer
annayoung04
ThisAppIsAWasteOfYourTime
Aimeejmd1
GenuinelyLara
Fed up -Trial Customer
Brandible
Annie867
