Leave a Review TITLE
Complete waste of money
This is not what I expected at all.
This service is not a wardrobe box. Instead only a styling service. I spent a lot of time filling out information regarding sizes, styles etc.
The clothes that were recommended were not available for the sizes I specified in my intake forms.
I was supposed to receive a 1 hour styling session. I received 20 minutes and then the stylist left to search for my sizing information and our session was cut short.
I have not yet heard back from the stylist. It has been over two weeks. I have contacted support and was offered a replacement appointment which would have been satisfactory as long as the recommendations were relevant but when I respond back with a date and time, that email goes without response as well. It is impossible to schedule this suggested appointment.
I requested a refund since I purchased other sessions upfront that have not been used but was told since I agreed to their terms I cannot have a refund and personal dissatisfaction is not covered under their refund policy.Show lessCrystalCT
Developer Response
Dear Valued Customer! We apologize for the inconvenience and disappointment you've experienced with our service. We strive to provide excellent styling sessions tailored to our clients' needs, and it's disheartening to hear that we fell short of your expectations. Your feedback is valuable to us, and we're committed to addressing the issues you've raised. Regarding the availability of recommended clothing sizes, we understand the importance of having options that match your preferences and specifications. We're actively working to improve our inventory management to ensure that our recommendations align more closely with your needs in the future. We're also sorry to hear about the communication issues you've encountered with our stylist and support team. Rest assured that we're investigating this matter internally to ensure that our communication channels are functioning effectively and that our clients receive timely responses and assistance. In terms of your refund request, we apologize for any confusion or frustration caused by our refund policy. We appreciate your understanding and patience as we work to resolve this matter. Please contact the support team at customer.care@thetitle.io directly. Thank you for bringing these issues to our attention. We value your feedback and are committed to improving our service to better serve you and all of our clients.SCAM!!!
I have tried to email them multiple times and asked multiple times for them to stop charging my card and have got nothing but an auto response and they still charged my card more than I signed up for! This is theft and illegal! I’m having to cancel my card just to stop this! There are no time slots available to meet with a stylist that is a reasonable time. Only spots in the middle of the night. So basically you are signing up and paying for weeks to be on a waiting list for something I don’t even know what I’m going to get. Not what I thought I was signing up for. Complete scam! Do not try this you will have to completely cancel your card to stop them from charging you!Show lessRadbrad08
Developer Response
Dear Valued Customer! We sincerely apologize for the inconvenience and frustration you've experienced. Your feedback is crucial to us, and we're committed to resolving this issue promptly. Please provide us with your account details at customer.care@thetitle.io, and we'll escalate your cancellation request to ensure it's processed correctly. Additionally, we'll investigate the issue with the unresponsive customer support and unauthorized charges to prevent similar incidents in the future. We understand the urgency of this matter and appreciate your patience as we work to rectify it. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.FRAUDULENT - Do NOT download this
ANOTHER UPDATE - it is 3/30, I downloaded this app on 3/23. I have attempted to contact the customer support email the developer listed in this response EVERY DAY since 3/23. They will not respond and do not follow the policies they publish. They charged me AGAIN today.
UPDATE - the reply to this is telling me to contact an email address that DOESN’T RESPOND. I was just charged again today after trying to contact this email for 6 days. It’s a misleading service and they will not respond to your support requests and it’s impossible to cancel. There is no way to contact them through the app. I went through the email I received when I signed up and have been unsuccessful in reaching anyone. Beware!Show lessKimberlyL47
Developer Response
Dear Valued Customer! Thank you for being interested in our app and giving it a try! We regret to hear about the misunderstanding you faced. Please we accept our sincere apologies! Our team is dedicated to providing prompt and helpful support to all our users. Please ensure you're using the correct contact information provided in our emails, and we'll do our best to assist you with your concerns. If you're having trouble canceling your subscription, please provide us with your account details via email at customer.care@thetitle.io (or at least full name here), and we'll take care of it for you. Thank you for bringing this to our attention, and we appreciate your patience.Not worth it
No one should pay for this. It is a scam. It has one name on Instagram ad, another one when you access it, and the app has another name. It gives you a subscription option, leading you to think it is a monthly subscription. Then the only available appointment was in 12 days. And there is absolutely nothing else on the app, but many options to chat with a stylist, you can pay more for more details on your chat... The only thing I could do in 12 days is wait. So I cancelled it. I thought I would still chat with the stylist in 12 days. But then I realized I was canceling a WEEK subscription. So…. I paid for nothing. There is absolutely nothing else on the app. But ads. Not clothes ads. Chat with an stylist ad. Useless.Show lessVivi122229
Developer Response
Dear Valued Customer! We sincerely apologize for the confusion and disappointment you experienced with our service. Your feedback is valuable, and we take it seriously as we strive to improve our offerings. We understand your frustration with the discrepancies in names and subscription options, as well as the lack of available appointments and functionality within the app. Rest assured, we are reviewing our processes to ensure clarity and transparency for our customers. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at customer.care@thetitle.io directly. Thank you for bringing this to our attention.Not worth it
To be fair, the stylist said she had technical difficulty. That said, it took 30 minutes for her to deliver an outfit recommendation, where one single item did not match my preferences. I asked multiple times how the process work and received no reply. This leads me to believe she was working with other people at the same time, which is fine, but it took WAY too long and did not match what I answered. There is no discussion, it is all over chat. You sign on, they tell you to wait while they put together an outfit based on your quiz responses. Whatever tech they use to pick the outfits obviously leaves a lot to be desired. I will just use Pinterest, what a waste of time and money.Show lessTigerr22
Developer Response
Dear Valued Customer! We're sorry to hear about your disappointing experience with the stylist session and the technical difficulties encountered. We understand your frustration and apologize for any inconvenience caused. Your feedback is valuable to us, and we'll take it into account to improve our services and ensure a better user experience in the future. If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out at customer.care@thetitle.io. We're here to help.Must pay extra for promised services
During the quiz after some answers you are promised certain things.
Specifically:
Our stylists will help you defining your body shape.
Cuts and designs most flattering for your curves.
We will include items to match your style preferences.
When crafting a color scheme for you, our stylists will consider your favorite colors.
We will select accessories that perfectly complement your style.
87% of similar women found unique style in a month.
THEN
Congrats! It is time to provide you with a personal style guide. Then you click on CREATE MY GUIDE. BUT that’s not what happens. It takes you to download Lumi, which then becomes TITLE on the App Store.
You don’t get a guide! You get NOTHING!
You make an appointment with a stylist. The soonest one is 9 days away at 4 am. What can I do until then? Nothing. Cant look at outfits or anything.
I paid $7.99 for a weekly plan where it said YOUR OUTFITS ARE READY!
Where???
Then, there’s a “discover” area where you can pay extra for services that are actually what was already promised. Even all of these require payment BEFORE you choose a time. Those are probably 9 days away, too.
It’s just all sketchy and vague and not anything received anytime soon.Show lessAdashak
Developer Response
Dear Valued Customer! We understand your frustration and apologize for the confusion you've experienced with our app. Your feedback is valuable to us, and we want to ensure that your expectations are met and any issues are addressed promptly. It seems there may have been a misunderstanding regarding the services offered and the process for accessing them. We strive to provide clear and transparent information to our users, and we apologize if this was not the case in your experience. To address your concerns and ensure you receive the services you signed up for, we recommend reaching out to our customer support team directly. They will be able to assist you in navigating the app, scheduling appointments, and accessing any guides or services promised during the sign-up process. You can reach our customer support team via email atcustomer.care@thetitle.io. Please provide them with as much detail as possible about your experience and any specific issues you encountered, and they will work diligently to assist you. Thank you for bringing this to our attention, and we look forward to assisting you further.Interesting concept
I had no idea what to expect when I agreed to trial period. My first chat session was today. Here are my thoughts:
Positives: The curated outfit is easy to view and easy to navigate through links to see pricing, availability, more pictures. The stylist was able to replace items I didn’t like to create a different look during our session. The options were affordable, if mainstream. (I’m not sure if you can specify your price range, that may effect the brands you see.
Negatives: The “dead” time in the session was lengthy. 5 mins to get connected to stylist. 25 minutes before I actually saw the outfit from the stylist. I need to explore more to see if there are options to share more about my personal style. The outfit chosen for me was not as seasonally appropriate as I would have liked but after an hour in session, I tapped out.
Overall it’s a fun way to explore new looks, brands, accessorizing options.
I would recommend.Show less123487693akd
Developer Response
Dear Valued Customer! Thank you for sharing your detailed feedback with us. We're glad to hear that you found some positives in your experience, such as the ease of navigating curated outfits and the affordability of options. We understand that the wait times and seasonally inappropriate choices were areas of concern for you, and we apologize for any inconvenience caused. We're continuously working to improve our service, including reducing wait times and offering more personalized options based on individual preferences. Your feedback is valuable to us, and we appreciate your recommendation. If you have any further suggestions or questions, please feel free to reach out at customer.care@thetitle.io.Don’t give them your credit card info!
I saw an ad on Instagram for this company. I liked the questionnaire. It was only $6 to sign up for a trial week. Once I signed up, I learned they charge left and right for services. It’s not a straightforward style box like DailyLook or Stitchfix. It’s $99 a month for this and $30 a month for that. Plus random charges of $8.99 and $9.99 and 0.99. And all these charges occurred after I had cancelled my membership. I have received two cancellation confirmation emails but I continue to accrue charges. I’ve submitted a complaint to my credit card company and they are investigating. TITLE is based in Cyprus with no phone number available. I don’t know where all the positive reviews are coming from. Don’t sign up!Show lessNibleybaker
Developer Response
Dear Valued Customer! We're sorry to hear about your negative experience with our service. We apologize for any confusion regarding the subscription charges and cancellation process. We take your feedback seriously and are committed to resolving this issue promptly. Please rest assured that we will investigate this matter further and work to address any billing discrepancies. If you have any further concerns or questions, please don't hesitate to reach out to us via email at customer.care@thetitle.io, and we'll do our best to assist you.Not Worth The Time, Money, or Hassle
As all the other 1-star reviews indicate (I wish I’d read this before subscribing), the app is not as advertised, not intuitive to navigate, and has several tabs of features that are not accessible without paying more. I gained nothing from the amount I spent and actually lost time for the number of attempts I made to get help navigating the app, and eventually to cancel the subscription. The only response I got from customer “support” was to decline my refund request, and to mention features that I can’t find anywhere in the app. When I inquired about where to find said features I never heard back. I was really hopeful about having a consistent stylist for my PhD graduation this May, and as I develop my academia wardrobe. This is the first time I’ve ever given a 1-star review and Title has sadly earned it.Show lessWadzieC
Developer Response
Dear Valued Customer! We are sorry to hear about your disappointing experience with Title. It's frustrating when a service doesn't meet your expectations, especially when you were hoping for assistance with an important milestone like your PhD graduation wardrobe. It's unfortunate that you encountered difficulties with navigating the app and canceling your subscription, and that the customer support response was not helpful. Your feedback is valuable, and we will do everything possible to improve our service. Please be advised that you can easily cancel your subscription on your own. To do so, please go to the "Home" section in the App > click on the profile icon in the bottom right corner to access the Profile Settings page > hit the Manage Subscription button > Cancel subscription. In case you need any styling advice or assistance with the mentioned cancellation or charges, feel free to contact the support team at customer.care@thetitle.io. Thank you for your understanding and wish you a great day ahead!Buyer Beware! Fraudulent Scam
When I downloaded the app and signed up for the subscription I was under the impression that I would get some type of guided stylist advise…the way it is advertised. Like some other customers, I also thought the style session would be a call or video chat something of that nature. It was a text chat and the stylist was very unhelpful. Clearly preoccupied and was a complete waste of my time. Since I realized upon signing up that none of the services that are advertised are actually included in the subscription but are in fact add ons, I decided this was not the subscription I wanted. When I reached out to customer service to cancel (because trying to cancel online is also not straightforward) I was told via customer service that since my reasons for cancelling were my “personal reasons” I couldn’t get a refund. And that it was actually not a fraud that they offered a money back guarantee because you cannot sign up for the service without agreeing to the terms and conditions (whatever THAT means). DO NOT purchase this service, they are scammers at worst-extremely misleading at best. DO NOT believe these pc answers they are giving in response to the reviews. They are frauds.Show lessThe Game Momma
Developer Response
Dear Valued Customer! We apologize for the frustration and confusion you've experienced. It's important to us that our users feel informed and supported. We're sorry to hear that your interaction with our stylist didn't meet your expectations and that you found the cancellation process challenging. You have the option to cancel the subscription through your account settings. Navigate to the subscription section, where you should find options to manage your subscription. Follow the prompts to complete the cancellation process. We strive to provide clear communication about our services and offerings, and we appreciate your feedback on how we can improve. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out at customer.care@thetitle.io. We're here to help address any issues and ensure a positive experience for our users.
