Leave a Review TITLE
First meeting with stylist
Charlotte was very sweet and patient with me. I gave her lots of details the end product was a look I pretty much already do. So I guess that was a success. The chat session did freeze mid way through I took a star off for that. She sent me the link to report technical problems which was very helpful as I couldn’t add my phone number into my profile either. I will continue to try this service again hopefully next time I will come up with a few wonderful surprises.Show lessCapt. Kraken Jokes
Developer Response
Dear Valued Customer! Thank you for sharing your experience with Charlotte. We're pleased to hear that she was sweet and patient with you, creating a look that aligns with your style. We apologize for any inconvenience caused by the technical issue during the chat session, and we appreciate your understanding. If you encounter any more challenges or have further sessions, please feel free to report issues to our team at customer.care@thetitle.io. We look forward to assisting you in future styling sessions and hope to bring you wonderful surprises. Happy styling!Jordan
I’ve always wanted to try something like this. I’m glad I tried it and want to try the outfit that was chosen for me. The stylist gathered my likes and interests she did an absolute fantastic job and friendly. I’ll definitely keep using this app for future ideas on my outfits!New Mexico ☀️
Developer Response
Dear Valued Customer! Thank you for sharing your positive experience! We're thrilled to hear that you enjoyed the stylist's recommendations and that the outfit chosen for you aligns with your likes and interests. We're here to assist you with future fashion ideas, and we look forward to being part of your style journey. If you have any more feedback or requests, feel free to let us know at customer.care@thetitle.io. Happy shopping!5 stars for Sam
Sam helped me pick a spring outfit for a date with my husband. She did a good job asking questions to guess my style and preferences and made a few nice suggestions. I ended up getting a dress and a necklace she suggested, since I already had similar shoes and a purse.
I give her credit because it is pretty difficult to find smth for a complete stranger you haven’t even seen so quickly.
She suggested Personalized Wardrobe Revamp service as a follow up. Which that’s what I originally thought this appointment will be. So the app description of services and the whole scheduling the appointment is confusing.Show lessSvw1994
Developer Response
Dear Valued Customer! We love hearing from our loyal customers and appreciate the great feedback! We strive to ensure that our customers receive the best assistance and it's fantastic to know that personal stylist Sam was helpful and kind during your session. We aim to make the styling experience as seamless and enjoyable as possible, and your feedback reaffirms our commitment to delivering precisely that. Thank you for being a part of the Title fashion community🫰I felt lost until Anita came into my life!
I was paired with a fabulous fashion expert and now my life is so much more easier!!! I now have a guide for my color type! I loved the bright pinks! But unfortunately it’s not the best color for my undertone. We can’t know it all though so I’m grateful for the help I received today and I give this app five stars!!!Show lessBe bold baby
Developer Response
Dear Valued Customer! Thank you for this amazing five-star review, that really makes us happy! Our team enjoys doing what they do because of customers like you. Your review just made our day! Thank you so much! If there's anything we can do to make your experience more wonderful, let us know at customer.care@thetitle.io . Happy shopping, and may your fashion journey with Title be filled with style and joy! 💖🛍️ZERO RESPONSE FROM ANYONE
I have been trying to open the link to Manage My Subscriptions since day 1. I get an error message every single time. I’ve reached out a couple times via the contact link and an email listed on the error message to no avail. I have yet to use any of the services and now just wish to cancel. Don’t see anything about that on the app. It’s probably in the “Manage My Subscriptions” section of the app. This is extremely frustrating.Show lessTNMBo
Developer Response
Dear Valued Customer! Thank you for taking the time to provide feedback about your recent experience with our platform. We understand that you have encountered some issues and would like to assist you in resolving them: 1. Please check your browser is up to date and clear cache as well. 2. Ensure that you are using the correct login credentials associated with your account. 3. In case you are still facing errors while trying open the link to manage "My Subscriptions" section, please reach out to our support team directly at customer.care@thetitle.io. We want to make things right for you and correct this unfortunate experience. It would be highly appreciated if you could contact us at your earliest convenience.Phoebe Fabulous Stylist session
Had my first session today. I’m not a big fashion person but I do like to look good and was looking for a way to spice up my wardrobe with a BOHO / Casual style.
Phoebe spend time asking questions to get to know what I wanted and put together a great outfit. She tweaked it until we had exactly something I loved and fresh ideas for my wardrobe.
I’m still learning app but the service is for a stylist and then I purchase the items that I want from links. I downloaded on a whim thinking it was a box subscription but love the personal touch.Show lessMathdancer
Developer Response
Dear Valued Customer! Thank you very much for taking the time to share this wonderful feedback🥰 We're delighted to hear that Phoebe provided you with exceptional assistance in finding the perfect outfit for you. We take pride in our team's dedication to providing exceptional assistance and making your fashion journey a delightful one. Thank you for being a part of the Title fashion community🫰5 ⭐️ to Jordan (stylist) | 3 ⭐️ to the app & support
This service is not exactly what I expected from the advertisement (I thought it’d be a box subscription). But I decided to give it a try (although, I am VERY CONCERNED about the reviews on the cancellation policy). My first experience was good overall.
Positive:
- simple app (a little too simple)
- my first session with Jordan was good. She was very pleasant, listened to all my wishes & styles preferences and picked a great outfit, I loved every item!
- direct links to clothes
- email reminders about sessions
Negative:
- absolutely NO response from the customer service (very suspicious). I reached out multiple times with questions on HOW TO USE THIS SERVICE/ HOW THE SESSIONS ARE WORKING/ WHAT TO EXPECT.
- I had to wait for an actual session to discover it’s a CHAT (I prepared for a live call).
Less personal + took full 2 hours for back & forth on both ends (not stylist’s fault but the service design fault = pun intended). Perhaps, it’s only the intro session to learn more about me but again, I HAD NO IDEA THAT IT’D TAKE SO LONG.
Conclusion:
I’ll give the service another chance because I liked the stylist’s approach and choices. But if it’s gonna take 2 hours each time for a CHAT session, I’ll have to cancel. I’d be more willing to spend 1 hour talking live where the stylist can actually see me and what I’m currently wearing for a more personal experience.Show lessFrustrated Masha 😒
Developer Response
Dear Valued Customer! We appreciate your feedback and we are glad to hear that we are able to provide you with the service that you found helpful. We're thrilled to hear that you found Jordan support valuable and enjoyed your session. We'll ensure to convey your kind words to her, and we look forward to assisting you in your upcoming sessions. Our team of personal stylists is dedicated to providing the best service and helping you find the perfect styles that suit your taste and lifestyle. We appreciate your support and aim to continue delivering superb assistance to all our customers, just as fashion evolves with every season. If you have any more queries or need further assistance, please don't hesitate to contact us at customer.care@thetitle.io. We're here to help you and ensure your fashion journey with us is nothing short of fabulous!Found 2 pieces I have been searching for all year
My stylist name was Charlotte, and I was surprised at how quickly she was able to understand my style, and to present me with an outfit that was right in line with my ask. The style actually matched dress that I had many years ago that I always received compliments on. The service is worth its money and now I know where I can buy shoes in my size and finally get the right type of jacket for California weather.Show lessSweetstace21
Developer Response
Dear Valued Customer! Thank you for taking the time to give us feedback. It's great to hear that you found the app useful and the time with the stylist nice. Providing personalized and enjoyable shopping experiences is at the heart of what we do, and it's wonderful to know that Charlotte's recommendations have been a hit for you. Should you need any further assistance or have any questions while using the app, please don't hesitate to reach out at customer.care@thetitle.io. We're here to make your Title experience exceptional. Continue using our app, and we'll consistently serve as your dependable fashion companion, guiding you through style transformations and keeping you updated with the latest trends.Stylist for outfit choice ❤️
I had a great experience with Anita, who was super helpful with picking out an outfit for me. Went through a lot of suggestions to help with the customers satisfaction and style. Great for advice on outfits, but I just wasn’t expecting to buy the clothes separately from the app. I just don’t have the money right now to be buying all of it. I was thinking the clothes came with the subscription, I guess I didn’t read that much into it. From what I was told they are working making it more accessible for buying clothes through the app, but for now it’s just through links. Which is still helpful, just not what I was expecting.Show lessCindyrose123
Developer Response
Dear Valued Customer, Thank you for sharing your experience with personal stylist Anita. It's great to hear that you found the app useful and the time with the stylist nice. Providing personalized and enjoyable shopping experiences is at the heart of what we do, and it's wonderful to know that Anita's recommendations have been a hit for you. Should you need any further assistance or have any questions while using the app, please don't hesitate to reach out to customer.care@thetitle.io . We're here to make your Title experience exceptional.Buyer beware!
Complete scam, downloaded the app not realizing that you cannot purchase anything through the app and ask for a refund less than 24 hours after downloading the app since it just wasn’t what I thought it was and they refused Refund. Do not download this app!!!! I’m realizing now that reading through the other similar experiences in these reviews, that there is no intention for this company to fix its app or it’s customer service policy as this, unfortunately, seems to be a shared experience among almost all of the people they duped, and they have no intention of making it right for anyone.Show lesslivsmom83
Developer Response
Dear Valued Customer, Thank you for giving our app a chance! We sincerely apologize for any inconvenience you've faced, and we're truly sorry to hear about your negative experience. Please be aware that we are unable to act on your behalf or facilitate your subscription sign-in, as subscriptions and associated charges must be accepted and agreed upon directly by customers. Ensuring excellent customer service is our top priority, and bringing this matter to our attention is crucial. If you could provide more details about the specific fees or any confusion you experienced, we would like to promptly investigate and address this matter. Our goal is to ensure clear communication about our pricing and the value received. We eagerly await your correspondence at customer.care@thetitle.io! Thank you for your understanding.
