Leave a Review Coast Central Mobile Banking
Great improvement but no iPhone PW autofill
Overall, this app is a fabulous improvement over the old one. However, it does not allow me to auto fill my password from my saved passwords on my iPhone. This means I have to go into settings, find my password, copy it, and then come back to the app and paste it in. There’s no option to enter my pass code, fingerprint, or facial recognition either. Hope this will improve in the future. Thank you so much for the otherwise great app design.Show lessysgrace
CCC Review
Over all its ok. However having my savings account listed before my checking account throw me off all the time. I want the ability to change that. In the old app my checking was listed first and there was a pie diagram that showed me where my finances were. I like that feature a lot. The app on the phone is ok. The app on the iPad needs to have the ability to flip to landscape mode.Show less90ty
Developer Response
Thank you for the feedback! We have provided the request to our developers about the landscape mode. You can put your checking account first by using the group feature. I personally group my savings accounts together and have those listed below my checking. There are more instructions on how to group accounts on our website: https://www.coastccu.org/digital-upgrade/ then go to the option about Change Account Summary Components. Let us know if that helps. Thank you.downgrade
it looks better but the ui took a nose dive, half of everything that’s titled is cut off and i just don’t like it, last app was way better.ROLIN4802
Developer Response
We're truly sorry to hear about the difficulties you're experiencing with our new app. Your feedback matters and helps us continually improve things for our members. We'd like the opportunity to understand the issues you encountered and explore how we can make things right for you. Could you please contact our Member Support Center at 707-445-8801 or via Live Chat? Thank you.Seems fine but …
App seems fine - I just installed it and poked around though haven’t tried it out yet - but why is the username automatically displayed on the login screen? It seems like a security issue to have that visible to anyone who opens the app. There must be a way to not have it visible that I haven’t discovered yet, but it doesn’t seem like that should be the default behavior.
Also, I agree with others that the log off button should be much more obvious.
I like the new feature to make transfers to accounts that other institutions or individuals.Show lessCB2AK
Developer Response
Thank you for your feedback! We worked very hard to incorporate our member feedback into the new app and have forwarded the additional feedback about the log off button and username to our developers. Thank you.Glitchy
This new app let me set up my account but ever since will not let me log in. No matter what I try wether it’s deleting the app and redownloading it changing my password, none of it works because as soon as I go to log back in it just continuously loads. No error message pops up, the only error message I can get is if I purposely use the wrong username or password otherwise the only view I get is the loading screen.Show lessNickname13!!$
Developer Response
We're truly sorry to hear about the difficulties you're experiencing with our new app. Your feedback matters and helps us continually improve things for our members. We'd like the opportunity to understand the issues you encountered and explore how we can make things right for you. Could you please contact our Member Support Center at 707-445-8801 or via Live Chat?New & shiny
Is there an iPad version of the app? I find the mobile app doesn’t rotate horizontally to work on the iPad. If there is a fix, please let me know.Cindalou59
Developer Response
Hello! There is not an iPad version of the app. We have reported the feedback about the horizontal functionality with the iPad to the developers. We appreciate the feedback and will work to continue to enhance the app. Thank you.Not ready for prime time by a long shot
In addition to not working with my iPad, which is attached to a keyboard and charger, this app is very buggy in the ways mentioned by other reviewers and more.
Also according to “member support” I would need to disable security settings in iOS and Firefox for this app and/or bill pay website to work at all. They advised me that Chrome would work best. Since I consider Chrome to be the least secure of browsers, I find this worrisome.
“Member support “ for this software goes directly to “I pay” which is the vendor’s call center. It completely bypasses CCCU and is why the cut off time is 1pm CA time and 4pm eastern.
In my opinion, this bill pay software is a backward step, and the hype about its being “more secure “ is questionable.Show lessSierra Redwoods
Developer Response
We're truly sorry to hear about the difficulties you're experiencing with our new app. Your feedback matters and helps us continually improve things for our members. We'd like the opportunity to understand the glitches you encountered and explore how we can make things right for you. All support is local can you please contact our Member Support Center at 707-445-8801 or via Live Chat?Not compatible with iPad
Others have said it here, but I’ll say it some more - this app isn’t working well on an iPad. The biggest complaint is that the app doesn’t rotate, so to use the app while using the keyboard, the entire screen is rotated sideways. Super annoying. Also, the ability group accounts by dragging and dropping doesn’t work on an iPad; there is no ability to drag the accounts. And, as mentioned by another reviewer, the ability to sign out is buried & requires several steps to find. A banking app should automatically sign out when closed, & this doesn’t seem to. Please make the sign out easy to find, and also happen automatically.Show lessForest Monk
Developer Response
Thank you for your feedback. I've forwarded the feedback on the horizontal display and logout button to our vendor. You should be able to group your accounts, and there is a drop-down in transaction history that defaults to 30 days, but it's clickable to choose 7 days to All time. Overall, we made the change based on the feedback our members have provided us over the years, and we'd like to explore how we can make things right for you. Could you contact our Member Support Center at 707-445-8801. Thank you.I don’t like it
I would like to get into my account but it’s not letting me in why is the old one not working anymorebuttercup796
Great design with room for improvement
I love the new app and design. A huge improvement on the old app. However, logging in is a pain because it doesn’t recognize autofill and resets Face ID every time it updates. Please fix the autofill function. Then it will be a 5 star app.TheSilentTypo
