Leave a Review Coast Central Mobile Banking
Terrible on an iPad
The app doesn’t rotate to landscape on my iPad. My neck doesn’t function well for long at a 90 degree tilt to the left, at least not without a great deal of difficulty. Some of the functions don’t work on an iPad either. One example of that is the grouping of accounts does work on an iPad screen. Yes, my system is up to date. We also could not figure out how to see further back than one month in our account history. There was no option to do so that we could find. And how about trying to sign out? That should not be buried under the settings gear icon, but it is. Whoever pitched this final design to the group making the decision to launch is a really good salesperson. We are quite disappointed with the whole experience and we’re actually very happy with the old version and wish you hadn’t decided to change it. If it ain’t broke, don’t fix it. Get off my lawn.Show lessForest Monk
Developer Response
Thank you for your feedback. I've forwarded the feedback on the horizontal display and logout button to our vendor. You should be able to group your accounts, and there is a drop-down in transaction history that defaults to 30 days, but it's clickable to choose 7 days to All time. Overall, we made the change based on the feedback our members have provided us over the years, and we'd like to explore how we can make things right for you. Could you contact our Member Support Center at 707-445-8801. Thank you.More convenient? Not so much
When I log into an app, I want the app to conform to my style of use, not the other way around. UI or user interface should be better, especially for iPad users. After 5 minutes I was able figure out how to log out, why is the log out so well hidden? I needed to change the amount of a reoccurring payment and after that experience, my confidence in this new platform is very low.Show lessBoatshop
Developer Response
We're truly sorry to hear about the difficulties you're experiencing with our new app. Your feedback matters and helps us continually improve things for our members. I've forwarded the feedback to our vendor about the horizontal display and logout button. We'd like the opportunity to understand the other issues you encountered and explore how we can make things right for you. Could you please contact our Member Support Center at 707-445-8801? Thank you.CCCU review
i like the new design, modern look and the response. i would like to add that i liked the old pop up accounts before logging in because it made me feel safer not having to always log in to check my accounts in public, i’d like to see that make another appearance but other then that the app is great!Show lessRainbowbecky2001
Developer Response
Thank you for the positive feedback! We worked very hard to incorporate our member feedback into the new app, and we're so pleased that you like it. Great point about the quick balance feature, let me take that back and see if that is something we can enhance in the future.Love it!
Fist off the UI within the app is phenomenal. Second I love the addition of the pay a person thing to pay people like your on Venmo. I also really like the principal only payment option for loans, which is better than the last app.
There are definitely downsides such as the UI on ipad, but I alleviated this via using it on safari and saving it as a favorite. The logout feature isn’t super important since you can swipe up on the app and it logs you out.
Overall it’s great!Show lessfloat182
Developer Response
Thank you for the positive feedback! We worked very hard to incorporate our member feedback into the new app, and we're so pleased that you like it.I don't like it at all
The app will not display horizontally, only vertically. Therefore, my iPad, which is connected to a keyboard, displays it sideways, and I have to read it sideways. Also, I couldn't find the Log Out function. I am not happy, Why not leave well enough alone? This app doesn't seem to be an improvement at all.Show lessDona_rose
Developer Response
We're truly sorry to hear about the difficulties you're experiencing with our new app. Your feedback matters and helps us continually improve things for our members. I've provided the feedback about the horizontal display to our vendor. The logout button is hidden and we've spoken to them about that too. We have tips on our website if you go to our main page and click "Get key info here". We'd like the opportunity to explore how we can make things right for you. Could you please contact our Member Support Center at 707-445-8801. Thank you.NOT iPAD Optimized + Password manager hostile
In their haste to push out a new app they seem to have forgotten about iPad in landscape mode. Most iPad users use in landscape mode yet they are just forcing the phone version in portrait mode. In 2024 this is a severe negligent oversight and entirely unacceptable. They also seem to be blocking the use of password managers to autofill. Which utterly is user hostile if deliberate and negligent if by mistake. Not everyone can use FaceID. And their app redesign just shows they really didn’t think of many use cases.
The changes seem to be just aesthetic which honestly just look like change for changes sake and I’m not seeing much improvement in functionality over the last app. Sure it looks better but honestly its kinda bland now. The previous app had a sense of uniqueness that gave it an identity. This just feels like it was pushed out by committee and as generic as possible. Dark mode is cool I guess.
I hope they make some changes because this redesign is more annoying than practical. And I don’t really care about the looks when I’m annoyed by trying to access on my iPad and have to deal with rotating it every time because the dev couldn’t be bothered to add these few line of code to UIKit:
override var supportedInterfaceOrientations: UIInterfaceOrientationMask {
return .landscape
}
override var shouldAutorotate: Bool {
return true
}
Here’s hoping they fix these issues because i really didn’t need my bank account app to change for changes sake. I need it to be pragmatic and useful.
Form over feature is never the way.Show lessquigglypoo
Developer Response
Thank you for your feedback. We have provided it to our vendor. We'd like the opportunity to understand the other issues you encountered like the password manager and explore how we can make things right for you. Could you please contact our Member Support Center at 707-445-8801 ? Thank you.UI different, not better
I hate when an app changes my chosen screen orientation. And now it’s a multiple click process to sign out and I had to go hunting to find it. Might start using the website instead of this less convenient app.Zenxip
Developer Response
Thank you for your feedback. We have provided your feedback to our developers and we hope to make this enhancement in the future. We appreciate your membership and if we can help address any other concerns please contact our Member Support Center at 707-445-8801. Thank you.
