Leave a Review Paris 2024 Tickets
Feels like a scam
I have been trying to get access to tickets transferred to me for weeks. Customer service asks for the same information over and over that they already have access to in my profile. Their only suggestions are “try it again”. It is crazy to me that there is no alternative to using their app given how terrible it is. This is a bad look on the whole ticketing process FOR THE OLYMPICS.Show lessAnonymous Reviewer 777
Worst app ever
App has bugs. Opening ceremony tickets cannot be resold on the app, although option is available for other tix. This is a common problem. No help from customer service who just email canned responses back, which are not helpful. So many of us trying to resell thousands of dollars worth of tickets.Doesn’tWork at All
The claim process for hospitality tickets is a bit confusing
I received an email from Paris 2024 ticketing and a link to claim the hospitality tickets. According to the email, once I click the link, I should be able to see the tickets in the app. But I don’t see them. I called On Location customer service, and tried reinstalling the App, turning on and off airplane mode, nothing works. The customer representative guessed that it may take a day for the ticket to show. I waited for a day and still no tickets in the app.
In the end, it turns out that the issue is that I clicked the link from email on my PC. If I open the email from my phone where the app is installed, everything works. For this confusion, I give the app a lower rating than 5. The instruction should make it clear that the claim process has to be performed on the same phone where the app is installed.Show lessPyu07
Very frustrated ticket buyer
I purchased tickets/hospitality more than a month ago. I have registered online and completed the invitation for guests section. However my tickets (invitations) still do not show up online or on the mobile app!!!!!
The games start less than three weeks and I am flying from the U.S. and spent loads of money for these tickets. PLEASE ADVISE ASAP!!!!Show lessLindaCThomp
Easy to use
Surprisingly good, easy to navigateMr_Shank000
Spectator Guides
Some great spectator guides in the App but why not for Concorde and Stade de France?
So good to have all info in one place.Fern 11
Where is my ticket?!?
I am unable to understand how it is that hospitality tickets are more difficult to access than standard tickets! I purchased my ticket a month or so ago and have done everything I was asked to do and I have yet to receive the ticket. Where is it?!? It is almost time for the games and I cannot understand why or how this is happening. Surely there has to be a easier wayShow lesszenohel1
Lost tickets, no support, poor result.
There appears to be no customer support available on the telephone. After several 30 minute holding periods, I let it remain on hold for 2 hours and still no answer. Email replies are of little value, resulting in my experience with this process to be questionable.
Dear On Location,
Hire staff to pick up the phone, and solve these issue.
This is a bit concerning,
Mark SeskiShow lessMark and Maria
Unable to resell tickets
I have tried to put the opening ceremony tickets to resell and the all never shows the option to do it. It only works for other types of events. I have tried to delete, update and logout from the application but it is still not working. I see people on Facebook reselling tickets. How is this possible?Show lessChicken1661
Tickets
No tickets appear in my account, however I have an email the they were transferred to me. I did the chat for 2 hours no help. Surely there has to be a better way!Frustrated ticket holder
