Could Be Loads Better
Love the idea of the app but am mystified by the absence of relevant information. I should be able to go to the app and see what time parking and the gates open, for example. If we’re going to be forced to download the app and create an account just to get tickets to shows, then please make it worth our while and create an app that’s useful and easy to use (super glitchy when I try to access tickets). Also, and a bit separately, not sure I understand the rationale behind withholding tickets until the week of the show. I buy tickets on Ticketmaster and other sites and in most cases, they’re available to me immediately. That should be the case with Ravinia as well.
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Advance in the process
Until this year you have to log on to the website .
This year’s change is welcome.
Tickets download to phone and accessible to app.
Thank you for the upgrade .
Shalom
This year’s change is welcome.
Tickets download to phone and accessible to app.
Thank you for the upgrade .
Shalom
Only good for tickets
Everything else opens in a browser. Tickets aren’t easy either - purchased an additional ticket for a performance and it never populated in the app - had to use Apple wallet to receive. Not worth the space it took to download.
This app has no point
You can easily email e-tickets to purchasers that they can simply share with their guests. Forcing every ticket holder to download this app, create a login, just to access tickets is a ridiculous waste of your patrons’ time and your marketing department’s resources. MAYBE it would be a worthwhile download IF the app allowed users to share their location so that members of their party can find them in your gawdawful venue AND if you could order food/beverage to be delivered to your spot or picked up without having to stand in your ridiculous line and then try to navigate back to your group in the dark.
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Unnecessarily complicated
Utterly ridiculous that they force you to download an app for tickets. Just email them.
Terrible
Flowing up on the train wreck of trying to get tickets, ravinia now has the steel ones to demand I put their app on my phone to access my tickets. An app which cannot log me in, nor find my email address-- which is the email address ravinia sent the app demand email to.
Such a clusterfk. There's no excuse. This app experience makes this the last time I'll attend an event at Ravinia.
Such a clusterfk. There's no excuse. This app experience makes this the last time I'll attend an event at Ravinia.
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Tickets were not forwarded to my app
I cannot explain how frustrating your app is.
I can no longer go the event on 8/11 and a mutual friend found another friend who would like to go. I was unable to forward.
THEN the tix weren’t even posted to my app “within seven days”. I had to call and they “forced” the ticket posting.
I would have been so much easier to have them post at purchase so u know all is taken care of.
I actually go to Ravinia several times a year. I’ll be going to Princess Bride and thought about becoming a member in order to have early access. (I have done so in the past)
When I called a month ago to look for my tickets I was told members get their tickets early.
NOW I’m not going to buy a membership- IN ORDER TO GRT TICKETS I PAID FOR? That’s ridiculous. I’m thinking hard about a membership- I’m still bothered that I have to pay extra to access my tix and and I’m thinking I’m not giving the org one dime more than I have to.
So great. I can finally forward the ticket to the woman who has been asking before I leave town.
I can no longer go the event on 8/11 and a mutual friend found another friend who would like to go. I was unable to forward.
THEN the tix weren’t even posted to my app “within seven days”. I had to call and they “forced” the ticket posting.
I would have been so much easier to have them post at purchase so u know all is taken care of.
I actually go to Ravinia several times a year. I’ll be going to Princess Bride and thought about becoming a member in order to have early access. (I have done so in the past)
When I called a month ago to look for my tickets I was told members get their tickets early.
NOW I’m not going to buy a membership- IN ORDER TO GRT TICKETS I PAID FOR? That’s ridiculous. I’m thinking hard about a membership- I’m still bothered that I have to pay extra to access my tix and and I’m thinking I’m not giving the org one dime more than I have to.
So great. I can finally forward the ticket to the woman who has been asking before I leave town.
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Forced App
Ridiculous that I have to put this app on my phone to get to my ticket.
Amazing service @ Ravinia!
When I deal with Ravinia, I have great customer service, whether buying tickets online on Ravinia website, or at ticket box. I always have great pleasurable experiences at Ravinia. Thanks a lot! Highly recommend Ravinia!
Not thrilled
This app is not priority on my phone, annoyed I have to use space on my phone to go to the festival once this summer.
Password reset isn’t super clear directions and I spent a longer amount of time than preferred to access tickets.
The icon is also kinda ridiculous, because it assumes everyone remembers which icon odd ravinia. It needs a label!
I suggest offering a web access option food tickets because this process was too long. The 6 attempts option also is unnecessary.
Password reset isn’t super clear directions and I spent a longer amount of time than preferred to access tickets.
The icon is also kinda ridiculous, because it assumes everyone remembers which icon odd ravinia. It needs a label!
I suggest offering a web access option food tickets because this process was too long. The 6 attempts option also is unnecessary.
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