AeroGarden User Reviews

AeroGarden

The Scotts Miracle-Gro Company

Lifestyle

Reviews Summary

Positive highlights

🌟

This app hasImproved design and navigation

🌱

This app hasAbility to control light settings (intensity, duration, sunrise/sunset) more easily

🌳

This app hasLandscape mode for better viewing on phones

🌱

This app hasRecommendations for optimal lighting timers

🌟

This app hasOverall improvement over previous app version

Negative highlights

🔒

This app hasForced to log in each time app is opened

🚫

This app hasUnable to connect to or control some garden models

🚫

This app hasInability to transfer data from old app to new app

🚫

This app hasBugs and glitches causing issues with garden functions

🔍

This app hasExcessive focus on marketing and upselling rather than core functionality

🚫

This app hasLack of push notifications for garden maintenance

Top reviews

Most RecentHighest RatedLowest Rated

This is such a great product. I hate to see it go.

please don’t close stay open. We love you.

Seangooosss

2 months ago

Response from developer

Thank you so much for your support!

The update made the app (and the garden) worthless

One of the great features of the AeroGarden was the app integration that sent notifications to my phone or tablet when it was time to add food or water. Since the app “upgrade” these features no longer exist. I’ve run my garden empty so many times because I no longer get notifications. All the app does is send out solicitations to buy more AeroGardens. It’s truly worthless.

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Towtrip

3 months ago

Response from developer

We're sorry to hear about your frustration with the recent update. Your feedback is important to us and we'll make sure to review it with our team for future improvements. Thank you for sharing your thoughts.

Unusable

The old app worked great. This new app does not even connect to my grow lights. Just says “unable to connect to the server”. I also tried pairing my lights again, and that did not work either (despite seeing them as options).

Why make a new app if it’s worse ? Will not be buying any more grow lights from them.

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rarabossxx24

3 months ago

Response from developer

We apologize for the inconvenience you've experienced with our new app. We are working on addressing the connectivity issues to ensure a better user experience. Thank you for your feedback, we will strive to improve.

Great update! Portrait mode!

Nice job on the new app, it’s much easier to use than the old app and portrait mode is a much welcomed change! App works great! Thanks! 👍👍

E-T-C

3 months ago

Response from developer

Thank you so much for your positive feedback! We're thrilled to hear that you're enjoying the new portrait mode and finding the app easier to use. We appreciate your support! 👍👍

Unable to connect to the server. Please try again.

New: app worked fine this morning, but now tells me my password is wrong. (It hasn’t changed). Noticed there was an update so I installed that, but the problem remains.

Original: New app looks nice and functioned well for a few days but this evening all I see is a message that it can’t connect to “the server”. Why do I need to connect to a server to turn lights off and on?

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picklesMcbuffalo

4 months ago

Response from developer

This has been resolved in 2.0.2. The server allows us to send push notifications for issues/reminders and allows remote control when you are not near the device.

Needs Improvement

Overall there seems to be some miscommunication between the app and my Farms. I find myself needing to use buttons on the Farms to turn lights off or adjust settings- seems to defeat the purpose of having an app to control these things. Hopeful these bugs will get fixed because the previous app worked nicely and was helpful.

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Novembre2Beauty

5 months ago

Response from developer

If you can email us your Farm scan codes we can assist you. customerservice@aerogrow.com. Please mention this review comment when you email so it gets forwarded to the dev team.

Unable to connect to the server. Please try again.

New app looks nice and functioned well for a few days but this evening all I see is a message that it can’t connect to “the server”.

Why do I need to connect to a server to turn lights off and on?

picklesMcbuffalo

5 months ago

Response from developer

This has been resolved in 2.0.2. The server allows us to send push notifications for issues/reminders and allows remote control when you are not near the device.

Not great

This app has numerous overlapping words. As far as I can see, you can’t lower or raise the lights on the farm xl. I have to keep logging in which is annoying.

KJB1964

5 months ago

Need old app back

New app can’t access my garden. I want my old app back. I don’t want to give my phone number for your data collection. Without creating a new account and logging in through your new app, my AeroGarden is useless. This app will be the reason why I never give another AeroGarden as a gift.

The new app is just an attempt to grab more user data.

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Glucklich 1

5 months ago

Response from developer

You are not required to provide your phone number to use this application. Please email us at customerservice@aerogrow.com if you need further assistance.

Major improvement BUT

I found the updated app while starting a new garden and was happy to see a brand new interface. Also happy that I don’t have to hold my phone sideways to use the app! This version provides a lot more information than the old one did and generally seems nicer. Light/dark mode which I just noticed is a plus.

However, every time I tap the icon on the home screen, I am presented first with the screen from the old app and then it quickly switches to a screen with a download option. I have to tap that to move on. It sends me to the App Store, then I have to open the app. Those extra steps are annoying and that’s one reason I did not give the app a higher rating. But this version is definitely a big step in the right direction!

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Desertm00n

5 months ago

Response from developer

It sounds like you are using the old app icon instead of the new one. If you launch the new app directly it will not take these extra steps. If you need assistance with this please contact our support team and we will be happy to assist.