The app is very useful
Response from developer
Thank you for sharing your experience, and congratulations on the birth of your second child! We’re so glad to hear that you find the Welcome Baby app useful during this special time. It’s wonderful to know that it’s helping you on your journey. If you have any further feedback or need assistance, please include your account email and order number when contacting us at help@welcome.baby, and we’ll be happy to assist you. Sincerely, Welcome Baby team
Scam
Response from developer
Thank you for reaching out and sharing your experience with us. We understand how disappointing it can be when things don’t go as expected, especially when it comes to managing subscriptions. It sounds like there was some confusion regarding the subscription. We’re aware that the current process for canceling subscriptions isn’t as straightforward as it should be, and we’re actively working on making this easier for our users. If you purchased the subscription directly from us, it isn’t managed within the app, which is why you’re not seeing a cancellation option there. To cancel your subscription, please reach out to us directly at help@welcome.baby with your account email and, if possible, your order number. Our team will assist you in canceling the subscription and resolving any other concerns you might have. Sincerely, Welcome Baby Team
Give my money
Please look my email and respond. And refund my $84.96 . Thank you
And I told you that your online order messed up itself and automatically wrote wrong name on the book please fix it. But you just sent the book asis.
It is good cute book but your service is makes it unhappy .
Response from developer
Thank you for reaching out to us and for your honest feedback. We sincerely apologize for the confusion and frustration you’ve experienced with your recent order. Regarding the subscription, we understand your concern. Please rest assured that our team is already looking into this issue. We are committed to resolving it as quickly as possible. We also deeply regret the error with the name on your book. We understand how important these personalized details are, especially with such a special item. We are currently investigating how this mistake happened and are taking steps to prevent it from occurring in the future. To help us resolve these issues more efficiently, could you please include your account email and, if possible, your order number when you contact us? Kindly send your details to help@welcome.baby, and we’ll ensure that your concerns are addressed promptly. Once again, we apologize for the inconvenience and appreciate your patience as we work to improve our service. Sincerely, Welcome Baby Team
Scam
Response from developer
Thank you for sharing your experience with us. We’re truly sorry to hear that you were unable to access the app. We understand how frustrating it can be to encounter these issues, and we want to assure you that we’re taking your feedback seriously. Please reach out to discuss this matter in more detail, we kindly ask that you contact us at help@welcome.baby and include your account email and, if possible, your order number. We want to ensure that this issue is resolved for you. Sincerely, Welcome Baby Team
SCAM SCAM It’s a scam and you never get your money back
Response from developer
Thank you for sharing your experience with us. We’re truly sorry to hear that you’re unhappy with how the subscription process worked for you. We understand how frustrating it can be to encounter unexpected charges, and we want to assure you that we’re taking your feedback seriously. If you have further concerns or wish to discuss this matter in more detail, we kindly ask that you contact us at help@welcome.baby and include your account email and, if possible, your order number. Sincerely, Welcome Baby Team
Disastrous subscription system
Response from developer
Thank you for sharing your experience with us. We’re truly sorry to hear that you’re unhappy with how the subscription process worked for you. We understand how frustrating it can be to encounter unexpected charges, and we want to assure you that we’re taking your feedback seriously. We acknowledge that the lack of a billing or subscription management area in the app is an inconvenience, and we’re actively working on solutions to make this process easier for our users. If the subscription was purchased directly from us, it’s not managed through iTunes, which is why it doesn’t appear in your Apple subscriptions. If you have further concerns or wish to discuss this matter in more detail, we kindly ask that you contact us at help@welcome.baby and include your account email and, if possible, your order number. We want to ensure that this issue is resolved for you. Sincerely, Welcome Baby Team
Scam! They automatically deduct a payment!
Response from developer
We’re really sorry to hear about the issues you’ve experienced, and we completely understand your frustration. This is not the experience we want for our customers. It sounds like there’s been a misunderstanding regarding the book and the associated subscription. When purchasing the book, a free trial of the app is included, which automatically converts into a paid subscription unless canceled before the trial ends. We apologize if this wasn’t made clear during your purchase process. We’re working hard to improve our communication around this to prevent such surprises. Regarding the delay in receiving your book, that’s certainly not the level of service we aim to provide. We want to get to the bottom of this as quickly as possible. Please reach out to us at help@welcome.baby with your account email and, if possible, your order number, so we can look into this for you and ensure your book is on its way. Thank you for bringing this to our attention. We’re committed to making things right and improving our services. Sincerely, Welcome Baby Team
