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- Versions
- Price History
- Description
- FAQ
All Versions of Micad Helpdesk Advanced
3.1.76
September 3, 2020
Bug Fixes and Stability Improvements
3.1.65
July 27, 2020
- New anonymised organisation select. User will now be required to enter their 4-digit organisation code; you can find out your 4-digit code from your system administrator
- The device will remember the organisation code and username
- Room column added for Reactive and PPM view
- Soft Services login option has been removed
- The text asking users to confirm they have read the asbestos report has been changed to read “I have read and understood the asbestos report, or the task does not require me to review the asbestos data.”
- Security and bug fixes
More3.1.54
March 23, 2018
- Fixed an issue where some comments were not being saved.
- When first running the app, you will be prompted to allow the app to use the location services.
More3.1.48
February 23, 2018
Bug fixes and performance improvements, this includes the
issue you may have been experiencing where updates to reactive jobs such as
pausing were in some circumstances being lost.
More3.1.43
October 26, 2017
- New ability to assign assets to reactive jobs.
- View full assets details including individual assets which are part of an Asset System.
- Ability to record travel time against reactive jobs and PPMs.
- Fixed bug where GPS data would stop recording.
- Fixed bug where statuses could drop whilst between wifi and mobile data connections.
- Fixed bug causing the app to sometimes crash on very poor connections.
- Actions in the app are now much faster.
- Location/asset text box on job details now dynamically resizes.
More3.1.42
October 25, 2017
- New ability to assign assets to reactive jobs.
- View full assets details including individual assets which are part of an Asset System.
- Ability to record travel time against reactive jobs and PPMs.
- Fixed bug where GPS data would stop recording.
- Fixed bug where statuses could drop whilst between wifi and mobile data connections.
- Fixed bug causing the app to sometimes crash on very poor connections.
- Actions in the app are now much faster.
- Location/asset text box on job details now dynamically resizes.
More3.1.19
April 11, 2016
Bug fixes and improvements to include all new features for Micad HelpDesk v3.1.3, including:
- Different types of metrics added to PPMs.
- Expiry Date field added to PPMs.
More3.1.17
November 30, 2015
- A fix to some incompatibility with iOS 9 leading the app to crash.
- Improvements to transition between connection types.
- Enhanced offline stability.
More3.1.10
April 22, 2015
3.1.2
March 24, 2015
Job Timer
PPM Metrics
Create Job
GPS Log
Bug Fixes
UI Improvements
Price History of Micad Helpdesk Advanced
Description of Micad Helpdesk Advanced
The Micad HelpDesk Advanced app is used to remotely receive reactive and planned preventative maintenance jobs as well as soft service requests. When a job is started, it will activate a stopwatch to accurately feedback on how long is taken to complete the job. Work can be paused and continued the next day if incomplete or sent back to a supervisor if lacking materials or manpower. Stock parts can be assigned to provide material costs and photos uploaded to evidence completion or to communicate with other technicians or supervisors.
Engineers can be given the ability to create their own work from any fault found whilst working on other jobs or join a colleague where assistance is required.
This App uses one PDA licence from the Micad HelpDesk system.
This App requires a reliable internet connection. Please ensure that your network provider can offer a reliable 3G/4G data service for your geographical area.
In offline mode, job data will be stored on the device and will synchronise back to the system when an internet connection is re-established.
Location Services must be turned on in order to send GPS data; Notifications turned on to receive Push Notifications.
Continued use of GPS running in the background can dramatically decrease battery life.
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Micad Helpdesk Advanced: FAQ
No, Micad Helpdesk Advanced doesn't support iPad devices.
The app was developed by MICAD Systems (UK) Ltd.
Micad Helpdesk Advanced minimum iOS requirement is iOS 11.0.
There are no ratings available for Micad Helpdesk Advanced at the moment.
Business Is The Primary Genre Of The Micad Helpdesk Advanced App.
3.1.76 is the latest released Micad Helpdesk Advanced version.
Micad Helpdesk Advanced’s most recent update was on July 4, 2024.
The app first launched on February 5, 2023.
Safe for children to use, no mature themes or inappropriate content.
Micad Helpdesk Advanced currently features the following languages: English.
No, Micad Helpdesk Advanced is not on Apple Arcade.
No, Micad Helpdesk Advanced does not integrate in-app purchases for users.
Unfortunately, Micad Helpdesk Advanced is not tailored for compatibility with Apple Vision Pro.
