Leave a Review TransUnion
Terrible App
UPDATE: They are still disfunctional as the phones are so glitchy. And I dtill cannot regain account access since my last rating a year ago. Unbelievable!
Unprofessional Customer Service is from Philippines and they hang on you multiple times, also the automated system going to disputes has no one there and will tell you goodbye. Disputing on the app also doesnt work! Unbelievable how technically behind they are. Can’t even get a dispute processed on here or their website. Waste of time. Im looking for a good service to pay for in monitoring my credit and giving liability protection. Transunion and Experian won't get my business though Experian is much better than Transunion. My wife bought experian full service protection and the protection was useless when a fraud occurred. My wife had to file CFPB three times because Transunion kept lying that the account opened was not Fraud. They believed BofA, worst corrupt bank.Show lessArthurrt
Developer Response
We’re sorry you are having difficulties with our app and want to help. Please share your feedback by emailing at TUIMobileApp@TransUnion.com. Our team is working to improve our app performance. Thanks for being a loyal customer.Don’t waste your time
To be honest this was recommended to me and I shouldn’t have listened. If you are having trouble logging in Customer service is useless and their text support is just as bad, they just keep giving you links to try which is the same thing you tried before contacting them! Can’t even get in now because they locked me out but hey they don’t mind taking $30 out my account every two weeks! I tried to cancel the account but all I get is the run around. Told my bank I no longer authorize them to take said amount but somehow TransUnion finds a away to take it! I just want my account canceled and to stop being ripped off but no I keep getting screwed over!Show lessland of keonge
App could use some help
Recent update that I was forced to install leaves me frustrated when using on my iPad. I use my iPad like a laptop so it’s always sitting in a keyboard in landscape mode. But the recent update doesn’t display correctly in landscape mode, so I have to pick the iPad up out of the keyboard, and rotate it 90° in order to use the app. It’s stupid when they do this. How many people hold an iPad like their phone? Inquiring minds wanna know.
It’s amazing when you pay a monthly subscription fee to an app service and they are too lazy to write the app so that it properly works on an iPad in landscape mode.Show lessTodd_R