Widescreen?
Every time I go and try to switch to widescreen. It goes black, and I have to reload to watch a tiny screen.
Would like to keep if this can be corrected. Is it a rink issue or APP issue?
Or refund me.
Would like to keep if this can be corrected. Is it a rink issue or APP issue?
Or refund me.
I just want to watch him play!
We all bought this app to watch our kids. It is extremely aggravating when it doesn’t work for this purpose. Especially when a camera system and app was in place that was cheaper and more reliable. And we still have to pay for both since not all rinks have BBTV!!
1- I have not been able to watch games for weeks on my phone. I get a “we are having issues on our end error”.
There is zero support available to resolve this.
2- The app is not formatted for an iPad, it will not go full screen. It’s about the same size as my phone!
3- There are so many other issues with the app design and functionality. So frustrating to pay all this money and I can’t even watch my son play hockey!!
Try harder Black Bear and act like you care about the feedback!
1- I have not been able to watch games for weeks on my phone. I get a “we are having issues on our end error”.
There is zero support available to resolve this.
2- The app is not formatted for an iPad, it will not go full screen. It’s about the same size as my phone!
3- There are so many other issues with the app design and functionality. So frustrating to pay all this money and I can’t even watch my son play hockey!!
Try harder Black Bear and act like you care about the feedback!
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Terrible
As a software developer myself, I can honestly say that Black Bear should be embarrassed putting an app like this out there and charging premium $$$ for the subscription. It is definitely not ready for prime time, but they obviously don’t care about the customer experience.
No choice
Terrible app. Keeps freezing and shutting down. All for $25 per month. However, you have no choice if you want to see your kid play hockey and can’t make the travel weekends. This is what happens when there is no competition. Blackbear has no incentive to make it better.
Atrocious
How are you a private equity company with such an atrocious app? Never had such an appreciation for Live Barn. Organization is awful, picture tiny on iPad even when you expand, constantly flips on iPhone; holy smokes this is a 0/5
Terrible
So hard to find the game…. Once you do I could barely get it to play. Great picture but no idea how to download clips, games etc… wasting hours to find one game. Still trying to figure out how to download a clip. Waste of money.
What about figure skaters?
As a figure skater who skates at a BlackBear rink for the majority of my practices, I am very disappointed in this. LiveBarn was amazing for looking back at practices and being able to save videos and find moments, and now I no longer have that possibility for the rink I spend my most time and money at. It also does not seem practical to have a subscription to both this and livebarn… wish you guys would not have done this.
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Agree with all the other reviews
This is a horrible service. The app and website are both bad. There has been no update to correct any of the complaints in previous reviews. Difficult to navigate. Unable to save clips. Cannot watch practices. This app was not made for parents or families who want to watch their kids play. This was made for money only. What a horrible, greedy company leeching off families that are already milked for every penny for their kids to play a sport they love. Fix your service!
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Another Black Bear money grab
Black Bear Inc is the worst thing for youth sports. They are literally nickel and diming every parent involved and youth hockey and this app is next level theft!!!! The only positive is that the video quality is better than Live Barn but that positive cannot out weigh the negatives. Playback constantly freezes. The lag is almost a full period and that’s not an exaggeration. My wife turned the game on and it was warmups for her yet there were less than 3 minutes in the 1st period. I made the teams in our organization favorites and it doesn’t even define the different teams with age group or tier next to them. So I have to toggle between each team just to find the right one. On LiveBarn all you had to do was tap an icon and you recorded a 30 second clip. On Black Bear TV you need to be a nuclear physicist to figure out how to download the clip🙄 You can’t zoom in on the play. If I move my phone the slightest towards flat I lose widescreen mode and sometimes even need to exit the stream and restart. I can’t believe we had to pay $300 for this terrible app while you threaten to remove people from your rinks if they record clips or even the full game!!! This service is greed times 1,000,000. You should be giving us all refunds for this crap
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Love this App!
As a parent with two boys playing competitive sports, this App hits close to my heart. The video is high quality and the app experience is really intuitive. I’m loving watching the games I care about!! Thank you!
