Very stressful subscription for foreigners
I don’t mind having to translate things but it would be extremely helpful as the app is already complicated enough.
However this language barrier had led me to a quite a few complications;
1) When trying to transfer my phone number to Simyo (which turns out I couldn’t), I still continued to use the data I paid for the month. However without a phone number I was left with an outrageous bill of around 250 euros for using the data for simply a couple of days (obviously I turned my data off when I noticed). Thankfully they waived this as a first time user.
2) I ran out of data after traveling but one day before my renewal… I had a simple warning text and thought my data would just simply run out. This gave me a 150 euro bill which led me to the discovery of the .50 data cap (not clear enough for the non-native speakers)
3) I arrive to the US to visit family and had planned to switch mobile data users. The second I turn of airplane mode to do so… a 60 euro fine for simply 30 seconds of accidentally using my data. After complaining just enough, luckily they were kind enough to waiver these fees.
PS. And if you’re trying to have your grandad call you from the UK, you better be prepared to spend around 20 euros more on top of your subscription (this I understood why but the price I did not).
I genuinely think they have a great deal but the out of pocket costs are too risky and too much for students who can’t speak the language properly and don’t know what they’re getting into. I would understand these costs if I was an American visiting Europe (I’ve seen a friends insane monthly phone bill which makes me grateful for living in the EU). However an international student shouldn’t worried about extreme phone bills especially with how expensive the cost of living is already for students.
I apologize for the long review but this was my experience. Maybe you can have a better one if you don’t make these simple mistakes like I did as a foreigner. Duolingo can’t teach you to read an eSIM application.
However this language barrier had led me to a quite a few complications;
1) When trying to transfer my phone number to Simyo (which turns out I couldn’t), I still continued to use the data I paid for the month. However without a phone number I was left with an outrageous bill of around 250 euros for using the data for simply a couple of days (obviously I turned my data off when I noticed). Thankfully they waived this as a first time user.
2) I ran out of data after traveling but one day before my renewal… I had a simple warning text and thought my data would just simply run out. This gave me a 150 euro bill which led me to the discovery of the .50 data cap (not clear enough for the non-native speakers)
3) I arrive to the US to visit family and had planned to switch mobile data users. The second I turn of airplane mode to do so… a 60 euro fine for simply 30 seconds of accidentally using my data. After complaining just enough, luckily they were kind enough to waiver these fees.
PS. And if you’re trying to have your grandad call you from the UK, you better be prepared to spend around 20 euros more on top of your subscription (this I understood why but the price I did not).
I genuinely think they have a great deal but the out of pocket costs are too risky and too much for students who can’t speak the language properly and don’t know what they’re getting into. I would understand these costs if I was an American visiting Europe (I’ve seen a friends insane monthly phone bill which makes me grateful for living in the EU). However an international student shouldn’t worried about extreme phone bills especially with how expensive the cost of living is already for students.
I apologize for the long review but this was my experience. Maybe you can have a better one if you don’t make these simple mistakes like I did as a foreigner. Duolingo can’t teach you to read an eSIM application.
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Kan niet gebruiken
Mijn mobiele telefoon is Apple 13promax, de Amerikaanse versie, die esim ondersteunt, maar als ik het gebruik, word ik in de tweede stap gevraagd dat mijn mobiele telefoon esim niet ondersteunt, wat me veel stoort.
Response from developer
Hoi, bedankt voor je review. Op toestellen uit het buitenland kan het voorkomen dat het installeren van eSIM niet afgerond kan worden omdat de software dat niet toestaat. In dit geval kun je dus helaas geen gebruik maken van eSIM. Groetjes, Simyo Webcare
Waardeloos
Zo stom dat je niet een nieuwe internet bundel kan kopen voordat je “oude” bijna op is. Dan zit je echt uren zonder internet en moet je echt lang wachten voor je weer een nieuwe kan kopen. De optie om een nieuwe te kopen is “tijdelijk niet beschikbaar “, want de links in de app doen het gewoon niet. En via een internet browser werkt niet, want die gaat gelijk naar de app.
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Response from developer
Hoi Anouk, bedankt voor je review. Wij kunnen voorstellen dat dit enorm frustrerend is. Onze welgemeende excuses hiervoor. Dit is inmiddels bekend bij de juiste afdeling en zij zijn aan het kijken voor een oplossing. Het kopen van een internet bundel via Mijn Simyo web is wel mogelijk. Dit zou je als tijdelijke oplossing kunnen gebruiken. Groetjes, Seren
Onbetrouwbare app
Zelfs als je de app zodanig instelt dat die geen internet mag gebruiken, doet die het toch. Zelfs als je de instellingen op de mobiel instelt (system preferences) dat er geen internet verbinding via Simyo mag worden gemaakt, gebeurt het toch.
Nb dit probleem niet gehad met andere providers.
Nb dit probleem niet gehad met andere providers.
Koring
Ik Greek korting omdat ik bevriend ben met iemand die symyo gebruikt van 10.000 naar 20.000 Omg
Do not use! Extortionate shock bill.
Shock bill €150 for 1 extra GB of data and bill kept going up when tethered to partners phone!
klantvriendelijk
Ik ben net bij Simyo overgestapt en het bevalt mij super goed! De medewerkers staan klaar om je te helpen zijn erg klantvriendelijk en bieden advies aan. De app zelf spreekt ook voor zichzelf en is daarom beter te overzien!
Gezellig 👍
👌Will be forced to learn Dutch as instructions and language setting is not available in English (only Dutch).
Internet niet te gebruiken zonder beltegoed
Geen goede deal
Does not update data used.
You think you have enough data and than suddenly they update your data usage and than surprise. Disappointed but than again you are kpn
