Very stressful subscription for foreigners
I don’t mind having to translate things but it would be extremely helpful as the app is already complicated enough.
However this language barrier had led me to a quite a few complications;
1) When trying to transfer my phone number to Simyo (which turns out I couldn’t), I still continued to use the data I paid for the month. However without a phone number I was left with an outrageous bill of around 250 euros for using the data for simply a couple of days (obviously I turned my data off when I noticed). Thankfully they waived this as a first time user.
2) I ran out of data after traveling but one day before my renewal… I had a simple warning text and thought my data would just simply run out. This gave me a 150 euro bill which led me to the discovery of the .50 data cap (not clear enough for the non-native speakers)
3) I arrive to the US to visit family and had planned to switch mobile data users. The second I turn of airplane mode to do so… a 60 euro fine for simply 30 seconds of accidentally using my data. After complaining just enough, luckily they were kind enough to waiver these fees.
PS. And if you’re trying to have your grandad call you from the UK, you better be prepared to spend around 20 euros more on top of your subscription (this I understood why but the price I did not).
I genuinely think they have a great deal but the out of pocket costs are too risky and too much for students who can’t speak the language properly and don’t know what they’re getting into. I would understand these costs if I was an American visiting Europe (I’ve seen a friends insane monthly phone bill which makes me grateful for living in the EU). However an international student shouldn’t worried about extreme phone bills especially with how expensive the cost of living is already for students.
I apologize for the long review but this was my experience. Maybe you can have a better one if you don’t make these simple mistakes like I did as a foreigner. Duolingo can’t teach you to read an eSIM application.
However this language barrier had led me to a quite a few complications;
1) When trying to transfer my phone number to Simyo (which turns out I couldn’t), I still continued to use the data I paid for the month. However without a phone number I was left with an outrageous bill of around 250 euros for using the data for simply a couple of days (obviously I turned my data off when I noticed). Thankfully they waived this as a first time user.
2) I ran out of data after traveling but one day before my renewal… I had a simple warning text and thought my data would just simply run out. This gave me a 150 euro bill which led me to the discovery of the .50 data cap (not clear enough for the non-native speakers)
3) I arrive to the US to visit family and had planned to switch mobile data users. The second I turn of airplane mode to do so… a 60 euro fine for simply 30 seconds of accidentally using my data. After complaining just enough, luckily they were kind enough to waiver these fees.
PS. And if you’re trying to have your grandad call you from the UK, you better be prepared to spend around 20 euros more on top of your subscription (this I understood why but the price I did not).
I genuinely think they have a great deal but the out of pocket costs are too risky and too much for students who can’t speak the language properly and don’t know what they’re getting into. I would understand these costs if I was an American visiting Europe (I’ve seen a friends insane monthly phone bill which makes me grateful for living in the EU). However an international student shouldn’t worried about extreme phone bills especially with how expensive the cost of living is already for students.
I apologize for the long review but this was my experience. Maybe you can have a better one if you don’t make these simple mistakes like I did as a foreigner. Duolingo can’t teach you to read an eSIM application.
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