Customer service is terrible.
Customer service is definitely not up to par.
Let me be clear that I am reviewing the platform and customer service, not the therapists. I took a break from Talkspace for a bit and recently decided to go back. Upon requesting a messaging session with a new therapist, I thought I was good to go. However, I am now stuck on the "book an appointment" page and cannot get past that. It is not a technical glitch with my computer, as I've tried different browsers, playing with pop-ups, I've tried my phone vs. computer, etc...The same thing happens time and time again. I cannot access my messages from my therapist and have been getting email notifications that I have messages waiting. So, I of course reached out to customer service and have received several communications that they are trying to figure out the root of the problem. It has been TEN days now and they have been unable to figure it out. For a healthcare service, I feel this is completely unacceptable to make a patient wait this long to receive services such as this, all because of a tech issue on THEIR end that they do not seem to have the competence to figure out.
Let me be clear that I am reviewing the platform and customer service, not the therapists. I took a break from Talkspace for a bit and recently decided to go back. Upon requesting a messaging session with a new therapist, I thought I was good to go. However, I am now stuck on the "book an appointment" page and cannot get past that. It is not a technical glitch with my computer, as I've tried different browsers, playing with pop-ups, I've tried my phone vs. computer, etc...The same thing happens time and time again. I cannot access my messages from my therapist and have been getting email notifications that I have messages waiting. So, I of course reached out to customer service and have received several communications that they are trying to figure out the root of the problem. It has been TEN days now and they have been unable to figure it out. For a healthcare service, I feel this is completely unacceptable to make a patient wait this long to receive services such as this, all because of a tech issue on THEIR end that they do not seem to have the competence to figure out.
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Response from developer
We truly appreciate your feedback regarding the issues you've faced with both the platform and customer service. It’s clear how important timely access to your therapist is, and we regret the delays you've experienced. Your insights are crucial for us to improve, and we’re committed to addressing these concerns. I see that you have reached out to feedback@talkspace.com and we are happy to address this matter with you.
Terrible
It’s actually horrible if you try to put in your date of birth and it doesn’t start with 1 it won’t let you login
Predatory and completely disregards clients
The pricing is absolutely predatory, scheduling is a joke and the therapists can’t do ANYTHING to help outside of talk therapy. They aren’t allowed to write any sort of note: esa, workplace or school accommodation, or even a note stating a diagnoses or stating that you are under their care. So if you need proof that you are seeing a therapist or anything really you cannot get it through them.
And with the prices they charge out of insurance it’s wild. I have insurance but the missed appointment fee is absolutely outrageous. It is $125 zero leeway for first time or special circumstances. If you had an emergency day of doesn’t matter. They don’t update you on schedule changes and don’t remind you of the appointments. Is especially predatory considering the client base is typically depressed, adhd, and bipolar people is ridiculous when all of those have impaired memory as a major symptom.
And a lot of people come to this app because they don’t have insurance and Talkspace turns around and charges more than a typical psychiatrist does! And the cancellation/ missed fees are 3-5x higher than other therapists who can do so much more to help you. I would not recommend this service to anyone let alone people looking for mental health treatment.
And with the prices they charge out of insurance it’s wild. I have insurance but the missed appointment fee is absolutely outrageous. It is $125 zero leeway for first time or special circumstances. If you had an emergency day of doesn’t matter. They don’t update you on schedule changes and don’t remind you of the appointments. Is especially predatory considering the client base is typically depressed, adhd, and bipolar people is ridiculous when all of those have impaired memory as a major symptom.
And a lot of people come to this app because they don’t have insurance and Talkspace turns around and charges more than a typical psychiatrist does! And the cancellation/ missed fees are 3-5x higher than other therapists who can do so much more to help you. I would not recommend this service to anyone let alone people looking for mental health treatment.
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Response from developer
We're truly sorry for the challenges you've faced with scheduling, pricing, and therapist limitations. Your feedback is crucial for our improvement. Please reach out through the app for any assistance you may need.
Why can’t I talk
I’ve tried. I just want to be able to talk to someone. I don’t want to have to pay for it or send a 5 digit code when I don’t get them cause I’m too young! I really need the help! But I’ve tried so many apps and I thought this one would work.
More Than I Expected
If you’re going through some tough situations in life or just simply need some guidance or adhesive advice that’ll get your mind flowing in a good way. This platform is well more than enough that you can’t get it any better than having time with your therapist anytime or anywhere as it is through the mobile app that also have exercises to stimulate growth & understanding on your personal well being. No need for office visits, no need to figure when is the right time to schedule an appointment or when you’ll be able to make your next appointment as this app is 24/5 as therapists tend to work only through the weekdays sometimes online late enough if you haven’t had time during the day or early enough if your that bird who catches the worm. This app is available when you are & so are they. Big respect & much love for therapy. Major breakthroughs are yet to come.✊🏽
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Response from developer
We appreciate your insightful feedback on our app, it's great to hear how it's positively impacting your well-being and offering support anytime, anywhere. Your experience motivates us to continue empowering users like you.
Bad
Can’t even log in like what the sigma that ain’t even rizzler Ohio skibidi? He said well thank you dog cat how does cat does dog dos SAASAAAHSHDBDBDBDDBDBDBDBDBD
thou has come before themselves man and woman united
In the annals of antiquity, as the 19th century unfurled its vast tapestry upon the world's stage, the lexicon of discourse became adorned with a plethora of grandiloquent epithets and polysyllabic expositions. Scholars and orators alike, with their erudition as their beacon, navigated the labyrinthine corridors of academia, weaving intricate webs of rhetoric to elucidate the most abstruse of concepts. Within the hallowed halls of academia, the pursuit of knowledge was revered as a sacrosanct endeavor, with perspicacity and sagacity guiding the intrepid minds of philosophers and savants. From the fecund plains of literature to the lofty peaks of scientific inquiry, the intellectual landscape was imbued with an effusion of verbosity, where the enigmatic prose of literary luminaries and the arcane jargon of scientific treatises held sway over the collective consciousness of an epoch steeped in intellectual ferment. It was an era where verbosity was venerated, and loquaciousness lauded, as the written word became a conduit for the transcendence of human thought and the dissemination of enlightenment amidst the tempestuous currents of societal upheaval and progress.
thou has come before themselves man and woman united
In the annals of antiquity, as the 19th century unfurled its vast tapestry upon the world's stage, the lexicon of discourse became adorned with a plethora of grandiloquent epithets and polysyllabic expositions. Scholars and orators alike, with their erudition as their beacon, navigated the labyrinthine corridors of academia, weaving intricate webs of rhetoric to elucidate the most abstruse of concepts. Within the hallowed halls of academia, the pursuit of knowledge was revered as a sacrosanct endeavor, with perspicacity and sagacity guiding the intrepid minds of philosophers and savants. From the fecund plains of literature to the lofty peaks of scientific inquiry, the intellectual landscape was imbued with an effusion of verbosity, where the enigmatic prose of literary luminaries and the arcane jargon of scientific treatises held sway over the collective consciousness of an epoch steeped in intellectual ferment. It was an era where verbosity was venerated, and loquaciousness lauded, as the written word became a conduit for the transcendence of human thought and the dissemination of enlightenment amidst the tempestuous currents of societal upheaval and progress.
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Couldn’t open the App after purchase
I was really looking forward to trying this to see if it would help me. They charged my credit card, and I opened an account. I had to wait, to be “matched”; and then I could no longer get in the App. I would select it, and it would automatically close. I deleted and reinstalled the App 3 times. I restarted my phone. Nothing. I can’t even try to get in contact with some sort of support to get help with my account… because the entire app doesn’t work.
Biggest scam ever.
Biggest scam ever.
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Amazing App & Service Esp. For ADHD - But Audio Can Improve
I love this app because I was previously using other therapists that required logins through their website portal. I had a difficult time remembering the URL for these sites and my password for logging in. I also often missed start times or sessions all together bc the reminders were only sent days in advance and not the moment of a session. This wasn’t working for me, a person with ADHD. Talkspace reminds be before the session date, on the session date, 10 minutes before the session, and the moment of the session. I have never missed a TS session bc of this feature!
Regarding the quality of the therapists… I have seen two different therapists at TS and they were both very pleasant. The first one was a “no show” to our second session and didn’t have a very clear strategy for the therapy in the first session, so I looked for another matched therapist. My second therapist is so amazing! She helps define the goal of each session and we dig right in! She doesn’t just listen like a good-listening friend, she has strategies for digging deep into the issues that are getting to a breakthrough. I am really lucky to have been matched with her on TS.
Talkspace could improve their audio! My therapist sometimes has a hard time hearing bc of the apps audio issues.
Regarding the quality of the therapists… I have seen two different therapists at TS and they were both very pleasant. The first one was a “no show” to our second session and didn’t have a very clear strategy for the therapy in the first session, so I looked for another matched therapist. My second therapist is so amazing! She helps define the goal of each session and we dig right in! She doesn’t just listen like a good-listening friend, she has strategies for digging deep into the issues that are getting to a breakthrough. I am really lucky to have been matched with her on TS.
Talkspace could improve their audio! My therapist sometimes has a hard time hearing bc of the apps audio issues.
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Response from developer
Thank you so much for your kind words. We are so happy to hear that we have made a positive impact in your mental health journey. If you wouldn’t mind, we’d love for you to share your experience with others on our BBB page, shorturl.at/dsIRV or visit BBB.org and search “Talkspace” to leave a review.”
Absolutely a Nightmare
I got Talkspace via a recommendation from one of my friends who uses it because our insurance company was suppose to cover it. After getting matched with the most useless therapist I’ve ever met in my whole life and several unsuccessful attempts to be matched with a new one, I decided to cancel my plan. After which, the co-pay that was suppose to be NOTHING started being pulled out of my account. It was only ten dollars, so while I was annoyed, I figured it was whatever and moved on, figuring I’d pay for the two useless sessions I had and move on. Unfortunately, I had some issues with my card and had to change payment methods. So, for the last MONTH I’ve been getting emails saying that my payment keeps failing despite the fact that I’ve updated my card information three times. Ive been in touch with the ONLY method of customer support which is EMAIL and not at all effective, because all I’ve been told in the month that this has been going on is “I’ve forwarded your problem to the right people and we’ll get it looked at” while I continue to receive stressful payment failed emails. This whole thing is a nightmare for only ten dollars and I wish I had never even tried Talkspace to begin with.
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Response from developer
Hi there, Thank you for sharing your experience with us. I apologize for any inconvenience you've encountered. I understand your frustration with the therapist matching process and payment issues. If this matter has not yet been resolved, please reach out to me directly at feedback@talkspace.com. We appreciate your feedback and hope to have the opportunity to make it right for you.
Not impressed
I wasn’t very impressed, both with the therapist or the customer service. I signed up for couples therapy, but didn’t schedule a session until about 2 weeks later. Meanwhile, I was charged for a full month (4 sessions), which apparently expire if not used within the monthly window. I attempted to contact customer service to request a credit towards the next month, as I was new to the service and didn’t recognize it was a “use it or lose it policy”. I received no response, nor credit - so I cancelled my subscription . I would prefer a “pay AFTER” type of service, but I suppose it’s a good business model, as they got a months worth of revenue for only two weeks of service.
EDIT:: Going to update from 1 to 4 stars, as customer service eventually responded to my request and refunded the sessions that expired. For that I am thankful. However, had they responded sooner, I’d probably still be using their service. Now I’m trying a different service.
EDIT:: Going to update from 1 to 4 stars, as customer service eventually responded to my request and refunded the sessions that expired. For that I am thankful. However, had they responded sooner, I’d probably still be using their service. Now I’m trying a different service.
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Response from developer
Hi there, I'm sorry to hear about your less than ideal experience. Our goal is to provide a seamless and efficient service, and we apologize for any inconvenience caused. I understand your frustration regarding the billing issues you encountered. I do apologize for the delay in response from our Client Support team. If you have not yet heard back, please reach out to feedback@talkspace.com and I would be happy to assist with having this resolved.
