Pretty buggy app (or service?)
What should be easier through an app (and of course a little more expensive because why shouldn't you have to pay a $2 convenience fee to buy school lunch?) is actually ten times a bigger headache. No transaction mediated my MSB goes smoothly. Sometimes the app just doesn't support its "add to cart" button anymore. Sometimes your kid's school doesn't populate. Sometimes your kid doesn't populate.
But this doesn't mean that [lunch/field trip/uniforms/instrument fees/tickets] don't need to be purchased. It just means that now you can't, and the teachers have no way to accept cash.
I hate MSB. I hate this app. It gets 2 stars because I think it accomplishes some of what it was meant to do. Just not well.
But this doesn't mean that [lunch/field trip/uniforms/instrument fees/tickets] don't need to be purchased. It just means that now you can't, and the teachers have no way to accept cash.
I hate MSB. I hate this app. It gets 2 stars because I think it accomplishes some of what it was meant to do. Just not well.
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Doesn’t work
I tried downloading this app today, as I thought it would be quicker and easier than always going through the webpage. Our school district also uses PowerSchool, so the accounts are linked. It would not allow me to log in on the app. I would always get a software error. When I talked to chat support, they basically told me to log in on the webpage. They told me I had to go through PowerSchool because the accounts are linked, but I can log in directly from their own website, so that is not true. Kinda defeats the purpose of the app if you can’t even log in.
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Can’t load funds-> sign out and back in
I have tried two different ways to add funds to two different students but all I get is “sorry, please try again”. I live 3 hrs from these children so I can’t just send money with them in the morning.
Ross with tech support had me sign out then sign back in and it worked.
Ross with tech support had me sign out then sign back in and it worked.
The $5 fee to load your account is RIDICULOUS
It’s a $5 fee to load my child’s account which is RIDICULOUS! This app is so godforsaken slow, it loads whenever I go to a different page. Also the inability to transfer is so stupid. I have money in my sons account who graduated but I can’t transfer it to my daughters account who’s in middle school, I have to go to the school. Also I still have money from my kids old school district which can’t be transferred because I have to go to that old school to make the transfer.
This app is outdated and charges way to much to load your child’s account.
This app is outdated and charges way to much to load your child’s account.
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App issues and excessive fees
The app does not integrate with iOS features like password managers, two-factor tokens from Messages, pasting (or even viewing the manual entry) of CVV codes… This makes the most typical interaction of refilling a balance more painful than necessary.
Links to school menu doesn’t seem to get me anywhere useful. If my school doesn’t provide it (probably the case), then don’t bother offering a link.
Fees - I get it that money has to be made. But almost $3 transaction fee is 10% on a $30 refill! It’s basically the same if I use a credit card or back transfer. Something in the 2-3% range for bank transfer or 5% for credit card would be more fair. The fee is probably a negotiated fee between my school and MSB fees, so I’ll give the school the same feedback.
For something as simple as buying lunch, this app makes me grumpy every time I interact with it.
Links to school menu doesn’t seem to get me anywhere useful. If my school doesn’t provide it (probably the case), then don’t bother offering a link.
Fees - I get it that money has to be made. But almost $3 transaction fee is 10% on a $30 refill! It’s basically the same if I use a credit card or back transfer. Something in the 2-3% range for bank transfer or 5% for credit card would be more fair. The fee is probably a negotiated fee between my school and MSB fees, so I’ll give the school the same feedback.
For something as simple as buying lunch, this app makes me grumpy every time I interact with it.
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Developers should read the feedback and actually do something
Read all the 1 and 2 star feedback. It does not allow you to make a custom payment. It also constantly freezes when trying to make any fixed type of payment. Sometimes I give up and just send cash to the school, which defeats the whole purpose of the app. How it has such a high star rating baffles me. Nice idea in theory but you would think someone would have tested the app out before releasing it. I normally don’t write feedback but you can’t fix something if you don’t know about. Hope they actually do some testing and fix the payment issues.
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Useless to add money
About the only thing this app is good for is seeing what your child(ren) is/are buying. It’s virtually IMPOSSIBLE to add money to an account. Keeps giving errors about not being able to add to cart, please try again later. And sometimes it just says I don’t have a child attached to my account, which is false. I wish our school would find another app or this app creator would just fix this one.
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Slowest app I’ve ever used
Navigating through this app is so unnecessarily time consuming. The loading time when going from one section to the next is confusing. Like…why should it take that long.
On top of that, not being able to move money to different accounts is kind of Stone Age. I moved to a different state, had to create entirely new accounts for my kids (kind of understandable, but should just be able to edit existing ones) AND I couldn’t move their previous funds to the new school accounts. I had to wait for the previous district to send a paper check.
I hope a better app comes along or this one realigns the stars to work better. 0/10
On top of that, not being able to move money to different accounts is kind of Stone Age. I moved to a different state, had to create entirely new accounts for my kids (kind of understandable, but should just be able to edit existing ones) AND I couldn’t move their previous funds to the new school accounts. I had to wait for the previous district to send a paper check.
I hope a better app comes along or this one realigns the stars to work better. 0/10
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Junk
Everytime I go to add funds I get a warning error that’s says we’re sorry, we were unable to add your item to the cart. Please try again
Then once I can finally get pass that message the system crashes and no amount gets added. I go to add the funds again and then get duplicate transaction warning saying I was already charged for the amount I’m trying to do again. I call customer service and he tells me nothing is pending and to keep trying to add funds to see if it works. Umm no because it will be my luck I’ll have 5 transactions post to my bank account.
You need to figure out what’s wrong with the app. Guess I’ll see if anything comes out of my bank tmrw so I can all again to have money refunded
Then once I can finally get pass that message the system crashes and no amount gets added. I go to add the funds again and then get duplicate transaction warning saying I was already charged for the amount I’m trying to do again. I call customer service and he tells me nothing is pending and to keep trying to add funds to see if it works. Umm no because it will be my luck I’ll have 5 transactions post to my bank account.
You need to figure out what’s wrong with the app. Guess I’ll see if anything comes out of my bank tmrw so I can all again to have money refunded
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Always Has Issues
Every time I try to add money to my kids accounts, the app closes on me multiple times before I can complete the transaction. Even though I have Face ID enabled, it will make me enter a password again sometimes. Very frustrating.
I do like that I can see what they’re buying, but the description could be better. It’d be nice to see what TYPE of lunch they’re buying (like salad, chicken nuggets, etc.) and also the names of the snacks and drinks are confusing. I have never heard of half of the item brands, so it’s would be nice to have a description like “Scooby Snack (cookies)”.
The fee to put money on their account is ridiculous. I’d rather give them cash to avoid it, but we’re FORCED to use this app and pay the fee. You shouldn’t be charged a fee if you literally have no other options, especially if you’re putting over a certain amount on the account.
I do like that I can see what they’re buying, but the description could be better. It’d be nice to see what TYPE of lunch they’re buying (like salad, chicken nuggets, etc.) and also the names of the snacks and drinks are confusing. I have never heard of half of the item brands, so it’s would be nice to have a description like “Scooby Snack (cookies)”.
The fee to put money on their account is ridiculous. I’d rather give them cash to avoid it, but we’re FORCED to use this app and pay the fee. You shouldn’t be charged a fee if you literally have no other options, especially if you’re putting over a certain amount on the account.
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