Bad but Somehow Fuctional
Buttons that take a while to load and only have one function that you will probably never use. Transfers are not completed immediately. Incredibly slow and way to many clicks. U can use other apps in a fraction of a second to move money. Get a publicly ran institution involved and they find the worst most expensive product with a horrible user experience and that is what they go with. If you have ever used the one app you are forced to use to buy Highschool sporting events ticket you know what I’m talking about. It is like the government gets paid per click and by how much time they take from you.
Started reading the reviews to see if I am way off base here. There are a lot of paid for adds in this review book. Gg school district, you have been fooled again.
Started reading the reviews to see if I am way off base here. There are a lot of paid for adds in this review book. Gg school district, you have been fooled again.
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Great but autopay does not work
Mechanically the app itself is great. Easy to use, interface is simple, and payments reflect immediately at my child's school as soon as I make them. However something is wrong with the service itself in that autopay DOES NOT WORK at all. I've had it set up since first installing the app and not once has the autppayment worked--I am getting calls every time my child's school balance is low. It's very frustrating because not only do I have a fee per transaction, but I have to babysit the balance which defeats the purpose of the app and autopay being convenient At this point I am debating if the "convenience" is worth it; sending a check in person is cheaper in the long run and I'm having to manually monitor it -anyway because the autopay doesn't work.
Tl;Dr app is great, service itself needs to get their act together.
Tl;Dr app is great, service itself needs to get their act together.
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This is the worst app ever and I hate it so much
It should not take 20 minutes to add money to my child’s meal account. I get an error message EVERY step of the way and have to refresh the app at least five times before I can get it to work. Open the app, all the ads have to load, so I have to sit and wait. Add meal money, error message. Refresh. Add meal money, add payment method, error, refresh. Add payment method first, add meal money, error, refresh. Add meal money, select payment method, error, refresh. Add meal money, select payment method, checkout, error, refresh. Then maybe it will finally work if you’re lucky. And for some reason, when you’re typing in the name and address for payment information, every time you need to put in a space, you have to hit the space button twice. This is literally the worst app I have ever experienced. Do better.
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Very slow and losing features
The app is exceedingly slow and Wi-Fi and Cellular are not the problem. It is slow on all connections. Additionally, I lost the feature that allowed me to add amounts on two kids’ accounts and check out once. I now have to check out twice, once for each kid. May not seem like a big deal but it was much easier before. I really do not like having to use this app - a necessary evil, I suppose.
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The payment screen is wonky
Initially the app was great. But at this point, the payment method screen is bigger than the display of the phone screen and you cannot select a payment option unless it’s your third option. You can pull the screen down, but the moment you lift your finger it reverts. So now the app is pointless because I have to use the desktop version to actually make a payment.
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Response from developer
Hi and thank you for this concern. We were able to replicate the issue and have a fix coming out in 12.7 in a few weeks. Sincerely, HSS Development
So Easy
This is my first using this app since switching my child’s school. His last school was free lunch regardless of anything. I was worried I wouldn’t remember his lunch money or the process would confusing but this app is so easy to use and gives you a balance alert. I’m so excited that he can just go to school and not worry about having his lunch money.
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Frustrating
I love the idea of this app and when it works, it’s great. It glitches a lot and it often kicks me out and tells me I can’t sign back in. I have had to uninstall and install several times just to try to log back in. I hope they figure out all the issues. Overall I like the convenience of it.
It is convenient, but I wish no $2.75 transaction fee
Easy to manage. Easy to add money, if you don’t mind $2.75 fee. You can avoid it if you write check or give cash to your child . You can see what your child buys at cafeteria.
Cannot add custom amounts
The function to add custom amounts of money (not preset amounts) does not function AT ALL and hasn’t for months. I don’t know what’s wrong, but the number pad literally doesn’t acknowledge my input on numbers larger than zero. I know it’s not my device since it only happens in this one app. I have to go log in on my laptop to add more than $50, which defeats the purpose of having the app to me, especially when I have to pay invoices that are much higher than $50. Also annoying if I just want to add a bunch at once not to get charged a fee for small recurring amounts from auto charge. Developers, please fix this issue. I’m running iOS 16.3 on a 13 pro max, so it’s not an old device.
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Adding Money
I don’t like how the app charges a fee every time you add money to your child’s account. This is the only feature I do not like! I really hope they take away that fee.
