Leave a Review TELUS Health One
Improve performance and content load time
Slow to load articles, demands patienceYoginiInPeace
Developer Response
Hello, we're sorry you're having an issue with our app. If you haven't already, please get in touch with us at one.telushealth.com/help so that we can assist.So SLOW
The app is so slow it’s almost unbearable. It’s easier to launch the website on a 1998 Compaq PC with 56k dial up. Seriously, the app takes minutes to load and when you switch to other pages within, those too also take minutes to load. Don’t use the app. Go to the website on you phone or desktop.ERnoleGuy
Developer Response
Hello, we're sorry you're having an issue with our app. If you haven't already, please contact us at support@lifeworks.com so that we can help.Takes forever to load
I like this product overall, I think it’s a great platform and tool. I don’t log in everyday because by the time it loads and logs in I have already gotten distracted by something else and have moved on from wanting to log my well-being challenge for the day.Lain's
Developer Response
Hello, thank you for your feedback. We're sorry you're having an issue with our app - if you haven't already, please contact us at support@lifeworks.com so that we can help.App is clunky, services aren’t actually available
I needed help, and when I reached out through the app, I reached an offshore employee who was just following a script. No actual counseling available.Oblio88
Developer Response
Hello, we're sorry you're having an issue with our app. If you haven't already, please contact us at support@lifeworks.com so that we can help.Horrible interface
App is incredibly difficult to navigate. There is no clear indicator of how to access mental health help. Once you do find it you have to create several different accounts instead of just the one for this app. This app is useless if you cannot find and access the care you are supposed to find through it. NoShow lessannoyed at crappy apps
Developer Response
Hello, we're sorry you're having an issue with our app. If you haven't already, please contact us at support@lifeworks.com so that we can help.So SLOW
This app, although filled with great content, is so ridiculously slow. It’s 2022. The app is annoying to use because of how slow it is. I mean come on, how can you not optimize your app to run at an even halfway decent speed. This app needs major revisions to run at an acceptable speed.Developer Response
Hello, we're sorry you're having an issue with our app. If you haven't already, please contact us at support@lifeworks.com so that we can help.Loads soooo slowly
I’ve tried a couple of times to access this app since my workplace paid for it for all employees but I can’t past the homepage. It takes way too long to load and actually makes me more stressed — definitely the opposite of its purpose. Pass.Hmiz34
Developer Response
Hello, we're sorry you're having an issue with our app. If you haven't already, please contact us at support@lifeworks.com so that we can help.Lacks steps tracking options
I can’t participate in my work challenge with my Garmin watch. Only integrates with Fitbit or your phone. I walk up and down stairs all day without my phone. There is not an option to enter a daily number using honor system.JBA159268
Developer Response
Hello, we're sorry you're having an issue with our app. If you haven't already, please contact us at support@lifeworks.com so that we can help.Poor experience. Solicited too much info and no response after that.
I expected the call to be confidential and I was just trying to talk to someone. However, after spending 10min on the call being solicited personal information including name, date of birth, phone number, email, and zip code (twice, once by the auto system and once by the counselor), it seemed like the counselor was not online anymore. There was no sound after I checked multiple times.
Very frustrating for me. But the good thing was I cried after that. That helped me relieve some pressure. Lol.Show lessXxz159
This app is worthless
I hate this app. It doesn’t sync my steps 100%. My job replaced our previous incentive plan with this app- obviously to save money. It’s impossible to get the points when I can’t access snackables and my steps are not all recorded. So if you don’t reach the point goal, no incentive for you. No matter how often I resync the steps still don’t work. I’ll be deleting it.Show lesstrying to start working out
Developer Response
Hello, I am sorry that you are having issues with the platform. If you haven't already, please contact us at support@lifeworks.com so we can help.
