My little old man
I run a dog rescue transport service. I bought a 2013 ford transit connect van with 137K+ miles on it. So that is why I call it my “little old man”. Within 20 minutes of me buying it from a used car lot in March, I dropped it off at Meineke for an oil, change, brake check, etc. Meineke is where I go for all my oil changes, brakes and preventative maintenance work to keep him up and running and safe on the road since I have precious cargo.
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Felt good
I had some issues with the Reapair that cost 1700 with manikin when I took it b by ack they looked at it again no problem and then it again, it had another issue that I had to take back and they just looked at it again and didn’t charge me.
Zero out of 5 stars
Went in for rewards service. Was told I would be ‘taken care of’ but my rewards oil change and windshield wipers replacement was scheduled for 2:30 - left my vehicle and returned at 4 to find it hadn’t moved in the parking lot… then was told by meineke that they had another 2014 chev suburban in for the same service. (There was no other chev suburban on their lot that day) then they would not utilize my rewards points to get my service and over charges for wiper blades. Can you just tell the truth - don’t lie to customers about why service appointment was missed (you’re busy - we get it - be honest with customers) then charging $130 for wipers replacement is ridiculous.
Never returning.
Never returning.
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Didn’t Do the Work, but Charged
Took car for alignment, they claim the did it. New tires worn bald in under a month (rear). Took car to different garage. They confirmed that Meineke didn’t align the rear. In fact, there is a part frozen in place back there that they would have had to replace in order to have done the work. I’m sure if they’d seen that part that would have tried to get the work. They clearly didn’t do the alignment and clearly never looked. I will be seeking reimbursement for alignment that wasn’t done and the two new tires that were ruined as a result!
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I LOVE Meineke
Meineke has always been absolutely amazing. Even when I moved to a new city and had to find a new Meineke, they have been extremely helpful and kind to me. I appreciate their online appointment system and their easy explanations to what’s going on with my car. I can’t imagine going anywhere else for my car. Cannot speak highly enough of this company!
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Nope
As of now, this app—and its rewards program—are completely useless.
The Meineke I frequent is open EVERY day (even Sunday), but you are unable to make appointments on weekends within the app. Also, I had two major jobs/transactions back in May, and still have not received my points. I called Rewards Customer Service everyday for two straight weeks (and, periodically up to this point), and have NEVER been able to get in touch with anyone; I chose every possible selection to get in touch with a human, and they all led back to main menu. In addition, I spoke with Meineke personnel about these problems, and they really aren’t familiar with the app and/or not tech savvy (they are just there to do their jobs)… so, they have no idea how to rectify the issues.
Also, it would be nice—once the app is working properly—if they added universal iPad support.
The Meineke I frequent is open EVERY day (even Sunday), but you are unable to make appointments on weekends within the app. Also, I had two major jobs/transactions back in May, and still have not received my points. I called Rewards Customer Service everyday for two straight weeks (and, periodically up to this point), and have NEVER been able to get in touch with anyone; I chose every possible selection to get in touch with a human, and they all led back to main menu. In addition, I spoke with Meineke personnel about these problems, and they really aren’t familiar with the app and/or not tech savvy (they are just there to do their jobs)… so, they have no idea how to rectify the issues.
Also, it would be nice—once the app is working properly—if they added universal iPad support.
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Best Little Shop in Texas
I have been going to the Conroe Meineke Shop for years, and just when I think Gracie ( the owner) can’t surprise me anymore? Well? she does. It seems sometimes all I have is bad luck, my back, my job, the hits keep coming. But when it comes to my car? this shop, and every employee that works for Gracie? They are my good luck, her team is professional, they are Fast,
Most of all?, EVERY SINGLE 1 of them has Heart, Gracie will work with you, when you think all hope is lost, my little Chevy Sonic would not have lasted this long without HER and Her TEAM. It’s how all shops should be ran, so if you just show up
If they are not expecting you? You may have a wait, but it’s only bc this SHOP IS AMAZING, and BUSY, and everyone wants to get there 1 st.
I also will address some negative I’ve seen on reviews, here it is
“ Lies people ALL LIES” Gracie is the most Honest Business owner I have ever known, goes out of her way to help her customers” and if anyone has a negative comment? It’s bc they have tried to take advantage of her good heart. She is running a business people, remember that.
Forever grateful
Virginia Waddell
Most of all?, EVERY SINGLE 1 of them has Heart, Gracie will work with you, when you think all hope is lost, my little Chevy Sonic would not have lasted this long without HER and Her TEAM. It’s how all shops should be ran, so if you just show up
If they are not expecting you? You may have a wait, but it’s only bc this SHOP IS AMAZING, and BUSY, and everyone wants to get there 1 st.
I also will address some negative I’ve seen on reviews, here it is
“ Lies people ALL LIES” Gracie is the most Honest Business owner I have ever known, goes out of her way to help her customers” and if anyone has a negative comment? It’s bc they have tried to take advantage of her good heart. She is running a business people, remember that.
Forever grateful
Virginia Waddell
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Unreliable
I can’t even actually rate how well the app works because it won’t let me make any changes to my profile and when I try to schedule an appointment it won’t let me enter my car information. Without that info I cannot click “book” to finish scheduling the appointment.
I agree with another user that it needs a better homepage that will display your preferred store and an appointment button directly on that screen to make it easy schedule service. After all, what are most of us using this app for anyway.
I agree with another user that it needs a better homepage that will display your preferred store and an appointment button directly on that screen to make it easy schedule service. After all, what are most of us using this app for anyway.
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Several dead ends
There are several dead ends in the app functions. For instance, one can start the set up process for an appointment — but can’t complete the process because you can’t enter your car’s make and model. Bafflingly bad programming.
Also depressing: once you make an appointment (by phone since the app doesn’t work for this), your appointment shows up in the app’s Appointment list. However, when you go to the Meineke store on your appointment date, they have NONE of your details. You must go to the desk and have the store re-enter all your contact and car information. None of the app’s data is sent to the Store.
Also depressing: once you make an appointment (by phone since the app doesn’t work for this), your appointment shows up in the app’s Appointment list. However, when you go to the Meineke store on your appointment date, they have NONE of your details. You must go to the desk and have the store re-enter all your contact and car information. None of the app’s data is sent to the Store.
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My Shop came through again
I called mid morning talked to John told him I had flat tire. He said come on over and he’d see what he could do. Not only did I get a tire John did it himself his shop was hopping busy he told me he’s take care of it and 15 minutes later Mary was cashing me out. I can’t say enough about this team if it’s John and Mary upfront or the the guys in the shop and now John rolling his sleeves up how can you not choose this shop. Great team , my shop for sure don’t pass it buy.
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