Leave a Review FC BigRoad ELD
Owner operator
I started using BigRoad ap for almost two months to keep track on my logs, driving in order to comply with DOT regulations. It’s been very frustrating that not one day haven’t had issues with this ap. I’ve learned how to use it but it always displays wrong information about my status and locations. I’ve been through one inspection, the officer clearly saw the inaccuracies in the ap and was kind enough to understand that ap wasn’t working properly and he didn’t put me out of service. BigRoad haven’t read or recorded one day accurately since I started using it. Very DisappointedShow lessrubvill
Do your homework and find a better ELD app
Sadly I wish my review of Big Road would be better than what it is. I have had very few issues and had decent customer service but after the app update of June 17th I wish I had a different app to use for my ELD! Before when new updates came out and issues came up customer service was great in helping getting the issue resolved. The update on June 17th sent everything the opposite direction. I have ensured my app is up to date as well as my IOS and I am still having issues. Contact customer support and I get nothing in reply other than my issue has been solved. The app seems to think I drive twice as far as I do everyday because it asks me to update my mileage and when I do it adds it to the mileage already driven. A fellow coworker has been without and ELD for almost 2 months now because his device isn’t communicating with his phone. He can’t even get customer service to call him back, he only gets emails saying the problem has been solved. Wish this wasn’t the case but it is. Look for a different provider until you see reviews showing app updates and customer support improvements!Show lessAcmeTruck1
Developer Response
Dear AcmeTruck1, We are really sorry that you have had this experience after the latest update. If there are still any specific ticket numbers you'd like us to look into or you want us to look into further solutions, please drop us an email at feedback@bigroad.com. We will make sure we will communicate this to the team as well. Thank you.Jim Bauman (Kirplopus)
We’re a team. Issue happened years ago, where BigR showed both of us driving (simultaneously). This cause quarterly fuel tax report hassle, as these errors get counted as “unknown” driving. Now, this quarter, same old issue, again. I’m quitting BigRoad and trying Keep Truckin. Also BR sometimes shows “driving” just due to starting the engine to run A.C. Ridiculous. I’ve suggested a solid connection vs blue toothe; but BR tech’s are too stupid to take the advice. Bye BigRoad (after 7 years as customer). Perhaps we’ll be back? But you’ve forced us to hate your app and try KeepT.
-James Bauman (Kirplopus) Charlotte, NCShow lessSugarbear42
A nightmare app for driving
You are driving and the app jump to on duty by itself. You realize at the end of the day, of course, by mistake allow me to drive more than 11 hours, but at the end of your shifts: the app updates and recognizes you drove more than 11 hours. Thanks to this horrible app and terrible service DOT stop me and got violations on my record.
SECOND PART: when you call costumer services( around 40 minutes) they blame on you saying you unplug the device, or blame if you are using the Bluetooth of the car audio or earphones. I stopped using this devices and problem still. So when I did last call the agent said: you should move from IOS to ANDROIDE, we having issues with iPhone. They lost your location frequently. Honestly, I lost my money because I paid the year in full, but I move to KEEP TRUCKING( more expensive) but I am so happy. Now I have a app controlling my job, no when I had BIG ROAD, that I had to checking the app all the timesShow lesskikele2510
Developer Response
Hi kikele2510! We're regretful to hear that you were not a fan of our services and will share your feedback with our team as we work to improve. Thanks for the review.Inferior product, worse customer service!
Log is constantly having issues, unable to determine your location and prevents you from changing status without the location that it cannot find. Will kick you from Off Duty Driving or Yard Move to Driving while you are moving. Customer service is horrible, long wait times and non-native English speaking reps. Their solution to everything is either “log out, uninstall, reinstall and log back in” or “we will send you a new transponder”. In three years, hand had to change transponders four times! Logs have not been working properly for about a month now, their solution once again was “ we will send you a new transponder” that was four or five weeks ago, still nothing. I’m done, moving to another eLog at the end of June. Seriously, don’t waste your time or support this cr@ppy company!Show lessunsatisified 999987
Unsatisfactory
I can’t give less than one star on this rating but I assure you it is definitely less than one star. For almost a week now the connection has been shifty. It’s not updating location , and not allowing me to input location nor is it allowing me to input a description for the stop. The app also switches from my truck to no truck on its own which is a pain in the a, but that’s not even why I would rate them less than a star ( -3 stars to be exact) . I know technology is hit or miss . I would rate them that low because I have followed the instructions and still have not found a remedy and have been trying to call them since Thursday ( today is now Wednesday) and haven’t been able to reach anyone , and in my book a companies customer service is a direct reflection of them and their product.Show lessoshevjo
Been nothing but trouble from the start!
From the very beginning I’ve had trouble with this app. There is some sort of bug that won’t allow you to put notes in ex: stopped for fuel. I’d start typing and before I can complete the sentence it deletes it! I’ve been able to just deal with it up to this point. Now I just went from Hoover, AL to Oklahoma City and the time zone switches from eastern to central in between those locations. I got to my destination with 2 mins of drive time left. Did my 15 min post trip inspection, tried to edit notes for my fuel stops to which it wouldn’t let me. I decided to skip calling them and just un install the app and re download it after my trip when I couldn’t add notes. When I signed back in it tells me that I’m in violation due to driving past my time! It’s saying my off duty time was 22:22 (it was actually 21:22) and therefore put me in violation! Right this second it is 22:09 as I’m finishing my review. Clearly I was not in violation! NOT HAPPY!Show lessK-MacNOLA
Developer Response
Hi K-MacNOLA! We're sorry to hear you're having trouble with the app and want to look into this for you. Please contact us at support@bigroad.com or 1-888-305-8777 ext. 1 for troubleshooting. You can also live chat with us in the bottom right corner of www.bigroad.com. Hoping we can connect.Missing features
So the auto onduty from stopping will eat your 5min where as oth apps will rewind it so you dont lose the 5 min and make it onduty time. So eg. 12 stops in 10 hours without touching the app- you lose an extra hour where other apps will not.
Insert past status or adjust different statuses already done. Other apps like KT or Bit let you grab the edges and move them closer to where you need them then you can even them out by typing the time. BR makes you cover it from the back or just change the status outright. Not intuitive at all.
Need to add an extra app lock screen. Clocks only. Map is distracting and not functional if used on an occasional hotspotted tablet.
Need to have gps locations work regardless of if plugged into power or not. Location will not work if not plugged in.Show lessKboczek
Truck Driver
I like this app even though I dislike eld. An excellent improvement would be to click on a tab or link to go to manual logs. If the tab doesn’t work because there’s a major issue with BigRoad, the use of a link or another app that can be linked to BigRoad so there would be no need to use paper logs. We can have them just collect dust unless there’s a problem with the device(s) used for eld logging. These are the main reasons for not receiving five stars!Show lessSpiderman3K
Big Road Referral.
Our small company has been using Big Road for over 8 years. I’ve never had any problems and DOT has looked at my logs many times, lol. I recommend this program to many truckers over the years and everyone has had positive feed back. I do have one problem with the program. Recently I’ve noticed they have added a additional seconds clock. Why the heck did you do this. NO ONE SAYS ITS 12:38:35. It’s 12:38. If you insist on adding this extra un needed time on the clock at least make it so we can edit it or leave it off. Thanks. Sincerely a devoted Big Road User. Love the program. ThanksShow lessson of a trucker
