Leave a Review FC BigRoad ELD
Not working correctly
Since the update the app has stopped doing auto update of status. So unless you change duty status yourself your in violation. GPS location has also ceased to function. You have to enter location manually to be in compliance.
And 3rd now it will not calculate time to break correctly
If you go on duty then drive 4 hours it should be 4 hours until break
But the app will tell you that you have 8 hours until break. When it goes back to a functioning app like it used to be I’ll give it 5 stars
But now it’s only got a 2Show lessKPetrella
CDN Sleeper berth split???
Will not allow a CDN sleeper split without putting you in violation. I have previously contacted support however they have failed to respond.Dawgcatcher99
Developer Response
Hi Dawgcatcher99! Thanks for the review. Please note, we are currently working on adding all the Canadian HOS rules in preparation for the mandate coming into effect in June of 2021. As for your Support ticket, please send us an email at feedback@bigroad.com with the ticket number so we can follow up with our team. Thank you kindly for your review.Big Road Equipment and Service
I searched high & low before the ELD became mandatory so I could use the AOBRD. Every company had so much BS added into their packages that I did not want. I could care less how much idle time my truck had on a 10 degree night or a hard braking event due to a herd of elk on the highway. I keep up with my trucks, I know where they are and when they load. I understand the needs of the large fleet but that’s not for me. I ran into the Big Road boys a few years ago in Dallas Texas at the truck Show. They were great to work with and gave me 1 year free trial with the electronic version so I could get my feet wet. It was great, all I wanted was the log book although they offered more in-depth versions. Their ELD is simple, it’s easy for a non-tech guy like me and their tech help is great and always available. Big Road is the most simple subscription I found. I didn’t even need to buy hardware, it works on your phone or I-pad. Have an Apple or Samsung, your ready to download, no other equipment necessary except for the computer plug in. Other company’s wanted me to purchase their monitors. Big Road is here to stay, so far after 3 years I rate them a 12 on a 10 scale and the unit subscription cost per day is the cheapest on the market.
Thank you Big Road.Show lessTruckin Cowboys
Developer Response
Hi Truckin Cowboys! Thank you for the awesome feedback and five star review. We're thrilled to know you have been a happy BigRoad user over the last three years and hope you continue to enjoy our system. We'll be sure to share your kind words with our team. Thanks again!Worst trucking app ever
I have to use this per the company I work for. The updates don’t do anything to fix the long term issues of not detecting when your driving and syncing it with your phone so every day I have to go back and review everything because it doesn’t do it like it should, not saving your inspection logs, not logging locations, ever, giving you a warning if you haven’t drove yet while doing a pre trip. It has gotten worse with every update. And there was just another update. Great, Let’s see what else is broken. Why would it matter if my phone is plugged into a charger? No other Bluetooth program asks for this. Oh I just updated it and go back to the screen in the App Store and it wants me to update it again.Show lessjbr2343
Can’t trust this app
I signed out 4 days ago with no violations. I logged back in yesterday, again with no violations. I get to my destination tonight and suddenly every day last week shows a violation. It tells me I drove over 8 hours without my half hour break. It tells me I drove after my 24 hours. None of which are accurate!! All you have to do is look at the graph and entry’s and you know that is incorrect. I arrived to my destination a month ago just under my legal time by 4 minutes. When I parked it and tried to change my duty status to off duty it suddenly said I had 5 minutes of unassigned drive time which then put me in violation. It is unreliable and will someday cost me a ticket even though I’m in compliance!!!!!!!!! 😡
Addendum- don’t waste time calling. They won’t correct the violations they caused. The app sent me off my breaks and rest early. This puts me at risk and they caused me to violate the hours of service even if only by seconds. It makes no sense to me that they would change their way of counting the minutes and applying it retro. It should have just been applied going forward. Their new solution is to wait for one minute after the app clears your break or rest before driving. In other words DONT TRUST THIS APP!Show lessPeacable1
Developer Response
Hi Peacable1! We're sincerely sorry for the understandable frustration. The latest update of our app is now showing previously-unflagged violations for users who may not have completed their full break times down to the second. This is to ensure we adhere to ELD regulations set out by the FMCSA. Please call us at 1-888-305-8777 ext. 1 or send an email to support@bigroad.com so we can pull up your log and assist you in correcting these violations. We hope we can improve your BigRoad experience moving forward, and invite you to send any additional questions or concerns regarding the latest update to us at feedback@bigroad.com. Thank you!Starting to get frustrated
I’ve been using big road for about 5 years now, and up until recently, I’ve been pretty happy. In the recent months, there has been some updates with IOS, and for some reason, it caused my app to crash, multiple times an hour, putting me on duty, then back to driving, thus making my log book look like a preschooler art project, I contacted tech support and explained the issues I was having and was told to try uninstalling the app and download again. I tried that multiple times before I call and was told to try again. I did as instructed and the program still keeps crashing. I’ve called multiple times since and haven’t been able to resolve the issues. I’ve tried contacting my fleet manager multiple times and haven’t been able to speak with anybody, I’ve left voicemails and no response. I’m not really sure what steps to take at this point, but if the problem doesn’t get resolved, I will have no choice but to take my business elsewhere. I’ve been very happy with bigroad and I hope to continue to be a customer if they can get this fixed.Show lessbrandonjperkins
Developer Response
Hi brandonjperkins! Firstly, we'd like to thank you for using BigRoad over the last five years and sincerely apologize for the understandable frustration. We've located your recently opened ticket and have escalated your concern to our management in Support. We'll be reaching out to you shortly to help. We're hopeful we can get you back on the right track with BigRoad and appreciate the patience you've had with us thus far. Please keep an eye out for a call from our team.Stopped tracking IFTA
I’ve been running this app for almost four years and never had a problem until two weeks ago. They came out with an update that turned off background location tracking. That means that if you get a phone call or push the app to the background to use your maps, it will not track your mileage until you put it in the front on your device. I now have two weeks that my IFTA information is nonexistent. If I could give them a negative five stars I would. All I got from customer service was you never should have used our app in the background anyway. Bottom line, use KeepTruckin. They are a little more than twice the price, but BigRoad is twice as useless as an ulcer.Show lesssgtstv
Absolutely useless
Unable to edit log to correct ANY mistakes other than most recent duty status...... please correct this flaw. I can understand not being able to edit the drive line, but to not be able to put yourself on the drive line manually is ridiculous. This app wasn’t working properly and it put me on the on duty line while I was driving and I could not edit it latter to put myself on the drive line and when I tried to manually put myself on drive after I noticed it had stopped working it said can’t edit the drive line..... how absurd! Worst Elog ever! And where is the daily recap? Horrible design!Show lessMoore584
Love(ed) it
They had it about perfect. But the last iso update and BigRoad update don’t seem to work well together. You would think that BigRoad knew about the iso update and would have had the bugs worked out before the launch. My phone keeps dropping the connection to the truck if it goes to sleep or anything else other than the BigRoad app is pulled up. Then it goes to unassigned driving. Or worse it goes on duty not driving but continues to log miles. On the positive side. Very easy to install, very easy to navigate, very user friendly. And when it’s working well it’s the best elog I have used. During my last dot inspection (today) the officer even commented how easy it was to find what he was looking for. Just get these new bugs worked out please.Show lessTruckingDad
I would give this zero stars if I could
From a fleet owner prospective and driver this service and hardware is nothing short of AWEFUL! How in the world am I or my drivers supposed to stay compliant?
- The dash link device never connects on the first try or takes upwards of 25 min. to retrieve data or require multiple tractor restarts to reset device
- Customer service is virtually non-existent. When I go to call, I expect an English speaking representative to answer the phone.
- Regarding team operations, how is it legal or possible for two drivers to be driving the same unit at the same time. We’ve tried having one driver completely log out to prevent this to no avail. This is such a common problem, and one that a safety manager can’t correct without phone calls then being told to bad we can’t fix it either that we are resorting to starting migration to another provider across the entire fleet!
-IFTA tracking is a complete joke and very inaccurate due to the device losing location data constantly
All in all, by the end of the month we will have migrated to either keep trucking or Omnitracs due to big roads total failure to resolve the problems from all ends over a total of a year. Compliance is more important to some of us then a pretty “useless” platformShow lessMsal93
