App allows you to shop but won’t process order
I tried to place my first order over these last few days throughout the day. App would allow me to shop and go through the entire payment process but would keep canceling my orders saying the store was closed when it was open. Items had to be removed from my cart depending on when I was trying to send my order through (failed each time). I got an auto response for tech support. I’m giving it one star just becuase I spent quite a bit of time trying to get it to work and editing my cart to see if I could send an order through.
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Love it but can’t track order
I love Foxtrot but consistently the app does not allow me to track my orders and they also show up late. Pls fix
Foxtrot
I love the store and the bounty of eclectic products and foods. I always get my order promptly and with a smile and it’s always satisfyingly accurate. Also, the packaging looks awesome! Thanks Foxtrot!
My new go to for late night snacks!
I used to use goPuff but now that I’ve been using Foxtrot I don’t think I’m going back to it. Foxtrot’s UI is so clean and easy to use and navigate through and I love Foxtrot’s simplicity with the branding. The deliveries seem much quicker than goPuff and it’s much easier to track the couriers. I think this is the start of a beautiful new romance!
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Slick design, some user experience gaps
Love shopping at foxtrot, but there’s no way to enter promo codes on the app, especially when using apple pay, my preferred method. Hate to see because I’d love to not have to use my browser to take advantage of the deals they offer.
Never on time
This place has good products and would be fantastic if they lived up to the promise of delivery in 60min. Last one took about 2hrs. Bottles of white wine all arrived warm. Support is totally indifferent, used to at least offer a credit - been shopping here for a long time but it’s time to try some other options.
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Used to be great
Foxtrot used to be amazing. Fast delivery and nailed the orders. Last 4-5 orders have been wrong or never shown up. I’ve had to receive refunds and credits. Great time for another local shop to step up their customer service and dominate the market
Solid application for goodies
Love the non alcoholic beer options, the sourdough bread and the ease of use. App makes it clear to find what I’m looking for and provides great time estimates of when it will arrive
Great store with a few minor kinks
We love going in person because the selection is great and all the food tastes amazing. Only bad things for us is that the delivery food is really inconsistent. We often get deliveries with missing items or ingredients.
Missing basic features
What about sign-in with Apple or Google?
Missing ability to not only use Apple Pay but also used credit cards that are saved in phone.
Doesn’t have geolocation. Always says I’m looking at Chicago stores when I’m in a different city.
Missing ability to not only use Apple Pay but also used credit cards that are saved in phone.
Doesn’t have geolocation. Always says I’m looking at Chicago stores when I’m in a different city.
