Leave a Review sweetgreen
Good food garbage app
- SLOWWWW. Oh my god it’s so slow! I spend 75% of my time in this app staring at the 3 loading dots. Any time you click basically anything! This applies to the user interface in general too. I want to click two buttons and have my lunch arrive like I do on DoorDash. Instead buttons are small and in the wrong places and you have to click a million of them.
- the “Kustomer” powered chat support is so bad. It ends chats randomly. Instead of replying to your message inside the same chat window, it will spawn a separate conversation you can’t even see unless you happen to go backwards. The prefilled response option buttons for you to choose from don’t load in the chat window sometimes. So frustrating. Such a waste of time.
- if you have DashPass, SweetPass has zero value proposition compared to just ordering on DoorDash. Side note, the selection options are limited or buggy on DoorDash which makes it so you have to use this app to select multiple dressings for example sometimes. Also, the SweetPass benefit has to be clicked every time to be redeemed.
- having to constantly select “delivery” and my location is a pain and constantly re entering your address is just asking for a typo
- reordering is not 1 click. Things like utensils and delivery instructions don’t save.
- no Apple Pay or PayPal
Really disappointing. It feels like they’re not trying. A huge missed opportunity.Show lessnewcummercucumbur
Doesn’t accurately reflect what’s in stock
I’m not sure who’s at fault for this, but the app CONSTANTLY tells me that my local NYC sweetgreens are out of certain ingredients when they’re actually not. This is especially annoying when I try to order an online-only salad and it claims they’re out of a key ingredient. I know it’s probably not true, and when I show up at the restaurant I can SEE it’s not true, but they still don’t allow me to order the salad in person. Then when I order it through the app, the ingredient they’re “out of” doesn’t even show up on the ticket. I’ve had the reverse problem as well: I had a “reward” in the app for a free can of a specific beverage. When I tried to redeem it in an online order, not only did it not show up on the ticket the store received, they were entirely out of the item. They kindly offered me a different drink instead.
Stop aggressively pushing customers to use the app when it doesn’t even accurately reflect the items in stock at the restaurant!! And stop with the “online exclusive” nonsense!!Show lesskatjayy
Maddeningly Bad App, Good food
This app and the transaction experience is infuriating. Signed up, oops my email is already in use. Reset password, email takes several minutes. Create new password, then use it to log in. None of my info is in the account, except an old credit card. It took upwards of 30s to add any item to my cart. I set an updated default payment method, which was not honored at checkout, so the transaction bounced. Then the restaurant was out of both items I ordered. Then it “forgot” to apply the free delivery promo until I backed out and restarted the transaction.
Fixing many of these things is easy. Add single sign on from Apple/Google etc, support Apple Pay, PayPal, etc. so I don’t have to trust people who can BARELY a salad app with my card info, email, and a password. Overall, not having these features made the transaction take longer than walking down to the restaurant.Show lessfrankthefink