From Great to Shameful
I have been a longtime user of the GameGolf products from the original GameGolf, to GameGolf Live, and most recently GameGolf Pro. With the release of GameGolf Pro and Caddie this product has become shameful and should be a huge embarrassment to the company and its employees. Stated simply this product does not work at all, where in the past it was transparent while playing Golf, and exceptional in analyzing rounds afterwards. I predict if this product is not fixed soon, the company will cease to exist. It saddens me to see such a successful product become so useless. Shot Scope has now become my go to Golf Analysis tool.
Show less
Game Golf Pro is Not Good!!!! NEGATIVE STARS!!!
I paid way too much money for the Pro system to have it NEVER work. The medallion loses the GPS signal consistently and I am having to mess with my phone after ever shot throughout the round to edit shots because the system didn’t register a shot or it registered too many shots.
I emailed customer service and I was told that I needed a replacement medallion and that Michael, the Customer Service rep, was processing the shipment of a replacement medallion.... then both Michael and Customer Service went dark on me... no replacement medallion and no responses to my MANY emails asking for an update.
Also, there is not a customer service phone number to call. You have to set up and appointment for Game Golf to call you... I did this and to no surprise NO ONE CALLED at the specified time.
I don’t regret much, but I do regret buying this Game Golf system!
I’ll update this review should Game Golf actually stand by their product. Until then, learn from my expensive mistake and do yourself a favor by looking elsewhere for a golf tagging system!
I emailed customer service and I was told that I needed a replacement medallion and that Michael, the Customer Service rep, was processing the shipment of a replacement medallion.... then both Michael and Customer Service went dark on me... no replacement medallion and no responses to my MANY emails asking for an update.
Also, there is not a customer service phone number to call. You have to set up and appointment for Game Golf to call you... I did this and to no surprise NO ONE CALLED at the specified time.
I don’t regret much, but I do regret buying this Game Golf system!
I’ll update this review should Game Golf actually stand by their product. Until then, learn from my expensive mistake and do yourself a favor by looking elsewhere for a golf tagging system!
Show less
Bugs are getting worse
Downgrading my review even further. Ever since 3.0 and Pro was released I’ve reported several bugs. This was a fantastic product prior to the release but I’m nearly to the point of giving up.
Tracking with Pro simply non functional as the GPS drops out, device turns off, and shots stop tracking for particular clubs. It has become a huge distraction fixing ever shot by hand.
I’ve reported to support nearly 12 serious bugs that a major impacts, in total only 3 have been resolved in the last 7 updates.
-GPS drops out frequently
-Caddy frequently thinks the hole is at your current location
-Caddy makes terrible club suggestions (4-5 clubs too high)
-Screen shuts off in map view when iPhone X light sensor is blocked when trying to press the back button.
-iWatch app is nearly useless and it updates too slowly or displays the wrong stroke count
-Putts never track correctly, new confirmation dialog is obnoxious
-Holes will report incorrect scores and stats like 900yd drives in your stats even when shots display correctly.
-Review round is buggy and confusing
-All sorts of crazy shot location display bug like double tracking all shots
Tracking with Pro simply non functional as the GPS drops out, device turns off, and shots stop tracking for particular clubs. It has become a huge distraction fixing ever shot by hand.
I’ve reported to support nearly 12 serious bugs that a major impacts, in total only 3 have been resolved in the last 7 updates.
-GPS drops out frequently
-Caddy frequently thinks the hole is at your current location
-Caddy makes terrible club suggestions (4-5 clubs too high)
-Screen shuts off in map view when iPhone X light sensor is blocked when trying to press the back button.
-iWatch app is nearly useless and it updates too slowly or displays the wrong stroke count
-Putts never track correctly, new confirmation dialog is obnoxious
-Holes will report incorrect scores and stats like 900yd drives in your stats even when shots display correctly.
-Review round is buggy and confusing
-All sorts of crazy shot location display bug like double tracking all shots
Show less
Not working since pro version
It was great until they released the pro version of the hardware and updated the app, hasn’t worked properly for over 8 weeks, plagued with bugs which causes freezes and crashing back out of the app. Also still no stableford scoring within the app, would recommend hole 19 instead to get your yardage’s and for scoring. Really disappointing customer support who think it is perfectly fine to not work for long periods of time. I wouldn’t waste your money on something that works sometimes. Was great for the first 9 months think there do it on purpose to try and get you to buy the new version
Show less
Response from developer
Thank you for your feedback and sorry to hear about your experience in the past. We are just reaching out to see if you are still have issues. Please email support@gamegolf.com and our team will help you out.
App is broken
This app does not work anymore. The last 5 rounds I have had constant drop outs, resets of the app and lack of GPS lock in app no matter where I’m playing. I have no faith in this product anymore. In addition to this, the Smart Caddie feature, which is paid for, does not work well and causes numerous UI problems during each round. These consist of buggy scrolling through holes, inability to tag extra shots, and incorrect placement of information on screen (half the info bar is cut off on some courses). Please fix this app. The current state of this app is unusable.
Show less
PRO Don’t bother
After owning all three versions, it has become more apparent that Game Golf are really only interested in your money. After upgrading to the PRO, I found out I have to upgrade my phone, after getting the latest phone and finding out the App does not work with it and was told it will be resolved at some point. Also having several putters all of which are counter balanced the only way to make PRO work and record putts is to edit the round after, or as I was told cut the screw off the tag and tape it to the putter, unlike the other two versions you are not given spare tags.
As others have said GG should spend more time listening to what the consumer wants, you just need to look at the forum, than keep bringing out new equipment that is not as good as the previous version, I would go back to the live but unfortunately that does not work with the latest Mac software, I hope they can sleep well knowing the have my money.
As others have said GG should spend more time listening to what the consumer wants, you just need to look at the forum, than keep bringing out new equipment that is not as good as the previous version, I would go back to the live but unfortunately that does not work with the latest Mac software, I hope they can sleep well knowing the have my money.
Show less
Response from developer
Thank you for your feedback and sorry to hear about this experience. Please email support@gamegolf.com and they will look after your issues. GAME GOLF Team
Has soooooo much potential
Love the simple Apple Watch view! But the glitches are becoming bothersome and tedious, I shouldn’t have to review and change and or add multiple strokes per game. My course uses 4 different tees I play the white, the app only lists multiple tee locations but they are all the same two locations ladies or tips! Also and this is the biggest! I have yet to complete a full round of 18 while using the watch, battery is drained by the 13th every time I play. Watch is less than a year old so it’s not due to bad battery just the app open and sucking up the juice! A few fixes please!
Show less
Not too bad
Not a bad app, love the way it works and it’s great to be able to track all my stats. The only reason I haven’t given it 5 out of 5 is cause it crashes ALOT on my iPhone 8 Plus. Not really sure why. It also like the change my score when I try to finish a round? Or add extra shots in that I’ve not tagged or played, not sure why.
If you could get back to me in this that would be great!?
If you could get back to me in this that would be great!?
Show less
To expensive for a product that crah all time
I don’t know why companies whant to lunch a product when is not completed tested. I just got my new Pro version, super expensive compare with older version, software crash all the time, don’t allow to make upgrade or it take for ever, some of the tag don’t pair at all, I just pair only 6 tags. I remove the software and start over and still have the same problem. The medallion looks like a crhistmas tree (all color ligthing) the software said is pair and connected and still all lights on and blinking. If some day I will able to make this thing work maybe I will change the the rating that I just give. Real poor instruction and no forum at all for make any question, no phone number, everything has to be solve by email.
Show less
This app keeps crashing
This app keeps crashing and it’s frustrating. The caddie function is a good idea but doesn’t work. You can’t put a handicap in for scoring purposes, and you can’t select different game types like Stableford.
I wouldn’t recommend this at all.
I wouldn’t recommend this at all.
Response from developer
Thank you for your feedback and sorry to hear about this experience. Please email support@gamegolf.com and they will look after your issues. We have had some issues since you posted last so please update the app and let us know if this is an improved experience. GAME GOLF Team
