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XL App is a joke
It’s good that it has a feature to buy roaming package from the app. It makes the whole process easier. However, when you buy roaming package the authentication takes a long time or the page doesn’t refresh.
I’ve also encountered at least twice in which it sent a message saying the package has been activated but turned out I was charged with normal roaming fees, and not packaged fees. Another time, their system glitched and charged roaming package twice but would not rectify the auto payment. They refused to credit the overpayment from my side!
I’ve also encountered a time when I was already overseas and had to extend my stay, in which then I could not buy the roaming package. They said they encountered an error and it was not fixed throughout my overseas stay. Hence I had to go around without network connection and only relied on wifi when it was available.
The billing feature doesn’t give detailed invoice items. Absolutely useless!!
The help chat menu is limited and difficult to get through an actual person. You’re stuck with a bot that doesn’t address your specific needs.
XL has gone from worst to horrifyingly UNBEARABLE. I’ve been a customer since the 90’s and the only reason I’m stuck with xl is because of govt regulation that doesn’t allow me to move my number to other network. Absolutely s*^€k! What are the BODs doing? Sitting around talking and no actions?!?!?!!! As a customer, I despise the idea my money is used to pay for the BOD remunerations when I receive little benefits being a customer.Show lesspuffwuzz
Absolutely terrible
The only good thing about the app is to be able to purchase roaming packages. The app doesn’t tell you when exactly those packages will expire and there are no reminders.
You can’t see the details of your billing in the app, only the amount you’ve paid.
It is quite often that even after I purchase a roaming package, because of whatever glitch I still get normal roaming charges which are over the moon!
I’m sure today’s college kids are able to create much better UI/UX than whomever is the PIC for this product.Show lessAdd new package glitch
I’m using a Esim and recently since the last update I cannot add a new package. When I press “add new package” the app crashes.PICO LICO
apps not functioning
just did an update and now i cant logon to the system and do anythingbianabila
Something is missing
MyXL can’t show prioritas data quota and can’t purchase priopass via myXLYap33
XL does not allow users to downgrade their packet to a lower data usage rate
XL does not allow users to downgrade their packet to a lower data usage ratePak Milli
DOESN’T CARE ABOUT CUSTOMER SERVICE
Pls stay away , they only want your money without actually giving the service you need. 😡😡 stupid maya live chatjaxelio
the worst in the country. unfortunately only XL had tower to reach my area. sadly...
the worst in the country. always automatically eat up your balance money although you still have the package. unfortunately only XL had tower to reach my area. sadly...Booboooboooboooo
App crash!!!!
App crash. Can’t login.deksegara
Can’t sign in
The app is broken when i try to sign in with my home wifi its stuck and then the app closed by it self now how i can purchase data with my phone ? really disappointed.DennBagoes
