Title: Mixed Experience with Credit Union’s Banking App and Website
As a new customer with this Credit Union, my overall experience has been positive, especially with the seamless porting of my direct deposit information. However, two main concerns have overshadowed an otherwise great experience: the functionality of the website and mobile app.
Firstly, navigating the website on various platforms—be it mobile, tablet, or desktop—has been frustrating due to frequent crashes. Despite successful initial logins, the website consistently crashes, sometimes within days, hours, or even minutes of use. This inconsistency severely hampers the usability and reliability of the online banking experience.
Secondly, turning to the mobile app as an alternative has proven equally disappointing. The app’s performance renders it essentially unusable, failing to provide the convenience and functionality expected from modern banking applications.
In conclusion, while the Credit Union excels in certain aspects of customer service and account management, the issues with both the website and mobile app significantly detract from the overall banking experience. Addressing these technical shortcomings is crucial for ensuring a seamless and reliable digital banking experience for customers.
Firstly, navigating the website on various platforms—be it mobile, tablet, or desktop—has been frustrating due to frequent crashes. Despite successful initial logins, the website consistently crashes, sometimes within days, hours, or even minutes of use. This inconsistency severely hampers the usability and reliability of the online banking experience.
Secondly, turning to the mobile app as an alternative has proven equally disappointing. The app’s performance renders it essentially unusable, failing to provide the convenience and functionality expected from modern banking applications.
In conclusion, while the Credit Union excels in certain aspects of customer service and account management, the issues with both the website and mobile app significantly detract from the overall banking experience. Addressing these technical shortcomings is crucial for ensuring a seamless and reliable digital banking experience for customers.
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Unsatisfied
I'm totally unhappy with AFCU as a whole. Their loan process isn't professional, one Customer Service Agent will tell you you're approval and you call back and they tell you you're not. Only to find out you're not approve and no one wants to give you an answer, just that you'll receive a letter in the mail. Calling to finally get an answer or even a call back also was a waste of time. I've been banking with AFCU for over twenty years and as soon as I can get my personal loan paid off, I'm closing my account. I'm not bitter, but Navy Federal Credit Union (NFCU) is a much better and more personal banking institution.
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Good App.
The app does what I would expect it to do. I do enjoy the biometric and face recognition feature, makes it much easier to log in quick to check for payments and withdrawals. Thank you Andrews FCU for making it possible for over 20 years now.
Well Organized
This app serves my every need. As a handicap individual is an invaluable banking tool. It well organized to show what I select during every search. It keeps me up on every transaction and all summaries. Extremely impressed with the details associated with online banking. As per customer service, it’s unequaled. Well trained and polite associates. Highly recommend this app to all AFCU associates. Well done!
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It’s okay
I hate the fact the app has “maintenance” almost every day and When that happens and I spend money my balance stays same so I’m trying to do the math in my head because it’s not showing up on my app and then I sometimes over draft and I won’t know until the next day , another thing is how everything set up i dont know if that’s just me but compared to navy federal it’s very different but over great banking institution and okay customer service
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Really intelligent banking application
It appears that for every update made this application gets better. It may take some time to adjust but once you figure out the new stuff I find it awesome. Have yet to run into any major problems on the app so KUDOS TO ANDREWS. So not like other banking applications I’ve used so I appreciate the easiness of the application. Thanks
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REVIEWS??
Very good app! I have banked with several different banks and credit unions but, none of their apps that I have used have matched
This one. Though there maybe one, I don’t know about it. I’m not saying that AFCU is perfect by no means but, I do and have trusted them for over twenty years. Thank you to all on the team that make it work .
This one. Though there maybe one, I don’t know about it. I’m not saying that AFCU is perfect by no means but, I do and have trusted them for over twenty years. Thank you to all on the team that make it work .
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Pretty cool
I just signed up for retinal scan, Andrews is always at the forefront of the technology wave. I don’t get the same level of service with my other bank, that’s for sure. Andrew online banking app is world class. I have been banking with them for over 30 years and they never disappoint.
Thank you ANDREWS FCU🇺🇸🫡
I’ve been with Andrews FCU for over 20 years! I’m a proud member who’s always had great confidence in my credit union. The customer service by phone or in person has always been excellent. The financial services has always taken great care of my needs. Thank you Andrews FCU for being a great financial institution!🫡🇺🇸
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Real Time
The App is convenient for to make my visa payment, but it’s strange how the money shows as being deducted from the checking account in real time but it takes almost 24 hrs for that payment to show on the visa. Also, it took several days for the next payment due to show April after the payment date for March had past. This online banking platform needs to come out of the Stone Age and into the future.
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