Real Time
The App is convenient for to make my visa payment, but it’s strange how the money shows as being deducted from the checking account in real time but it takes almost 24 hrs for that payment to show on the visa. Also, it took several days for the next payment due to show April after the payment date for March had past. This online banking platform needs to come out of the Stone Age and into the future.
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User friendly
Easy to navigate using mobile banking features. I can complete my financial matters anytime and anywhere in just a couple minutes. Will definitely recommend to my friends and family.
Paying my mortgage
There is should be a drop down to allow me to put a date to pay my mortgage….unfortunately it only allows me a 7 day window. Example: on Dec 20th I can’t come into the app to set my Jan payment for Jan 1st. The app does not allow me to do this, so I have to remember to come back later in Dec to pay January’s mortgage payment. Please put in a drop down to allow me to set the date ahead of time, instead of just the 7 day window.
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Really intelligent banking application
It appears that for every update made this application gets better. It may take some time to adjust but once you figure out the new stuff I find it awesome. Have yet to run into any major problems on the app so KUDOS TO ANDREWS. So not like other banking applications I’ve used so I appreciate the easiness of the application. Thanks
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Great way to keep your financial information
Love the ease of using the app to get updated information. Great for transferring money too. I’m glad they now use facial Recognition so I don’t have to enter my information every time.
Superb App and Customer Servuce
I have been with your branch for decades. The app is an outstanding addition to your line of great customer service. The fact that it allows me to use biometrics to authenticate via my iPhone is simply marvelous.
Top
Thanks. The AFCU team has made life overseas and banking possible.
The Euro Bill paying through the app is perfect. And the fact that I can now deposit the very seldom check thru the app is also awesome.
My phone is configured for German though on the USA iCloud. However the IT worked with me to solve several problems.
Customer Service is also Top. 9.5/10.
Thanks for the fraud alert and the ability to use APPLE WALLET.
ALL the Best.
Jessie
The Euro Bill paying through the app is perfect. And the fact that I can now deposit the very seldom check thru the app is also awesome.
My phone is configured for German though on the USA iCloud. However the IT worked with me to solve several problems.
Customer Service is also Top. 9.5/10.
Thanks for the fraud alert and the ability to use APPLE WALLET.
ALL the Best.
Jessie
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User friendly
Easy to navigate using mobile banking features. I can complete my financial matters anytime and anywhere in just a couple minutes. Will definitely recommend to my friends and family.
Dated and Dim Witted
Forget the app, avoid this institution at all costs. The app and the website is not intuitive or well designed. It is dated and designed by people that must never actually use it.
Unfortunately AFCU bought my mortgage and have proceeded to trip over their own shoelaces at every step of the way. Starting from day 1 when they charged me a $15 wire fee to wire money IN to my account to pay them. Their website has failed to process my payment twice in the 18 months I’ve been a hostage, I mean customer. I am using my Andrew’s account and somehow their antique system still botches the payment. For the cherry on top, they charge me a late fee when it happens. I was able to get them to credit the fee but even that took 2 months and in the meantime they mail you nasty letters telling you you’re late. They did finally reverse one of the fees but somehow this math was too complicated and resulted in my payment being applied as principal only and not counting as my normal monthly payment. So guess what, yep another late fee. Please God, let me off this ride.
My personal favorite is when you call them they make you go through the entire phone selection tree, put you on hold for about 5 min, then tell you their closed and the call disconnects.
It’s a full on county fair goat-roping with these clowns. I can’t wait for interest rates to go down so I can refi and ditch Andrews.
Unfortunately AFCU bought my mortgage and have proceeded to trip over their own shoelaces at every step of the way. Starting from day 1 when they charged me a $15 wire fee to wire money IN to my account to pay them. Their website has failed to process my payment twice in the 18 months I’ve been a hostage, I mean customer. I am using my Andrew’s account and somehow their antique system still botches the payment. For the cherry on top, they charge me a late fee when it happens. I was able to get them to credit the fee but even that took 2 months and in the meantime they mail you nasty letters telling you you’re late. They did finally reverse one of the fees but somehow this math was too complicated and resulted in my payment being applied as principal only and not counting as my normal monthly payment. So guess what, yep another late fee. Please God, let me off this ride.
My personal favorite is when you call them they make you go through the entire phone selection tree, put you on hold for about 5 min, then tell you their closed and the call disconnects.
It’s a full on county fair goat-roping with these clowns. I can’t wait for interest rates to go down so I can refi and ditch Andrews.
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Great Customer Service!!! And great app!
I have setup my app for one of the best banks I have ever used. Natalie Johnson at the Alabama Ave location had been wonderful with all my referrals, as well as myself!! She and her team are rock star 🌟!!
