Leave a Review Zoho Desk
Love Zoho
I own a number of businesses and just migrated to Zoho desk to make things easier and more affordable. Not a problem nearly two weeks in almost and cheaper than the competition and offers just a tad more. I also love that there is a chat function, knowledge base, and I can easily communicate with my remote people from their desks.
Zoho has made the migration to fully remote really easy so thanks.Show lessTrueCrownstore
Good to use when on the road, but notifications stopped working
This is a great app to use when I am not working in my usual office setup, but notifications stopped going through months ago.
I was able to get notifications when a customer responded or a new ticket came in, but not they just don’t show up at all. Very frustrating.MACandCHEESE48
Developer Response
Sorry to hear that you are facing issues with notifications coming through. Please do send over the email address of the account to desk@zohomobile.com and we will have this looked into and addressed for you. We look forward to hearing from you.Decent ticketing program
Too many things basic features behind a Paywall that requires an enterprise edition for half the features I’d never useellusionx112
Developer Response
@ellusionx112, sorry to hear that you are facing issues with the widget. We would like to get an understanding into the scenario and have this addressed for you. Please do elaborate and send over an email to desk@zohomobile.com along with your contact info and we will get right back to you. We look forward to hearing from you.Easy to use
Love that the application is easy to use and that I still have access to many of the tagging features of the web browser. My only complaint is that ticket links don’t auto open the app. Still a great app.awilkins23
No push notifications for IPhones
At some point along the way, push notifications for iPhones stoped working. I attempted to work with support on this and did not get very far with it. We’re at about nearly a year later and here I am hoping that a latest zoho desk update would fix this issue.Ferher1
Developer Response
@Ferher1, sorry to hear that you are facing issues with notifications coming through. Please do send over the email address of the account to desk@zohomobile.com and we will have this looked into and addressed for you. We look forward to hearing from you.PLEASE allow notification sound changes in app
ios17 default notification is the softest most quiet option. Please allow notification sound changes so it can be changed to a louder sound. We need to be able to hear ticket notifications 🤓Schpadoinkle666
Developer Response
@Schpadoinkle666, thank you for sharing your feedback. We sure will look into your requirement and looking into the feasibility of covering this within the app. Please do send over your contact info to desk@zohomobile.com and we will keep you posted as and when we have any news for you on this front. We look forward to hearing from you.Widget are not working properly
The iOS widgets do not show the correct information or any info at all. When using the “Ticket Stats” widget that displays “open, on hold, overdue and unassigned” on both iOS 16 and iOS 17, none of the tickets are displayed. They all display 0 even though I have open tickets, unassigned tickets, closed and so forth. The same goes for the smaller ticket stats widget as well. I have even tried to uninstall and delete the app and reinstall. Does the same thing. It does not show or match up to what is on the web version.Show lessDeveloper Response
@ellusionx112, sorry to hear that you are facing issues with the widget. We would like to get an understanding into the scenario and have this addressed for you. Please do elaborate and send over an email to desk@zohomobile.com along with your contact info and we will get right back to you. We look forward to hearing from you.No push notifications
The push notification toggle button does not allow me to set it to the on position. This means I have to constantly visit the app to check on new tickets. If this can be remedied please let me know.Notheast Consulting
Developer Response
@Notheast Consulting, sorry to hear that you are facing issues with the notifications settings. Please do send over an email with your contact info to desk@zohomobile.com and we will have this looked into and get right back to you. We look forward to hearing from you.Nice tool
I provide support to a community of retired folks … I also am a resident. We help each other and use Zoho to track what we do.
I would like it a lot if the knowledge base was also available but I have to open a browser to get the knowledge base.Cerridwyn10
Developer Response
@Cerridwyn10, thank you for sharing your feedback. Please do elaborate your requirement and send over an email to desk@zohomobile.com and we will have this looked into and get back to you. We look forward to hearing from you.Great App. Great price.
Replaced our open source system with this. We are very happy so far with the paid version.Brickchards
