Leave a Review Zoho Desk
Knowledge base?
It’s a shame this can’t be viewed, articles added and edited from the app.code-kill
Developer Response
@code kill, thank you for sharing your feedback. We do have plans to bring in support for Knowledge Base within the app in due course of time. Do send over your contact info to desk@zohomobile.com and we will keep you informed as and when we have it rolled out. We look forward to hearing from you.Moved from Zendesk to Zoho One.
Great platform. Wish they had better phone support which is no non existent.gamburd
Developer Response
@gamburd, thank you for sharing your feedback. We appreciate it much. Please do send over an email to desk@zohomobile.com if you need any assistance over the phone stating that you need one and we will get right back to you.Great
Perfectly made appidaaay
Amazing!!!!!
This is easy to use and has changed the way we do business. Thank you!!Brent 1220
Not accessible
This app has so much potential. However, all of the controls that are required to manage tickets are on labeled/in accessible. As a Tier II support person who happens to be visually impaired, I am unable to use this app and must rely on the desktop/web browser experience for now.Burn: Cycle
Developer Response
Thank you for taking the time to share your feedback. We completely understand your feedback. Bringing in support for accessibility to assistive support is in our roadmap and we will have this covered within the app over time. Thank you for your understanding. Do send over your feedback/suggestions to desk@zohomobile.com and we will get right back to you.Need Tasks Tab
I need to be able to create and manage tasks without ticket. My company uses Desk for all its project communications and task management and I need a tab like “Activities” on the desktop version where I can manage my tasks independent of any ticket. As soon as this feature comes out this gets a 5 star because everything else in this app is wonderful!Show lessblaiser49
Developer Response
@blaiser49, thank you for taking the time to write to us and for sharing your feedback. Bringing in support for the activities module within the app is in our list of todos and we will have this covered over time. Do send over the email address of the account to desk@zohomobile.com and we will keep you posted as and when this is covered. We look forward to hearing from you.Refresh & Notification Sound
Two Questions...
Is there a way to have the ticket screen auto refresh?
Is there a way to enable sounds on new ticket notifications?88DV
Great APP
Having to use the app day in and day out. I could only say great workAzolve
Horrible customer service.
I called customer Service with a problem. They were completely unable to help me.><|^<~€<~€>~*%~€%
Works and allows high productivity
We switched to Zoho Desk after having used Kayako Classic and evaluating Jira Service Desk. We couldn’t have made a better choice. Compared to Kayako classic app, Zoho desk is light years ahead. Compared to Jira service desk (Jira app), well, it’s a tight competición since we’ve used Jira for a while and Jira mobile app is really good. Nevertheless we are taking a lot of advantage of Zoho desk and the mobile app is actually useful in managing replies.Show lessdavibertolini
