Leave a Review Zoho Desk
It’s come a long way...and is almost there.
The Zoho development team has brought nearly all of the most needed features to the mobile app, and it is truly an effective way to manage tickets in the field at this point...with one painful exception—the timer does not work at all. If the screen is locked, or if you switch apps, it either pauses (which depending on how long you’re away from it can result in MASSIVELY inaccurate time records) or just loses track of the running timer altogether. I realize this is largely due to how aggressively iOS kills background tasks, but this is something the devs should work around, as iOS will never change its behavior on this front. Please just use time stamps to mark the timer start and calculate elapsed time from that rather than attempt to run a clock that is destined to fail. Fix this and I’ll give it five stars happily. Thanks to the devs for their ongoing efforts!Show lessStvDvs
Developer Response
@StvDvs, thank you for sharing your feedback and also contacting us via email. We will contact you and will work with you to have this sorted.Trial
Both the app and computer program is what I have been searching for years.Screen Junky
Error while fetching portals
Newest update won’t allow app to open.
Getting “error while fetching portals” can not sign in.J at Mci
Ok, But Not Complete!
For any app you should be able to do everything you can do with the desktop version. Can’t do approvals on ZOHO Desk mobile app.
Menus in all ZOHO One Apps are typically not the same. This is no exception. ZOHO programmers must program in a bubble without regard for any consistency access all ZOHO One apps.Show lessVISIO UN APP
Developer Response
@Viso Un App, thank you for taking the time to share your feedback. We do understand your concern. Bringing in support for Approvals is in our pipeline and we will have this covered within the app soon. Do send over your contact info to desk@zohomobile.com and we will keep you informed as and when we have this covered. With regard to the consistency, thank you for sharing your thoughts. We will definitely have this revisited. Do continue using the apps and share your feedback. We appreciate it much.Knowledge Base Access Required
Please could you in your next update provide us with Knowledge Base (KB) access for notes and updating articles on the fly.FreeSmokeFam
Developer Response
@FreeSmokeFam, we will look into providing support for the KB module as such within the app as on the desktop site. For now, you will be able to access the articles in the details view of the ticket by selecting the more option and also when you reply to a ticket on selecting the ellipsis icon (3 dots). If you have any questions or need any assistance, please do send over an email to desk@zohomobile.com and we will get right back to you.IT Technician
Thank you guys and gals. Having moved from SpiceWorks (another great Helpdesk) I have found another in Zoho Desk.Shuggy423
Great App & Great Platform
I’ve tried a few other ticketing platforms and really like this one. Works well for me and my business.Wendy0493
Works well
Constantly being updated to resolve bugs and enhanced with functionality to mimic the desktop variant, good tool for on the go worktsack99
App doesn’t work if the Desk instance is hosted in China
One of our Desk instances is hosted in China and this app, unfortunately, won’t let me log into that portal. It’s a bummer. I was hoping I could run my China business the same way I could run my other businesses outside of China. 😔Defiant254
Not as bad as some...
Hello, I am writing this review for the people who have not yet made a decision about weather to use Zoho Desk. In my opinion, as a user of many applications of this sort, I have found this app really good and useful. It is not the easiest to use or initial setup, but I wanna point out that it is not nearly as difficult as other app’s I have found. The user interface is very bulky and does take a bit of time to get used to. Once I was in the app and past the initial learning curve, I was easily able to move around the app and locate my data quickly.
I have this system setup for a company that operates in the telecommunications industry. We develop our maintenance reports and installation orders through this system. I have found the Zoho Desk app works well for this scenario. I like the notification abilities and the options for ticket disposition. I would like to have a little bit more options for classifying tickets as they arrive. That could be possible, I might have to adjust the settings a little bit more. For the time being, I am satisfied with this app and it’s operations.Show lessBig bagel
Developer Response
@Big Bagel, thank you for the elaborate and honest feedback. We appreciate it. Do let us know what you would like to see in the app to take your experience with the app a notch higher. It would be great if you could share your insights for us to take note of. You can send over the info to desk@zohomobile.com and we will get right back to you. We look forward to hearing from you.
