Leave a Review Zoho Desk
Great Helpdesk App
I find Zoho desk very helpful for my business. I don’t use the app in isolation, I use it to complement the windows browser version. So a lot of the time I use it in Chrome, but when I am away from my desk I can still be notified of updates and reply to tickets.
The best feature is that email issues that come direct to me can be emailed direct to the Helpdesk with detects who the original was from and creates a new ticket for me. Brilliant.Show lessjohnprogers
+++++
👌🏼bchr02
This app is HORRIBLE
Not only does the app lack features from what a support person would need to access this from their phone, what it does do DOESNT WORK. I am tired of typing up emails and then getting an error message that the message can’t send for NO reason. Your app is trash.MichaelValentino
Love this app
Great program for our customer service team!Blayne27
No KB
If you’re looking to see your company KB, this app is worthless.LiveJazzLives
Fixed.
Zoho fixed a bug that was reported very quick. Great developers.Mosshillfarm
App constantly crashes
Pretty useless - spend time typing out a reply to a ticket only to have it crash 3 times in a row. Super frustrating and makes the app useless.Isthisnicknametaken16
Developer Response
@Isthisnicknametaken16, sorry that you are facing issues with the app crashing. We've identified an issue with regard to the scenario that you've reported and will have this fixed soon. We will keep you informed as and when it is rolled out. In case you have any questions, please do send over an email to desk@zohomobile.com and we will get right back to you.Zoho desk changes the send from email automatically to another address
The fact that zoho changes the email address to some default email every time I respond create massive disorder. Double the tickets.
This happens only in the mobile app, not on the frack too.
Impossible to usegeniadu
Developer Response
@Geniadu, sorry that you are facing issues with the app. We would like to get an understanding into the issue that you are facing. It would be great if you could please elaborate and send over the email address of the account as well to desk@zohomobile.com and we will get right back to you. We look forward to hearing from you.‘Reply’to ticket function not working
New update has error messages when replying to ticketsTG123321
Developer Response
@TG123321, sorry that you are facing issues when replying to tickets. Please do elaborate and let us know the issues that you are facing by sending over an email to desk@zohomobile.com and we will get right back to you. We look forward to hearing from you.Can’t leave feedback and contact not syncing
cannot leaveNick Help
