Worst customer service
It’s weird not to notify customers if we want to continue subscription or not and just automatically charge. I remember opting to be sent notice before billing. It’s really unfair because I’m not using it. I and already paid so much for surveymonkey audience. And did not want to continue using it anymore. Perhaps to you 35£ is small but for student like me it matters a lot. I guess that’s expected for companies like you to have this kind of customer service. The only response I get is it’s your policy.
By that I mean no customer service at all and you don’t care about your customers. I chose you despite being double the price of others available because of your advertisement in social media appearing to be someone who cares about customers however I’m really disappointed.
I permanently deleted my account and in the future I will definitely recommend not to use your platform to my future colleagues boss company and schoolmates .
Thank you no thank you.
By that I mean no customer service at all and you don’t care about your customers. I chose you despite being double the price of others available because of your advertisement in social media appearing to be someone who cares about customers however I’m really disappointed.
I permanently deleted my account and in the future I will definitely recommend not to use your platform to my future colleagues boss company and schoolmates .
Thank you no thank you.
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Great app
This app can help you determine we’re your strengths and weaknesses. I recommend it to anyone that really wants to know how your processes are have an effect on your business.
Decent, but could be better
Overall it’s a pretty good app for setting up simple surveys. I downloaded it to set up contest in a game called, Airmen. My intention was for players to vote in the survey for which ships they like & the winner would receive a reward. Unfortunately I had to make multiple separate surveys because I was limited to about 10 items per survey in order to avoid the ridiculous $35 per month subscription. Another problem that I had is being unable to attach multiple choice questions to images & images therefore counting as separate items. If the subscription was lowered to about $2-5 per month & this app had the functionality of the pc version then I would definitely rate it 5 stars. Thank you for reading.
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Functionality for a kindergartner
Seriously? There is no overall dashboard for a set of surveys! Lots of big pie charts, but no real analysis. What about adding at least some of the website functionality? Apology: I feel like I’m in the 1980’s playing Atari. Analytical software like SurveyMonkey needs to treat its customers with respect and give them grown-up tools.
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What a joke
This funny app doesn’t have login for LinkedIn users
Full of potential
For those who love to comb through data sets and for the more advanced user who can make their own surveys and datasets, this app looks to be a wonderful resource of all kinds of info. Can’t wait to delve deeper into the app and really figure it out to its fullest potential
Auto Payments
Functionality is fine and there are a lot of good features, but I hate that SM, like so many other sleazy companies, automatically sets up payment plans when all you want is to purchase a set plan for a few months.
Ordered a 3 month plan for $105 so I could do a thesis, finished the thesis, and at the end of the three month period that billed me for another 3 months.
Thanks. Deleting the app and not using SM again.
Ordered a 3 month plan for $105 so I could do a thesis, finished the thesis, and at the end of the three month period that billed me for another 3 months.
Thanks. Deleting the app and not using SM again.
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a freaking joke
this app is such a joke. if you answer the way the company wants you to, they kick you off of the survey and give you 3pts for "trying". It's a complete waste of time, and I've already wasted an hour trying to complete a few surveys before work. A total scam; they only want certain answers, and that's not how research surveys work. Good luck with your watered down answers.
- annoyed college student
- annoyed college student
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Hmmm
Survey Monkey is cool but also a little strange.......
I like searching for survey apps to make surveys.
I like searching for survey apps to make surveys.
Not usable
My company sends out survey monkeys often for us to complete while we are with clients and no matter how I search I can not find where I can complete survey monkeys from links provided to me by the creators via email. Very frustrating. So far I see I can only create my own surveys and/or do charitable surveys which is no help to me at all. Why I can’t just input the survey links sent to me is very frustrating.
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