Leave a Review McAfee Security
Thank you for being loyal security??
I don’t know where to start that McAfee says on my laptop your subscription is expired on 2/4/24 but I am active user. I didn’t use my computer for a while then when I looked at today I am shocked. I can’t believe they didn’t protect or secure my laptop. I have this app on my phone as well and it says you are active user. I am charged when renewal time I think a month before renewal. I cancel auto payment for McAfee before renewal but they don’t care they changed me. I have personal reasons for that. They charged me on 1/5/24 auto renewal. I have receipt. Anyway I kept the app because i don’t want to go for refund process. I got an email from McAfee” your McAfee subscription renewal Thank you for being a loyal customer. You see? Dear McAfee team I am active user did you understand it’s the same account. I don’t know why I have this security anyway because on my phone McAfee says we found 14 breaches for identity monitoring and 11 personal info involved. This is very scary. I am a customer for more than four years. Since then my data and personal info exposed frequently. I am Very very sad.. and disappointed.Show lessuhhgrryijhfe
Developer Response
Thanks for reaching out to us. If the subscription is not active on your laptop, kindly follow the steps in this article, https://mcafee.com/support/?page=shell&shell=article-view&articleId=TS101424. You can check and address the identity breaches by logging in to your McAfee account at https://protection.mcafee.com. If you need help, our support team is available at https://mcafee.com/support/contact.New update isn’t working properly
I’ve used this app for years with no issues. With the most recent update, I keep getting a notification that I need to setup my identity monitoring. I’ve done this several times and it does this several times a day. Please fix this issue. I only have this problem on my iPhone. It works fine on my iPad. I’m running the most recent iOS update that was released in the past week. It’s really annoying, especially since I’m paying for a yearly subscription to have protection on all of my devices. Updated review. The most recent updates have made this app even worse. Every time I close the app, it logs me out. I am forced to log back in every time I open it. I also have issues with opening the app to a blank white screen. Sometimes I have to open it multiple times before it will open correctly. Please fix this app. I have been a long time McAffee user but if these issues are not fixed, I will have no choice but to cancel my subscription and find a reliable alternative.Show lessDmsumner
Developer Response
We are sorry for any inconvenience, Mandy. We recommend reporting this issue to our tech support team. Our agents will be able to collect any logs necessary to investigate. You can find the regional contact info at https://mcafee.com/support/contact. Thanks!McCaffe ap
The McCaffe app is fine but I really don’t like being forced into a re-occurring charge situation. Had the account for 3 or 4 years and then out of the blue 5 minutes before Superbowl kickoff on a Sunday evening I get a message on my phone saying the bank is refusing a suspicious charge. I looked up my Visa and no charges that matched? I looked in my email and yes had a smaller amount I was notified as coming. Then as the kickoff starts game I get a phone call with a horrible connection and a foreign female voice asking if I approved the charge? At around same time my search for McCaffe scams and endless accounts are displayed. So what did I do? I simply deleted everything about this mess. Went to grocery store this morning and found my bank had closed my credit card account. Now this is my primary account for paying bills and have unknown number of re-occurring accounts. They both pointed finger at others for causing this mess. But I am done with re-occurring accounts, if it would have been fraud, I would be forced to endure endless hours getting accounts switched over. And they say we need to get better jobs to get ahead. They need to stop these re-occurring charges that lead to endless wasted hours on their customers that add -0- value.Show lessAsIfKane
Developer Response
Hello, Bob. Your subscription automatically renews if it is enrolled in the auto-renewal service. You can read more about our auto-renewal program and how to disable it in this article, https://mcafee.com/support/?page=shell&shell=article-view&articleId=TS102149. If you have further concerns, our support team is available to assist at mcafee.com/support/contact. Thanks.