Passengers
Can not amend booking to add or cancel passenger before travel
Mr
Despite all the bookings detail being in the app you don’t update it when the ferry is delayed 2hrs. So instead of stopping somewhere a little more comfortable we have to sit in the car for 3 hours!!
Ridiculous!
Ridiculous!
Wont give refund for THEIR MISTAKE
I booked a ferry with them and viewed the tickets through the direct ferries app.
In the app there is a button for “DIRECTION TO THE PORT”
I clicked this and it populated in Google maps.
I followed the directions to the port.
When I get there, they people at the port say this is the wrong one.
I now have to go across the city to the correct address.
I obviously cannot make it and miss my ferry.
They don’t want to refund me even though it is a mistake in their app.
In the app there is a button for “DIRECTION TO THE PORT”
I clicked this and it populated in Google maps.
I followed the directions to the port.
When I get there, they people at the port say this is the wrong one.
I now have to go across the city to the correct address.
I obviously cannot make it and miss my ferry.
They don’t want to refund me even though it is a mistake in their app.
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Easy to change requirements
I needed to change the time of the return ferry which was easily done, although it cost an extra £10!!!
Very confusing
Very confusing they sent me to do confirmation and I do not understand how to do it. I put my confirmation number in my last name my husband last name nothing works.
Frustrated
I feel very frustrated with Direct Ferries! I booked a ferry and then my booking was cancelled, then I followed the link to book another ferry provided and pressed pay only to realise it was for the wrong day; have tried to amend it but the response time is incredibly slow and you can’t contact anyone, just get chatbot. I would love an actual email or telephone number so I can rectify my situation a little more easily!
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No me deja modificar mi reserva
He intentado modificar mi reserva más de 8 veces y mis botones no funcionan, la página se pega y no mentaliza los cambios
Clearly not working!
Have tried multiple times to edit / change dates and the app just doesn’t work. Then you have to email them anyway and that can take a while for a response. Clearly needs some updates.
Can’t amend flexible tickets
The worst experience! I booked a flexible ticket but every time I try to amend it always shows the original date in the amendment summary! I’ve raised multiple tickets but their support is non existent. Avoid like the plague
Port
Why is it so difficult to post the port location. You mapping does not work
