Change ticket
Impossible to use their virtual assistant to help (too late to change in time). No phones to call. Very bad service.
Brilliant company
This is the second booking I’ve made with Direct Ferries and it is so easy to do online. The check in process at the docks was made easier as the information was provided which made our check in stress free.
The boat was super . Stena Hollandica luxurious seats friendly staff and easy to drive on .
Certainly recommend using this company.
The boat was super . Stena Hollandica luxurious seats friendly staff and easy to drive on .
Certainly recommend using this company.
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Absolutely shocking
This company is not at all helpful.
Both our ferries have been cancelled and we have been unable to obtain any support from either Direct Ferries or the ferry operator.
No phone numbers work
The Chat bot is useless and there is no response to email.
Do not use this company.
Both our ferries have been cancelled and we have been unable to obtain any support from either Direct Ferries or the ferry operator.
No phone numbers work
The Chat bot is useless and there is no response to email.
Do not use this company.
Cancellation and no follow up
We have been canceled for rovinj to venezia and no follow up, just a mail and a ticket opened but no news. WoW
Customer service is awful
My ticket didn’t work to get on the ferry both ways had to get new tickets and I still can’t get a refund it’s now been 3 weeks. Can only talk to customer service by email no phone number to call. Do not get tickets on this app get it through what ever ferry company you are sailing with.
Good but easy fixes
This app is great for searching bookings.
And easy update to improve customer experience would be storing customer info to avoid repeated entries. I have just booked 3 ferries and had to type and enter all in for for passengers vehicles and such 3x.
Otherwise great and modern service
And easy update to improve customer experience would be storing customer info to avoid repeated entries. I have just booked 3 ferries and had to type and enter all in for for passengers vehicles and such 3x.
Otherwise great and modern service
I don't recommend
I do not recommend booking through this app. You can wait up to 10 days for a confirmation email. If, for example, you go as a group on a motorcycle, it may happen that this application will send you in a few days that your request to buy tickets was rejected, but your friend's ticket was confirmed. But since a few days have passed, no more ferry tickets are available for your friend. Despite the fact that booking through this application is more expensive than directly on the seller's website.
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Double check before you pay
I booked a ticket and paid through without insurance because I knew I am going at this time. But that’s not the point, the application add an other ticket when I was looking before, it saved it and put it through the booking I did. I paid for the unwanted ticket £165 and the customer service told me they can’t refund me. The app is simple but DOUBLE CHECK before you paid et get fooled like me.
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Very easy to use
Easy to use. Originally downloaded to manage my booking, but have continued to use to book tickets rather than using the website
Doesn’t import booking
Doesn’t import booking
