I really like lalamove
never thought about writing a review before, but lalamove deserved this one. the driver was really nice and using the app was so smooth and easy, and a lot cheaper than other delivery services here in HK. wish u guys all the best
電單車好有用
上次女朋友着高踭鞋着到好痛又唔記得帶多一對鞋。所以叫咗架電單車送對鞋過去俾佢換。之前都擔心唔知幾耐先到，但係落左單之後唔到1分鐘就有位司機接咗，10分鐘就到左（我住得比較遠）。我同嗰位司機想盡快，佢係半個鐘頭到就由西貢送到去尖沙咀。之後我就一直都有用電單車服務佢送啲細件野。very nice!
👍
Good service with reasonable price.
You won't find a better local delivery service
You can try to find an alternative but Lalamove is the only real option when you need a delivery service that is fast, reliable, and cost effective.
What's the point of an App?
In theory, an app is created so that one may automate and create a more seamless experience for the end user. Maybe save some time, possibly create a tool that's useful. This experience may come in the form of ordering a taxi, food for your meal or a rideshare car.
Allegedly that's what lalamove tried to do. But while the App may look shiny and is considerably user friendly, it fails in all other aspects that may suggest a more automated or seamless experience. Some examples- why did I get 8 missed calls from their customer service after using their App? Why was I not able to resolve the issue after the 4 subsequent calls with their team? Why were there multiple drivers calling me? Why didn't the driver correct call me in the first place? Why was I negotiating with the driver til close to midnight on the phone?
While training and basic customer service etiquette seemed utterly devoid from my interaction with the lalamove team, it seems the biggest shortfall is in how NOT streamlined the experience is. What should have been a 1 minute App experience turned into a combined 3 hour ordeal. I hope the lalamove team gets it and fixes their approach to their service, as well as reconsider the end users' journey post-click. It Best of luck.
Allegedly that's what lalamove tried to do. But while the App may look shiny and is considerably user friendly, it fails in all other aspects that may suggest a more automated or seamless experience. Some examples- why did I get 8 missed calls from their customer service after using their App? Why was I not able to resolve the issue after the 4 subsequent calls with their team? Why were there multiple drivers calling me? Why didn't the driver correct call me in the first place? Why was I negotiating with the driver til close to midnight on the phone?
While training and basic customer service etiquette seemed utterly devoid from my interaction with the lalamove team, it seems the biggest shortfall is in how NOT streamlined the experience is. What should have been a 1 minute App experience turned into a combined 3 hour ordeal. I hope the lalamove team gets it and fixes their approach to their service, as well as reconsider the end users' journey post-click. It Best of luck.
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Fantastic
Great service!!!! Responsive and sincere with fast as a rocket. From Hopsession
Easiest van yet!
After little luck with various "man-with-a-van" services and lots of hassles with schedules and extra charges, this app was a breath of fresh air! The user interface works well and it is easy to select the options you need. The price is clear (as long as you don't go over the time or up stairs) and reasonable too. The best part is not being at the mercy of someone else's schedule! Thanks Easy Van!
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Love it!
Easy and efficient. Perfect if you have no car.
Don't bother
Too many variables in services available for this app to be effective. You order a pick up and a driver accepts it. You make arrangements. Driver then changes time. You reluctantly agree and adjust the arrangements. Driver shows up and wants to change price because the stars have not quite aligned for him...... Just call a guy out of the local classified and save some money and grief. Oh yeah, just try using the 'discount voucher' with the driver...... Good luck!
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Good idea for service. Theres room to improve for the app and driver.
I like the convenience for having options like this service.
