What’s happened?!
This Ap has always been super easy to use. But over the lastimes months I’ve had heaping trouble opening it. It’s doing my head in, I need to open it to pay my bills!
So frustrating....
So frustrating....
Lousy update
With the last update, the Logout button has disappeared!! I don’t want my account balances being able to be viewed when I finished. I don’t want it to timeout- I want to logout !!
This is a stupid app that don’t work
This is a stupid app that don’t work.. Instead I just use internet banking via the internet, as the STUPID APP keeps saying “WRONG PASSWORD” or “MEMBER NUMBER”.
This is RUBBISH as I can log on via the internet with my member no: & password...
The STUPID app tells you that your info is incorrect...
Never had problems with any of the BIG 4 BANK APPS, like I have had with Credit Union SA’s.
I’m a new member thinking of going back to Comm bank due to this..
I was even denied via phone call to credit union Sa to get a bank balance as they refused to get me verified by phone with any of my license no:, address etc, just refused to give me access.
Thank god coz, I waited till the “lock out” of my account was reset the next day, and “RESET” my internet password via the internet, and managed to login.
Beware people who sign up online for an account as your not provided an “ACCESS” number for your account which stops you from accessing phone banking & seems to stop you from gaining access to the app.. as you need to be VARIFIED to open account..
This means if you get “Locked out of your account” via the app due to incorrect password, you will have to wait until you receive an ACCESS code to phone them.
THEY ARE BEING MISLEADING AND USING BAIT ADVERTISING TO GET YOU INTO GETTING A INTERNET ACCOUNT VIA INTERNET, BUT THEY REFUSE TO VARIFY YOU UNLESS YOU GO INTO BANK IN CITY.
HAD I KNEW THIS WAS THE CASE I WOULD HAVE OPENED THE ACCOUNT AT THE BANK AND GOT VARIFIED, INSTEAD OF BEING TOLD I HAD TO WAIT VIA MAIL FOR AN ACCESS CODE which would allow me to do phone banking.
NOT RECOMMENDED FOR PEOPLE WHO LIVE OUT OF THE ADELAIDE METRO AREA. (You will have to go into town to get varified or you have to wait via mail for an access code)
Too bad if you needed to access your New account straightaway ,like I did....
Absolute hopeless app guys (credit union SA).
DON’T USE THE APP, JUST LOGIN VIA INTERNET.
This is RUBBISH as I can log on via the internet with my member no: & password...
The STUPID app tells you that your info is incorrect...
Never had problems with any of the BIG 4 BANK APPS, like I have had with Credit Union SA’s.
I’m a new member thinking of going back to Comm bank due to this..
I was even denied via phone call to credit union Sa to get a bank balance as they refused to get me verified by phone with any of my license no:, address etc, just refused to give me access.
Thank god coz, I waited till the “lock out” of my account was reset the next day, and “RESET” my internet password via the internet, and managed to login.
Beware people who sign up online for an account as your not provided an “ACCESS” number for your account which stops you from accessing phone banking & seems to stop you from gaining access to the app.. as you need to be VARIFIED to open account..
This means if you get “Locked out of your account” via the app due to incorrect password, you will have to wait until you receive an ACCESS code to phone them.
THEY ARE BEING MISLEADING AND USING BAIT ADVERTISING TO GET YOU INTO GETTING A INTERNET ACCOUNT VIA INTERNET, BUT THEY REFUSE TO VARIFY YOU UNLESS YOU GO INTO BANK IN CITY.
HAD I KNEW THIS WAS THE CASE I WOULD HAVE OPENED THE ACCOUNT AT THE BANK AND GOT VARIFIED, INSTEAD OF BEING TOLD I HAD TO WAIT VIA MAIL FOR AN ACCESS CODE which would allow me to do phone banking.
NOT RECOMMENDED FOR PEOPLE WHO LIVE OUT OF THE ADELAIDE METRO AREA. (You will have to go into town to get varified or you have to wait via mail for an access code)
Too bad if you needed to access your New account straightaway ,like I did....
Absolute hopeless app guys (credit union SA).
DON’T USE THE APP, JUST LOGIN VIA INTERNET.
Show less
Needs Bolder fonts to improve otherwise good app
IAS a thTheTH
AB
Clear and simple banking app that adjusts itself to the user. Ie fonts sizes increase to phone settings
Faulty
Over the last week the App continues to have errors and can not access my accounts. I have uninstalled and reinstalled several times. Now it says error ,check internet or can’t send sms will not accept registration any more. I have spoken to credit union instead of helping with the faults they say it must be my device!
It is not my device everything else has no problems at all, it’s the App! Please fix!!!
It is not my device everything else has no problems at all, it’s the App! Please fix!!!
Show less
Response from developer
Hi Dragon gas, I'm sorry to hear the app is not working for you. We're not aware of any bugs that might be causing the issue you're experiencing – but we would like to try to sort it out for you. If you give us a call or send us a secure mail referencing your review, I'll see if we can figure out what is going on. Thanks, Sean
Making it easy for the customer
Simple and intuitive navigation and experience. The digital experience matches their branch experience and brand proposition.
Keeps showing I have 2 unread messages
I've clicked through everything, deleted the app and reloaded it and the little 2 is still showing! Annoying!!!
Fantastic
This App is easy to use and does all the things I need it to do for my day to day banking.
Great but make Touch ID useable please
Needs Touch ID for iPhone 5s, 6 and 6+ for quicker use
