App almost unusable
Great parking experience here but the app is horrible since the update. It never saves a reservation, making you go to the website, and then the reservation you made won’t appear on the app at all. The old app worked perfectly fine…if it’s not broke, don’t fix it!! Redoing my review to 1 star. Customer service online is completely nonexistent. Even when I make a reservation online because the app never works, it won’t add it to Apple wallet and doesn’t give me an email confirmation either
Update: added a star because app does now accept reservations, but no reservation shows up on the app so you have to access confirmation email to get into and out of the garage
Update: added a star because app does now accept reservations, but no reservation shows up on the app so you have to access confirmation email to get into and out of the garage
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App almost unusable
Great parking experience here but the app is horrible since the update. It never saves a reservation, making you go to the website, and then the reservation you made won’t appear on the app at all. The old app worked perfectly fine…if it’s not broke, don’t fix it!!
Redoing my review to 1 star. Customer service online is completely nonexistent. Even when I make a reservation online because the app never works, it won’t add it to Apple wallet and doesn’t give me an email confirmation either
Redoing my review to 1 star. Customer service online is completely nonexistent. Even when I make a reservation online because the app never works, it won’t add it to Apple wallet and doesn’t give me an email confirmation either
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App useless since update
Since the update the app usually crashes and is practically completely unusable. The one time it worked, it would not apply my earned points toward my reservation so I had to go through the website. Also the way to choose the parking dates is much worse. It’s difficult to pick the month you want whereas the previous version you could select a range of dates in one go. Update: app no longer crashes every time but won’t save my reservation so is still unusable
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New update worse than last version
Since the update the app usually crashes and is practically completely unusable. The one time it worked, it would not apply my earned points toward my reservation so I had to go through the website. Also the way to choose the parking dates is much worse. It’s difficult to pick the month you want whereas the previous version you could select a range of dates in one go.
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Late night arrival at Boston Logan
My husband and I arrived at Boston Logan airport after midnight on Saturday, January 27. We were so very happy to see a PreFlight van outside the Delta terminal! The driver was extremely helpful with loading all our bags into the van … skis, boot bag, suitcases, etc! At the parking lot he put our luggage directly into our Subaru! Thank you Preflight!!
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Disappointing
I have been parking with them for years. Today when I head back home, I discovered that someone run over my car. It is very unfortunate that I just get a new car and just park in there and somebody put a dent on it. The staff that assisted me is not that very knowledgeable as with regards to their procedure. He also admitted that they have limited cameras where you can trace who is the offender. I would recommend looking for a parking area that has cameras all over. I am so disappointed!
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Best parking!
We love parking here when we travel. The staff is always so helpful and the parking is phenomenal.
Our last trip my battery died alert sitting in the cold for 2 weeks and the staff quickly jump started my car so we were off and headed home fast!! Again we love this place!
Our last trip my battery died alert sitting in the cold for 2 weeks and the staff quickly jump started my car so we were off and headed home fast!! Again we love this place!
Best Ride to the Airport!
I have used PreFlight several times now at different times of the day and have never been dissatisfied! They are very friendly and helpful! They are always right there before I get my suitcase out of the car, so quick and easy. I’ll never park at the airport again!!
Great Experience
I called to speak to the customer service person because I was having trouble using my Internet explorer browser versus Google Chrome. The customer service person was very helpful and directed me to use the pre flight app which proved to be a great experience and I look forward to using your parking facility going forward thanks again
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Website works better
Please download our app so that we can have all of your data, and then when you use our app, you get so frustrated you just use the website anyway. But in all seriousness this app works so well that I am currently writing this review and the text give it gives me is white letters on a white background. Well done app developers.
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