PreFlight Airport Parking User Reviews

PreFlight Airport Parking

Interpark LLC

Utilities

Travel

Reviews Summary

Positive highlights

🚌

This app hasConvenient shuttle service

🤝

This app hasFriendly and helpful staff

🔒

This app hasSecure and well-lit garage

💰

This app hasReasonable prices

📱

This app hasEasy-to-use app

🧳

This app hasAssistance with luggage

🚗

This app hasHassle-free parking experience

Negative highlights

🐞

This app hasApp crashes and is unusable

💳

This app hasPayment issues with the app

🗓️

This app hasDifficulty managing reservations

🔍

This app hasLack of clear parking spot information

🤖

This app hasInconsistent app performance

🔍

This app hasDifficulty finding customer support

🚗

This app hasDamage to vehicles in the garage

Top reviews

Most RecentHighest RatedLowest Rated

Great App & Great Service

Preflight Parking is very close to the airport, the bus to airport is always waiting by my car when I park (guard at gate tells you where open spots are and then radios bus driver). Upon return I never have to wait more then a few minutes for bus and during late night hours they send a bus as soon as you call. The drivers are very courteous and the lot is guarded. The prices are very reasonable and there is an indoor lot option for a little more $. The APP is super easy to use too.
~Very satisfied Customer
Philadephia airport

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Diffusing unusual

6 years ago

Helpful app, two suggestions (PHX)

I’ve been a Parker at PreFlight since 2007 and love the garage. Two suggestions to make this app even more helpful: allow a photo or text space in the reservation for the parking spot reminder to take us paperless folks even further, and consider numbering the parking spots in the garage for reference so we aren’t wandering about. I generally try to park in the same area but sometimes it isn’t possible and I’ve had to do a little searching to refresh my memory.

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Sskeeling

6 years ago

Huge improvement

This is a great improvement but needs one thing. The ability to put the Parker card into the Apple wallet. That would make this app complete. Otherwise great improvement.

Update, there needs to be contact information within the app for late night/ early morning pickups. This was in the previous release but not in this current version.

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kernelikon

6 years ago

Response from developer

Thank you for comment! That is definitely a feature we are looking into adding.

Pre pay is not user friendly

I travel for work and using the pre pay feature for reservations does not make sense. Now, the charge shows up before my work trip even begins and any overage for delays I need to pay at the exit. Now this is 2 parking charges I need to explain.
As a VERY frequent parker, I should be able to reserve the spot and just pay at the exit.
I’m frustrated this is the system in place and may consider other parking lot options.
I have loved pre flight for about 10 years, but have recently had issues parking inside without a reservation.
I’m willing to take the time to make the reservation, I just don’t see why I have to pre pay.

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Traveler4512

6 years ago

Need more info

First time use of preflight. I got the app and I had to call the number to ask about how the coupon works. The app should tell you that amount per day is different then the coupon which means that you did not make a reservation. It would have saved me time instead of reading everything and then having to call. Hoping for a great experience when I use preflight.

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Thekat79

6 years ago

We are unable to find the print button

This is the most difficult and unusual app that I have experienced in my travels. There is no print button and with trying to apply my earned rewards you are telling me I don’t have enough when it clearly shows I have 102 earned rewards and I only want to use 66 points. Please revise your app and make it more user friendly and show more options. This is truly the worst I have experienced. I need to print the barcode but where.......

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azbaerbel

6 years ago

Response from developer

Hi, thank you for the feedback. We're sorry you weren't able to redeem your points. Please reach out to preflightdev@intpark.com with your customer info, and we'll get it taken care of for you. Regarding your request to print: our app is designed handle all of your reservation needs without the need to print. You can simply scan in and out using the reservation barcode from the app. With the receipt barcode showing on your phone, simply hold your iPhone screen in front of the scanner, and your reservation will be validated. Should you need to print for another reason, there are several options: 1) you can simply take a screenshot of the app receipt and print the image from your iPhone photos. OR 2) Each reservation includes an email receipt sent to the email address on the account. You can print this receipt from a desktop or laptop computer. Lastly, If you purchased the reservation for a friend and need to send them the barcode, simply forward the email receipt to them, or send them the screenshot image of the app receipt, and they'll be able to scan in / out with that image, just as if they had the app. If you have any other questions, please feel free to reach out to us. Thanks.

PreFlight Parking Garage

Great service (ORD). Very clean and well lit garage. Shuttle service took us right to our air carrier, helped us with our bags. Very friendly drivers. Pick up worked well too. When we returned to the garage we didn’t have to wait for our car we went right to it and exited. We had parked previously at another garage across the road that valet parks all cars only to find a dent in the door (which sent a signal to our phone while on our trip that the car alarm had gone off) but, naturally, “they didn’t dent the car.” They also drove another customers car with a flat tire off the rim ruining the tire. We will only park at Preflight from now on.

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Markr Bartlett