Leave a Review SpotHero
Be careful when reserving parking.
Make sure you carefully look at the start and exit time when booking a spot. I used the App and scheduled a parking spot for about 8 hours, but the App automatically changed my exit time to be 24 hours from the start time, and charged me for 24 hours instead of the 8 I needed it for. I didn’t realize the spot and cost was for 24 hours, since I didn’t set the exit time for that long. I had thought the extra cost was due to a high demand of parking in the area since there was a convention occurring there, and space was very limited. I called SpotHero, and as usual, there was a long wait time and no one responded within a reasonable time. I had to email them my issue, and after waiting almost 2 weeks, they finally responded essentially saying they can’t do anything since the time has already expired (of course it expired since I waited nearly 2 weeks for a response!). I’m now out a significant amount of money due to a flaw in the App that automatically sets your parking to 24 hours even though I had set it for 8. I would give the advice to make sure to look at the booking times very carefully before hitting the reserve button because this App has this flaw of setting parking to 24 hours unless you manually change it again, AFTER already setting it the first time. Likely bad development team developed this app, along with ridiculously long customer service wait times makes this App iffy to use if you ask me. Be careful!Show lessTheGame81
Developer Response
Thanks for taking the time to leave this review. We're sorry for any trouble you experienced! So you are aware, many facilities that partner with SpotHero do offer automatic extensions, meaning if you get additional time on a reservation for no additional cost, a reservation is extended automatically. We're sorry if that was not clear! You can also adjust your reservation timeframe in the app and on the website by selecting "change" on your Parking Pass. If you have any additional feedback or any questions, feel free to give our Customer Heroes a call back at (844)868-0156.Difficult Process Exiting the Garage
I reserved a spot at the World Trade Center garage in Los Angeles. The reservation process was smooth, as the app was easy to use, the directions were clear, and getting into the garage and finding a spot was easy. But, the process of getting out of the garage was more complicated than it needed to be. At the exit you had to call for the attendant to come and get your ticket & reservation number to buzz you out. That would be simple enough if there was an actual attendant on duty at all times. One day we had a meeting to be at, and when we got to the exit and buzzed for the attendant no one answered. We were at the exit gate for nearly 15 minutes trying to reach someone. We called the number to the main office and they said someone was on the way but never came. I ended up paying the $28 nightly rate to get another ticket to get out because we were going to be late. There needs to be a better way to effectuate the exit of the garage, especially if there is not going to be 24 hour staff on standby. Because if it’s going to be that difficult what is the point of using SpotHero?Show lessdm2024!
Developer Response
Thanks for taking the time to leave this review. We're sorry for the trouble you experienced with our on-site operating partners! If you haven't done so, don't hesitate to reach out to our Customer Heroes at support@spothero.com or (844)868-0156, they will be sure to make note of this and can assist you in resolving any outstanding issues!Bad experiences with this app
I appreciate the convenience but SpotHero frequently shows parking garages that are not available, inaccessible, or difficult for a customer to get to. On one occasion I parked in a garage at an apartment complex near Venice Beach, CA that had a steep narrow ramp going down. I was able to exit by taking an elevator up to ground level but once I went throught the door gates they locked behind me and there was no way to get back down. There was an intercom but no number for an office that you can call to be let in. The only way to get to your car is to walk down that steep ramp for vehicles. Because drivers can't see what is below them when driving down the ramp it's easy to hit a person trying to walk to their car. Because I was hit by a car as a child (and traumatized) walking down a steep car ramp was an unacceptable option. I canceled this reservation and requested my money back. A few weeks later I booked parking at a garage but the entrance gates were shut and locked when I arrived! I had to find parking elsewhere and only got a credit back. I am reluctant to use SpotHero now when parking locations are dangerous to access and sometimes inaccessible. Hope there are alternatives to this app that offer a less stressful parking experience.Show less66thparallel
Developer Response
Thanks for taking the time to leave this review, we're very sorry for any trouble or inconvenience you experienced when booking with SpotHero! If you have any additional feedback or need any assistance, feel free to reach out to support@spothero.com, our Customer Heroes would be happy to help!