Leave a Review BestParking
App is useless
I had used the app locally just fine and thought I would use it and buy parking in advance for a 2day music festival in Cincinnati. I went to the parking lot using the directions the site provided, but the attendant refused to let me in with the parking pass. The parking lot has 2 openings on different streets but the side that is shown in pictures was closed and attendant said the garage I paid for was down the street. Yet the parking lot matched the pictures I had from when I paid. We had already waited 1.5-2 hrs in traffic to get in so I paid again. Online I was charged $40 + fees in advance when on-site it was only $20. I should have saved my time and money and just paid when I arrived. The only good thing was I was able to cancel the parking for the second day and get credited. I did email them and they responded. I had to provide proof and send the info and they probably would have credited me. I just took it as a lesson learned. The app will overcharge you. Just arrive early and pay on site.Show lessMsStephGo5
Bad directions and impossible to get a refund?
I am new to the Las Vegas area and was looking for a place where I could park my F250 near planet Hollywood. I found this app and it recommended the miracle mile parking garage so I paid ahead of time and headed that way. I followed the GPS exactly and went to the address provided. Once I arrived all of the parking areas I saw were for vehicles 6’ 8” or less. I drove around more and found a few areas for larger vehicles but they were full and not at the address in the app. I asked one of the attendants at a hotel that shared the parking garage with the miracle mile and he had no idea where the app was trying to take me.
I called customer service and asked for a refund and they want receipts of where I ended up parking? What kind of policy is that? The fact is I never parked and I would think with todays technology they could easily tell that the pass they gave me was never scanned. I want my money back!Show lessBlt4evr
Developer Response
Hi there, we're very sorry to hear this. It looks like our team has requested information from you so we can assist you with this and investigate. Please reply back to them or email help@parkwhiz.com with the supporting documents so we can get this resolved right away. Thank you!Not trustworthy!
I used to really like using BestParking but now that it has been taken over by Parkwhiz all I can say is watch your wallet. Two weeks ago I booked a spot in New York City from 10:30 AM Saturday morning until a pick up the next day Sunday at 10:30 PM. I paid the upfront fee with my credit card as per usual and when I went to get my car (which was at 1:30 PM the next day, 9 hours early) I was overcharged by $15 in addition to the fee that I had already paid. The attendant claimed it was because I was late! When I got back home I opened up a dispute with BestParking. Basically the people in customer service said i had to pay an extra fee because I dropped off my car 10 minutes early! That has never happened to me before ever in the years I have used this app. And if the attendant had told me that it was early and I would be charged for it, then I just would’ve waited on the street. My advice to anyone considering a parking app is to use SpotHero instead. BestParking can no longer be trusted. They look to price gouge.Show lessDeniselookingup
Developer Response
Hey there. We're so sorry for any confusion or frustration! Since ParkWhiz does not own or operate the locations, it is at the their discretion to charge for extra time outside the booked timeframes as we can only guarantee our rates for the timeframe listed on the pass. Our apologies again for the trouble. If there's anything we can do to further assist you, please don't hesitate to reach out.