App is useless
I had used the app locally just fine and thought I would use it and buy parking in advance for a 2day music festival in Cincinnati. I went to the parking lot using the directions the site provided, but the attendant refused to let me in with the parking pass. The parking lot has 2 openings on different streets but the side that is shown in pictures was closed and attendant said the garage I paid for was down the street. Yet the parking lot matched the pictures I had from when I paid. We had already waited 1.5-2 hrs in traffic to get in so I paid again. Online I was charged $40 + fees in advance when on-site it was only $20. I should have saved my time and money and just paid when I arrived. The only good thing was I was able to cancel the parking for the second day and get credited. I did email them and they responded. I had to provide proof and send the info and they probably would have credited me. I just took it as a lesson learned. The app will overcharge you. Just arrive early and pay on site.
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Response from developer
Hi Steph, we're so sorry to hear this. Our app is designed with the goal in mind to make parking as easy and hassle-free as possible. If you still need assistance with this, please reply back to the email so we can get it resolved right away. Thank you!
