Leave a Review PayByPhone Parking
Horrible interface for regular user!
Some really bad UX on this app. First, if you use this app regularly for the same location, e.g., MBTA parking lot, you still need to go through six different button clicks to do it. Should be easier to have a “speed dial” type of option to fast track the purchase. If you don’t add a vehicle description when you first set it up, you cannot edit the existing car and update it. You need to delete the existing car first then add it back in. Take a screen shot or remember your license plate first though! How long should a description be? I don’t know if there’s a perfect answer, but trying to add “Subaru Outback” as a description and told it’s too long, seems like they need to rethink their field lengths! If you don’t add a description, you will need to know your car just by the license plate - there’s no other means of identifying it. Overall, a poor execution on what should be an easy app to create.Show lessDinsmo
Developer Response
Hello Thank you for your message; we appreciate the feedback on how we can improve the app. Have a great day ahead, Dinsmo. PBP, JillAvoid This Useless Parking App!
I am absolutely furious and feel completely ripped off by this so-called "phone parking" app. I paid $2 for what should have been 4 hours of parking, only to encounter a nightmare experience due to this app's incompetence. Here's what happened:
After parking and paying the $2 fee through the app, I assumed everything was in order. However, just 3 hours later, I returned to find my car had been towed away. There was no warning or notification from the app about any issues.
To add insult to injury, I had to shell out a staggering $650 to retrieve my towed car. On top of that, I received a ridiculous $110 parking ticket. All because this app failed to inform me that the parking spot's zone had changed to white after 6pm.
I cannot stress this enough: DO NOT use this app unless you want to waste your money and endure unnecessary stress. It is incredibly frustrating that an app supposedly designed to simplify parking could fail so spectacularly at its most basic function—keeping users informed about their parking status.
Save yourself the hassle and financial burden. Look for another parking app or stick with traditional parking meters. Anything would be better than risking hundreds of dollars due to this app's incompetence.
I hope this review helps others avoid the frustration I experienced. Trust me, steering clear of this app is the best decision you can make.Show lessPannyG10
New users beware
This app and the meter maids that work with it are all about making sure that new users to get a ticket on their first use of the app. The app is not clear on times of rate expiration, and initially allows for a three minute parking, giving the sense that the metering portion of the day is coming to an end in three minutes. that is not the case. Also they do not allow addition in hours, you have to do it in minutes. It’s very deceptive. I parked two rented cars for my family and I got two fines on the cars because I did not understand what this app was talking about. each ticket was $50 so I get to pay $100 plus whatever other difference the app is going to charge for paying it because I’m not a Florida resident. I will try to contact Customer Service tomorrow because today I’m celebrating the wedding of my daughter! and spent nearly an hour trying to park two cars and get all of the app coverage correct and extending the time of parking the vehicles. that two is not user-friendly.Show lessInternational News Hound
Developer Response
Thank you for your feedback, and apologies for such a frustrating experience, especially on such an important day! We will look for your customer service ticket so that we can examine the rates set up where you were parked. Please note that the parking rates vary by duration depending upon the location. PBP, Jill