Leave a Review PayByPhone Parking
Horrible interface for regular user!
Some really bad UX on this app. First, if you use this app regularly for the same location, e.g., MBTA parking lot, you still need to go through six different button clicks to do it. Should be easier to have a “speed dial” type of option to fast track the purchase. If you don’t add a vehicle description when you first set it up, you cannot edit the existing car and update it. You need to delete the existing car first then add it back in. Take a screen shot or remember your license plate first though! How long should a description be? I don’t know if there’s a perfect answer, but trying to add “Subaru Outback” as a description and told it’s too long, seems like they need to rethink their field lengths! If you don’t add a description, you will need to know your car just by the license plate - there’s no other means of identifying it. Overall, a poor execution on what should be an easy app to create.Show lessDinsmo
Developer Response
Hello Thank you for your message; we appreciate the feedback on how we can improve the app. Have a great day ahead, Dinsmo. PBP, JillAvoid This Useless Parking App!
I am absolutely furious and feel completely ripped off by this so-called "phone parking" app. I paid $2 for what should have been 4 hours of parking, only to encounter a nightmare experience due to this app's incompetence. Here's what happened:
After parking and paying the $2 fee through the app, I assumed everything was in order. However, just 3 hours later, I returned to find my car had been towed away. There was no warning or notification from the app about any issues.
To add insult to injury, I had to shell out a staggering $650 to retrieve my towed car. On top of that, I received a ridiculous $110 parking ticket. All because this app failed to inform me that the parking spot's zone had changed to white after 6pm.
I cannot stress this enough: DO NOT use this app unless you want to waste your money and endure unnecessary stress. It is incredibly frustrating that an app supposedly designed to simplify parking could fail so spectacularly at its most basic function—keeping users informed about their parking status.
Save yourself the hassle and financial burden. Look for another parking app or stick with traditional parking meters. Anything would be better than risking hundreds of dollars due to this app's incompetence.
I hope this review helps others avoid the frustration I experienced. Trust me, steering clear of this app is the best decision you can make.Show lessPannyG10
New users beware
This app and the meter maids that work with it are all about making sure that new users to get a ticket on their first use of the app. The app is not clear on times of rate expiration, and initially allows for a three minute parking, giving the sense that the metering portion of the day is coming to an end in three minutes. that is not the case. Also they do not allow addition in hours, you have to do it in minutes. It’s very deceptive. I parked two rented cars for my family and I got two fines on the cars because I did not understand what this app was talking about. each ticket was $50 so I get to pay $100 plus whatever other difference the app is going to charge for paying it because I’m not a Florida resident. I will try to contact Customer Service tomorrow because today I’m celebrating the wedding of my daughter! and spent nearly an hour trying to park two cars and get all of the app coverage correct and extending the time of parking the vehicles. that two is not user-friendly.Show lessInternational News Hound
Developer Response
Thank you for your feedback, and apologies for such a frustrating experience, especially on such an important day! We will look for your customer service ticket so that we can examine the rates set up where you were parked. Please note that the parking rates vary by duration depending upon the location. PBP, JillBest app
I remember hearing a friend say that this was the best app. Hard to figure how a parking app is the “best app”. I now 100% agree. Once you park, you open the app, it finds the closest meter # (and if it doesn’t you can just look out your window for the closest numbers you see and type them in), you enter the amount of time you want to park, you get to see the cost before paying and then you pay. You get reminders when your time is running low and you can just up the time from your phone. It makes paying for parking and upping your time super easy. And I haven’t had it glitch out once. That’s what makes it the best app: it’s easy to use, it makes an annoying experience less so, it’s expeditious, it’s convenient, it’s free and it’s reliable.Show lessNanclo
Developer Response
Hello Nanclo, This is great to know; thank you for sharing these insightful notes with us! Have a wonderful day :) Raza, PayByPhoneKind of does what it’s supposed to, but horribly designed.
It’s hard to believe this app was chosen by cities to handle public parking. The entire app is poorly designed, has an ugly interface and barely any useful functionality. The notifications are laughable. It only confirms that you parked (which is obviously redundant to having just confirmed that in the app), and doesn’t give a 15-min expiration warning or anything that would actually be helpful. Turning on location seems to *remove* the ability to locate via map; instead it just shows me a wallpaper of a city landmark. These are design choices that frustrate users because they’re so far outside of normal app functionality. Parkmobile is 1000x better and if you have the option, I highly recommend using that instead.
Update: Thanks for the response from developers recommending to turn on location settings and to… read up on notifications. They are both enabled but unfortunately neither feature works regardless.Show lessmissrain
Developer Response
Hi missrain, Thank you for this important feedback, we appreciate hearing from you. To access the maps feature, please enable your location services. To learn more about SMS Notifications, please visit our support article: https://bit.ly/44hnMvU. Have a great day! PBP, JillKind of does what it’s supposed to, but horribly designed.
It’s hard to believe this app was chosen by cities to handle public parking. The entire app is poorly designed, has an ugly interface and barely any useful functionality. The notifications are laughable. It only confirms that you parked (which is obviously redundant to having just confirmed that in the app), and doesn’t give a 15-min expiration warning or anything that would actually be helpful. Turning on location seems to *remove* the ability to locate via map; instead it just shows me a wallpaper of a city landmark. These are design choices that frustrate users because they’re so far outside of normal app functionality. Parkmobile is 1000x better and if you have the option, I highly recommend using that instead.Show lessPayment method is quirky
Overall the app works well. I use it three times per week at a Boston area MBTA station. The minor annoyance is the payment system. I pay using a pre-tax commuter parking benefit card. When there is not enough balance, it correctly rejects the card. But when I select another card on file, such as a regular credit card, it rejects that one too. It does not accept payment unless you add a new card from scratch. I. Other words, it keeps rejecting payment until a new card is added, even if you delete a valid card on file and reenter the same one. Also, it does not allow you to edit a card and enter a new expiration date; you must delete and reenter.Show lessPaul_Grafton
Developer Response
Hi Paul, Great feedback and we'd like to dig into this. Please contact our support team so we can grab a few more details. Here is our support link: https://paybyphone.ada.support/chat/ Thanks! PBP, JillSeamless
This app is extremely user friendly, and after the initial setup , is easy to navigate. It will tell you if you exited the app before your transaction was completed.. handy. Just wish there was some feature that could help find a vacant spot to park, like when someone leaves their spot. I drive a full size big pickup truck, and even though I am a master parallel Parker, it still takes about an acre to completely turn around. Something that would figure in the size of your vehicle, and match you to a parking space that fits. But closes-ish to your intended destination.Show lessO she
Developer Response
Hello there, This is amazing to read. Thank you for adding this feedback; we love hearing from our valued customers. Have a good day! Raza, PayByPhoneNot user friendly for those not tech savvy
If you are in a hurry, you may have issues with setting up the app at your parking spot. It takes some minutes to set up your profile and car. That’s frustrating. Used for 1st time last summer and not again until this year. I forgot that it logged a specific vehicle. So this year in a different vehicle and ended up paying for parking for a car I wasn’t in. No way to fix. Added todays vehicle and paid again. Sigh. I will say it’s nice to extend and pay while still away from my car. However, once I did have to go back because it wouldn’t extend. App need to have you verify your vehicle before paying. Recommend setting your phone to remind you to extend. The app reminds you but my phone was not set to vibrate so I missed one reminder. The app is ok once set up but needs a few tweaks. Overall my feelings are mixed.
My main quibble is with the town of Gettysburg that gave no pay with credit card at the meter nor ahead info you need the app and extra time to deal wi it.Show lessPF on vacation
Developer Response
Hi there, Thank you for this important feedback, this helps us improve. Please note that the system will always ask you to review and confirm the plate. When selecting a vehicle, you can select the option to 'Prompt me to choose my vehicle every time'. Have a great day! **Sr. Support Agent, PBP**Pointless app unless you have location number 😂
So I paid the first time manually through the parking meter. Later when I tried to pay through the app since I’m away from my car, the app asks me for my gps access which I grant since I assume I could still try to use my current location to find my car since I’m still kind of within the area. The problem? It doesn’t use gps for you to try to find where you park and it doesn’t let you enter the location where you parked, it asks you specifically for the “location number”😂 what was the point of asking me for access of my gps if you still need the location number. And if you forgot to take a picture of the “location number” or if you have to park longer then the time you thought you would need, then you wouldn’t be able to search up the street you parked at since you need a “location number” to pay for parking 😂 this isn’t convenient to use 😂Show lesslocation number 😂
