Fraction of an hour.
Let us pay at least in half an hour increments. Charging me 3 hours when there’s only 2:15 left (until the parking restrictions are up) is ridiculous.
Will take your money with no receipt
I've used this app paying my commute parking for over a year. Once every couple months I get a notice in the mail from the MA bay transit authority (MBTA) saying I haven't paid for parking for a couple days that I actually paid for. This app doesn't store your receipts and its transaction history gets randomly deleted, so I've had to comb through my credit card statements to prove that I have paid. Couple recommendations to PayByPhone: (1) fix your transaction history, and (2) communicate better with the Parking authorities on who is paying.
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Response from developer
Thank you for this feedback. We offer receipts online to registered users. If you are transacting as a guest, then your parking sessions will not collate online to your profile. To access historical receipts, be sure to log in to your account. As soon as your payment is made, the parking authorities have access to the validated plate/location and so you should not be ticketed. If you have concerns about your account, we invite you to open a support ticket: https://support.paybyphone.com/hc/en-us/requests/new
Why no flexibility?
Decent app, but there are a couple of things they should add to make it friendly.
1. The ability to transfer my parking from one location to another. I may be running errands and not sure how long I’m going to stop at one spot, so I pay for an hour and then get in and out quickly. Now I have to waste that time and then pay again at the next place I stop. Once I pay, the time should be valid for any space that costs the same rate.
2. I should be able to set a maximum time in the app, so that if I don’t hear the notification telling me my parking is about to expire, the app will automatically renew it up to the limit that I set.
1. The ability to transfer my parking from one location to another. I may be running errands and not sure how long I’m going to stop at one spot, so I pay for an hour and then get in and out quickly. Now I have to waste that time and then pay again at the next place I stop. Once I pay, the time should be valid for any space that costs the same rate.
2. I should be able to set a maximum time in the app, so that if I don’t hear the notification telling me my parking is about to expire, the app will automatically renew it up to the limit that I set.
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Bad App and Worse Customer Service
On two occasions, although I had paid for parking using the app, I received a parking ticket. When I contacted them for a refund, they refused to refund the money and instead requested that I resolve the ticket with the parking court. So, instead of refunding the money as a show of good customer service, they preferred that I file a notice of appearance with the court, spend at least three hours of time at court waiting the have the matter addressed, and ultimately risk having court fees assessed. This app has a wonderful racket going on. You give them your money to park, they won’t guarantee it gets paid, and if you get a ticket, they won’t refund the parking payment. Instead, you’re left to waste time at the court. Come to think of it, there might be a good class action lawsuit here.
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Used to be good
This application used to be very good at what it does. This app needs to be compatible with IPhone X, it’s used to work fine on my previous iPhone 6, until I upgraded.
The app freezes the whole phone, and you can’t even reboot the phone. It even called the emergency line while I was trying to reboot the phone, luckily I was in the car and connected to the hand free, or else I wouldn’t be able to hang up.I had to restore the whole phone through iTunes on my computer!!
The second time it happened luckily I had 20% off battery life left, so I waited until it drowned then got to use my phone again.
The app freezes the whole phone, and you can’t even reboot the phone. It even called the emergency line while I was trying to reboot the phone, luckily I was in the car and connected to the hand free, or else I wouldn’t be able to hang up.I had to restore the whole phone through iTunes on my computer!!
The second time it happened luckily I had 20% off battery life left, so I waited until it drowned then got to use my phone again.
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Horrible
This app used to work well. After I was forced by Apple to update iOS11, it has been absolute trash. All of my vehicles, locations and cards history were erased. I was rushed to re-enter all the information in the parking lot. Then, no matter what I tried, it would not process the card number producing an error that it failed fo connect. I tried 2 different cards from 2 different banks. I had to leave my car in the lot without paying or else I would have missed the train. If the I was as bad at my job as whoever was responsible for rolling out this new update, I would be fired on the spot. I wish I had another option at my lot to pay. I would give negative 5 stars if I could.
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Convenient app
Happy with what d app can do.
Useful feature to add is a geo location based reminder. Where as u arrive to ur usual parking lot a notification to remind d driver to open d app and pay the parking for the day.
Useful feature to add is a geo location based reminder. Where as u arrive to ur usual parking lot a notification to remind d driver to open d app and pay the parking for the day.
Super good App
Quick and convenient! And cheaper than equivalent parking meter.
