Leave a Review PayByPhone Parking
Beyond Confusing
Ok, so I payed for a spot in the UCSF lot, but the app provides ZERO info such as the address to tell me which lot or what the address is. Is this pass good for any UCSF lot? Just one lot? No way to tell, no phone number, no info, zilch.
Oh, and the map is beyond ridiculous. You can’t even search for the venue number. Just look at a map of the area, which seems to show parking locations. But you click and click, and most of the time you can’t select one, or it zooms in and several icons appear in the place of the one. And you have to be able to click on one to see the number. So I guess I’m supposed to just try clicking these throughout the hundreds of locations in San Francisco until I happen to find the location? I mean, at the very least, if you refuse to list the address of the garage, and not allow me to search the location number, the least you could do is have the location number visible as you view the map.
It’s a great concept, but definitely needs some work.Show lesspandthenqontheendofthat
They are stealing money
Be aware! The app will show you an accurate parking zones around you, you with your best intentions will pay for the parking and when you’ll be back you can find an “unpaid parking” receipt on your windshield with fines. That’s what happened to me. I have contacted the support at the receipt and got a response that they don’t work with Pay By Phone app. So I contacted the support of the app to hear “it’s not our fault if you confused similar looking parking apps”. Ok, BUT they never answered my question, even if I made a mistake of opening similar looking app why Pay By Phone give to its users like me the opportunity to book the parking and collects the payment for the parking in a correct zone even if they don’t work with that lot? Doesn’t that mean they stole those money I paid for my parking from me?Show lessIKKatie
App works, rate info totally wrong
I’m standing in front of multiple signs installed by the parking company that’s using this service. Assuming they’re the same company, they need to learn how to sync up with the parking rates here. In Kirkland, WA there are signs everywhere that say 0-2 hours free to park, then $3 an hour after that. Well, if you go to register your vehicle, they want $3.50+ per hour immediately. So I didn’t bother paying because I’m not being unfairly charged if nobody else is paying for up to 2 hours parking. Someone should really sync this up and get this right. Take photos of your vehicle and time you parked just to have some proof in case someone wants to try towing.Show lessSchroederRock
Payments In App
This app is one of the best I’ve used and having said that, I have a developer request. Please add in app payments for citations or missed parking incidents. The MBTA has a two month notification delay on missed parking and in most cases I realize it next day and could just pay it then. They send out a paper notification and I have lost some and had to pay fines for non-payment. I’ve never gotten citation, but paying inside the app would pull everything together in one place.Show lessVT180
I was reluctant to try, but oh yes this is better
I was reluctant to try because I felt these apps could turn into “use this app to park here, use that app to park there”, but it’s not like that and it’s soooo much better than kiosks or individual meters.
It’s really great not having to leave your car and walk over to wherever the kiosk is in bad weather only to wait behind clueless people. Likewise it’s really cool to get the alert and just add more time.
And a special thank you for using OCR instead of ugly QR codes on the signs.Show lessKevinJEdwards
Just what I needed
The pay stations are all in French and if you don’t speak the language, how would you pay! So this is extremely helpful. I paid and extended several times with a few taps of a button. No need to walk back and forth to pay stations… that’s ridiculous. Also the app alerts you when your time is up or near. I loved it. Extending is even easier 😊Show lessMrsReyeslovespeace
Pay By Phone is a must if you live or work in the city.
Pay By Phone is a must if you live or work in the city. I live on Market Street in the Civic/ SOMA/ Hayes cluster f of San Francisco. It's nearly impossible to park on the streets in my neighborhood without getting a ticket at some point.
I can't believe I waited so long to download PBP because it's so much easier to avoid getting 👆that ticket I just mentioned and it makes parking cheaper than paying for a garage. Granted, I'm not working rn so I guess (? 🤨!!) I can make time to deal with a meter since I can't afford garage parking.
Thanks to all involved with this app. Its incredibly easy to use, takes me (waaaay) less than a minute to pay my meter, and I don't have to go downstairs (!!). I can't live and I won't park in San Francisco without PBP. Ever. Again.Show lessbrittanysher
Developer Response
Wow, thanks Brittanysher, what a wonderful review! We're thrilled that things are going so smoothly using PayByPhone in San Francisco! Thank you for taking the time to share your experience with our team. **Sr. Support Agent PayByPhone Technologies**Don’t work all the time
I usually don’t have this type of problems and I’d like to get good reviews but just because of the incident that I had this morning where I actually got a ticket because I don’t know what happened with the application either it took to long to process we didn’t process at all he doesn’t work all the time I went to the courthouse by the time I got out I had a ticket I can’t explain how does that happen I don’t know if it’s because the application was not fully loaded Jessica’s of that incident I actually didn’t give a good review.Show lessoswald.8
Developer Response
We'd like to learn more and help if we can! Please reach out to us here: https://support.paybyphone.co.uk/hc/en-gb __ Sr. Support Agent PayByPhone TechnologiesNew version removed important feature
Overall, a great app and a time and money saver. I'm giving 4 and not 5 stars because they removed a feature that I liked a because the new version is very slow to load. The app use to allow you to select the time period with both an hour and minute selection. For example, 1 hr and 20 min. The new app version removed this and only allows one to enter hours or minutes, but not both. Again, the load time is slow so if they could make it load faster, that would save time.Show lessdralph01
Worthless
After entering all the necessary information - car registration, two credit cards (the location apparently didn't accept amex, which the app might have mentioned before letting me enter one), and email, the app kept telling me my "quote had timed out." I retried a few times, ensuring the time from quote to being told it was timed out was < 20 sec. Incidentally it worked fine on the website, I spent a fraction of the time there. Lesson: pass on the app, just use the web directly.
Update: questionable privacy claims. It says location id both linked to you and not – wouldn't those be mutually exclusive – and it says that financial information is not linked to you, in which case it shouldn't need any information at all (if the app interacts with the parking sites payment system directly). It uses a *lot* of third party APIs (including Google Analytics) – as in, a boat load.Show lessgrandgeezer
Developer Response
Thank you for taking the time to share this experience, we will investigate.
