Leave a Review PayByPhone Parking
Didn’t work
I have used parking apps before and find them a real bonus, and I’m sure this one’s great when it works. We encountered it at a park we had gone to, so I downloaded it and tried to use it. I entered my credit card information, but when I tried to pay, my card was in there but appeared as “not valid for this location“. It’s a major credit card and I can’t imagine why it wouldn’t be valid. I checked my email to make sure there were no confirmations I needed to click on, but there was nothing. We waited several minutes and tried several times but it wouldn’t work so we had to leave. It was a real bummer.Show lessEphemerily
Latest release major feature regression
In this latest release, you cannot extend an active parking session. This is a huge loss of functionality. Until this is restored, the app gets 1 star. You pay a premium for paying via the app vs paying directly at the meter. Part of the justification for this, on the user end, is the convenience of being able to extend a parking session without returning to the meter. With this patch, the user has to watch their parking session like a hawk, and start a new session when the first is over. But you can’t even just choose repeat parking. You have to enter the location number all over again for select it from the map. Really poor update. Restore extend parking, and it gets 5 stars. Right now, this version is pretty bad.Show lessEnochMI
Developer Response
Thank you for this important feedback. There are some locations that lock out extensions when the maximum time has been met. We invite you to reach out to our support team so we can review your observations, rule out a location configuration issue and investigate any potential bugs. https://support.paybyphone.com/hc/en-us ** Senior Customer Support Representative**More features would be nice
It would be great if it could give some type of notification when a monthly pass expires, or when you have one day left. It’s hard to keep track of when a monthly pass expires and that has burned me a few times because I forget to check. It would be a great added feature. Otherwise this app is easy to use.Show lessjeg124
Doesn’t work well
For the supposed convenience, this app is a step down from the old pay machines in our lots.
The camera functionality to add a credit card is unusable. It takes the photo way too fast to center the card in the box and requires multiple clicks to retake a photo.
The app doesn’t let you park before enforcement hours start, you have to either set a reminder to pay right at the beginning of enforcement hours or pay for time you don’t need to.
I’m also not a fan of the business model of passing the convenience fee on to customers, but that seems to be an industry wide thing.Show lessDoug114
City ripping of its residence
The city clams the only reason there are meters in the city is to make parking spaces available. If this was true they would give refunds if you give up you space before you paid time is up. Why does the city make me pay for 3 spaces at the same time? If l leave one space and I still have 25 minutes left why can I not apply that 25 unused minutes at the next space I park at? I am freeing up the first space but not getting any incentive to do so??? The city needs to stop being disingenuous or stop ripping the residences of the City!!Show lessllllllkkkkkkkkkk
Good app. Zero star customer support if something goes wrong
Have been using this app for a few months with only good things to say until tonight. After I paid to park and walked out a different exit I saw a sign on the lot explaining that it was permit parking only / tow away 24/7. I’d already paid but didn’t want to risk it and get towed. Annoyed, I moved my car and found a spot at another lot. Called customer support to explain (and suggest that they change their signs in that lot). I expected a quick fix refund - but they told me I’d need to call another number. Their customer support couldn’t transfer the call to their own refund dept... and the person I was talking to couldn’t authorize $3 refund - ugh. pathetic. Don’t waste your timeShow lesssmithsd1
If you don’t have this, you’re over complicating your life
This app is the best. It saves all your vehicle and payment information, so you can pay for parking before you even leave your vehicle. So easy to use!
Picture this: you go to a restaurant, park 8 blocks away, and pay for an hour of parking, but while you’re in the restaurant you see your dearest of friends you haven’t seen in a year, and you’re neck deep in catch up sauce when you realize parking is going to expire. This app will notify you that parking is about to expire, and will let you add time from wherever you are. No more sentimental experiences being interrupted by pesky parking restrictions at an inconvenient distance.
Also, if a parking area is only metered until a specific time, the app will not allow you to overpay for those free minutes.
Additionally, if you desperately need four hours of parking in a two hour parking spot, you can start with a printed ticket at the stand, make note of the parking indicator, and two hours later initiate two more hours of your parking with the app. Not sure if this is regulated somehow, so use this tip at your own risk.
Cons: if people know you have the app, you’ll just have to be honest about why you’re leaving your friends. You can no longer use parking meters as an excuse to leave a conversation just so you can go Netflix and chill or play with your wiiShow lessXience
Developer Response
Picture this: your review, printed and framed, hanging in our office. Grateful the app is helping you spend time on the things that matter! Thank you, Xience!Be sure to read the fine print
I was a big fan of this app - until I started getting charged for parking options I never chose. I park in the same parking zone often but for a short period of time. I would choose 30 minute parking and it would give me 1hr30 parking and charge me for the extra time. The app continues to show me the 30 min option, but every time I choose that, charge me for 1hr30. I finally saw that there is tiny writing at the bottom of the option page saying that I would be charged a certain tarif for 30 min the first time, but a different tarif thereafter for 30 min. The large print options never change though. I find this quite misleading. This is unfortunate for an otherwise very useful app.Show lessrachmarj
App is great, customer service not so much
I did a parking purchase in pay by park app for 8 hours, I stayed about 30 min in the parking because I was trying to call them couple of time since they say the customer line is busy and can’t take my call, I have an emergency and had to leave right away, tried to call them couple time to change my duration for parking and a refund but they said if it’s more than 20 min parking they can’t do anything about it and I have to pay the full price, the person on the line said she understand but wouldn’t resolve my problems and there’s nothing they could do for me, I even asked them to charged me for the duration I stayed instead, Maria is her name, she’s not professional, doesn’t understand to be a customer resolution means, have to ask a lot of my question with her supervisor, without me talking to her supervisor, and she doesn’t fit to be one. I’m not the type of person who will write a bad review, because i’m in the customer service industry myself. I love the app, it’s very convenient, I just hoped, I had a better customer service experience.Show lessVivi27CVT
Developer Response
Thank you for taking the time to share this experience. Once your parking session is confirmed, the funds are transferred to the parking authorities who control their revenue stream and set customer service policy. Support agents are limited in only being able to communicate these protocols. Customer satisfaction is important to our team. To discuss this issue further, please create a support ticket with our escalations team here: https://support.paybyphone.com/hc/en-us Thank-youDisaster
Unable to set up an account using my mobile, because system doesn’t seem to recognise a 6 in a license plate. Just shuts down data entry: error message tells me to start again. Unable to create an account using the app. Tap “register” to create an account and error message says log-in information is incorrect. Tried to contact Support but can’t submit the request - error message says I need to enter e-mail address (which was entered correctly). I have never come across such an awful process.
Update: account now set up and it seemed it was partially set up already, even though no prior indication of that. Not a straightforward process, but hopefully I can now use the service.Show lessdrmw61
