PayByPhone Parking User Reviews

PayByPhone Parking

PayByPhone Technologies Inc.

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Reviews Summary

Positive highlights

🚀

This app hasConvenient and easy to use

⏱️

This app hasAbility to extend parking time remotely

🔔

This app hasProvides reminders about expiring parking time

💳

This app hasSaves payment information for faster transactions

🗺️

This app hasLocates closest parking spots

🕰️

This app hasPrevents overpaying for free parking time

🧭

This app hasRemembers last parked locations

📄

This app hasProvides digital receipts

Negative highlights

❌

This app hasUnreliable - app sometimes fails to process payments

⚠️

This app hasUnclear parking zone information leading to tickets

🕰️

This app hasLimited time selection options (hours/minutes)

🔍

This app hasDifficult to locate parking spots without location number

🤖

This app hasPoor customer support and refund policies

🔒

This app hasPrivacy concerns with data collection

💰

This app hasPasses convenience fees to users

🚫

This app hasInability to transfer or apply unused parking time

Top reviews

Most RecentHighest RatedLowest Rated

Payment method is quirky

Overall the app works well. I use it three times per week at a Boston area MBTA station. The minor annoyance is the payment system. I pay using a pre-tax commuter parking benefit card. When there is not enough balance, it correctly rejects the card. But when I select another card on file, such as a regular credit card, it rejects that one too. It does not accept payment unless you add a new card from scratch. I. Other words, it keeps rejecting payment until a new card is added, even if you delete a valid card on file and reenter the same one. Also, it does not allow you to edit a card and enter a new expiration date; you must delete and reenter.

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Paul_Grafton

10 months ago

Response from developer

Hi Paul, Great feedback and we'd like to dig into this. Please contact our support team so we can grab a few more details. Here is our support link: https://paybyphone.ada.support/chat/ Thanks! PBP, Jill

Seamless

This app is extremely user friendly, and after the initial setup , is easy to navigate. It will tell you if you exited the app before your transaction was completed.. handy. Just wish there was some feature that could help find a vacant spot to park, like when someone leaves their spot. I drive a full size big pickup truck, and even though I am a master parallel Parker, it still takes about an acre to completely turn around. Something that would figure in the size of your vehicle, and match you to a parking space that fits. But closes-ish to your intended destination.

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O she

10 months ago

Response from developer

Hello there, This is amazing to read. Thank you for adding this feedback; we love hearing from our valued customers. Have a good day! Raza, PayByPhone

Rip off

Developers removed my review and sent me to a virtual assistant that does not help in any way... Not a great start... The car park apps prices did not match those on the machine that was conveniently broken. You are forced to then use the app and pay the higher price. What an absolute rip off. I am happy to report this issue but please give me an email address or something. Your virtual chat has no option for this problem - which I feel is very convenient for you. Edit: I talked to your support and they were not very helpful. Probably because I uncovered your micro-scam. Edit again: still unresolved. This company cares about one thing and that is taking your money!

Update again: 3 months on and this company is still totally ignoring me. They are outright scamming customers under the excuse of it being someone else's responsibility. Yet they are happy to take your money in the process. I am in discussions with the council about this but who knows how long that will take...

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jamesingham

a year ago

Response from developer

Hello Jamesingham, We understand that the chatbot is not for everyone, however, you can ask to speak to an agent twice and bypass some of the prompts. This allows you to access a freeform comment section and add an image. An agent will reply by email. https://paybyphone.ada.support/chat/ We hope to hear from you 😀 PBP, Jill

Charging more

A rip off

Jock McCracken

a year ago

Response from developer

Hello, Apologies for that! We'd like to learn more. Please contact us if you have a moment to share some additional details: https://paybyphone.ada.support/chat This will help us in our investigation. Raza, PayByPhone

Ads every time I park?

Why am I being bombarded by ads in this app every time i want to park??? Cash grab central.

TheHerb007

a year ago

Response from developer

We value your feedback and can help you turn off the promotional offers in the PayByPhone app. Follow the link: **https://paybyphone.ada.support/chat/**, type "stop offers", and include your PayByPhone account email. We are happy to help as your satisfaction matters to us! PBP, Jill

Screwed Up My Phone

The parking meter at the local hospital wasn’t working so I was forced to download this app to avoid being ticketed. The gentleman behind me in line did warn me he had issues with this app but I didn’t have any choice. It was either use the app or get ticketed. The minute I loaded the app and paid for my parking, my phone started acting up. It was freezing up, my camera stopped working, my phone kept shutting down. I deleted the app as soon as I was done with it but the issues continue. There is no question it was this app. I don’t know what it’s done but my phone is messed up.

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Radical Chicken

a year ago

Response from developer

Hi Radical Chicken, Sorry to learn about these issues. Downloading the app should not affect your device's operations. Please reach out to our support team so can get a better sense of what is happening, here is a link: https://paybyphone.ada.support/chat/ Thank you! PBP, Jill

“Screw You” with the Ads and SMS cash grab charges

What happened to this app? It’s cheesy and annoying

MartiniKlcovansky

a year ago

Response from developer

We value your feedback and can help you turn off the promotional offers in the PayByPhone app. Follow the link: https://paybyphone.ada.support/chat/, type "stop offers", and include your PayByPhone account email. We are happy to help as your satisfaction matters to us! PBP, Jill

Location sensor terrible

If I didn’t have to use this company, I so wouldn’t but when it is the only option to pay for parking you don’t have a choice….. it locates your position and tells you the number you are at but this has the potential to be wildly inaccurate and could mean you are paying to park somewhere else (close but not where you think you are) and this results in you being fined. This has just happened to me, I paid for 2 hours parking and stayed for 1h 36mins. But now I have a £100 fine.
Furthermore, it is impossible to speak to anyone if you want assistance in proving you were not evading payment. Just an equally as disappointing virtual assistant.
The problem is, if there wasn’t a location sensor, you would have no option but to search for the correct place and I would have rather this have been the case…….
Always check yourself as the time saving technology is a costly let down.

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Trigg.1

a year ago

Response from developer

Hello Trigg 1, Sorry to learn about the ticket. It is important to ensure that the location name matches where you have parked, you can manually input the location code. Please create an intake ticket with our chatbot through this link: https://paybyphone.ada.support/chat/ An agent will reply in the order that we receive it. Thank you __ Sr. Support Agent, PBP

PayByPhone for parking freedom

Love this App, takes all the headache out of getting back to the car on time. For new users make sure you see the a confirmation before closing the app, and that your phone sound is enabled so that you will hear the ten minutes left to renew. Also before leaving the car check the parking time limit… .parking cant be extended beyond the zone limit displayed so if you havent checked that and can’t get back in time, you may get a ticket. Also, the app relies on an internet connection to use it plus a decent signal - I can rarely get a signal inside a carpark, I pay as soon as I walk outside.

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JaniJanu

a year ago

Response from developer

Hello JaniJanu, Thank you for sharing these pearls of wisdom😀 We sincerely appreciate this detailed review and 5 star rating. Wishing you happy, stress-free parking! __ Sr. Support Agent, PBP

Never managed to get it to work

Not intuitive and didn’t show most of the parking stations I was looking for, even though they had signs to use Ringo. Save yourself time and frustration by having change on hand (usually no notes).

Imanindividual

a year ago

Response from developer

Hi there, We'd like to learn more about the challenges you had with the app, feel free to reach out to our support team should you find a moment: https://paybyphone.ada.support/chat/ Thank you! **Sr. Support Agent, PBP**