Leave a Review SpotHero
Be careful when reserving parking.
Make sure you carefully look at the start and exit time when booking a spot. I used the App and scheduled a parking spot for about 8 hours, but the App automatically changed my exit time to be 24 hours from the start time, and charged me for 24 hours instead of the 8 I needed it for. I didn’t realize the spot and cost was for 24 hours, since I didn’t set the exit time for that long. I had thought the extra cost was due to a high demand of parking in the area since there was a convention occurring there, and space was very limited. I called SpotHero, and as usual, there was a long wait time and no one responded within a reasonable time. I had to email them my issue, and after waiting almost 2 weeks, they finally responded essentially saying they can’t do anything since the time has already expired (of course it expired since I waited nearly 2 weeks for a response!). I’m now out a significant amount of money due to a flaw in the App that automatically sets your parking to 24 hours even though I had set it for 8. I would give the advice to make sure to look at the booking times very carefully before hitting the reserve button because this App has this flaw of setting parking to 24 hours unless you manually change it again, AFTER already setting it the first time. Likely bad development team developed this app, along with ridiculously long customer service wait times makes this App iffy to use if you ask me. Be careful!Show lessTheGame81
Developer Response
Thanks for taking the time to leave this review. We're sorry for any trouble you experienced! So you are aware, many facilities that partner with SpotHero do offer automatic extensions, meaning if you get additional time on a reservation for no additional cost, a reservation is extended automatically. We're sorry if that was not clear! You can also adjust your reservation timeframe in the app and on the website by selecting "change" on your Parking Pass. If you have any additional feedback or any questions, feel free to give our Customer Heroes a call back at (844)868-0156.Difficult Process Exiting the Garage
I reserved a spot at the World Trade Center garage in Los Angeles. The reservation process was smooth, as the app was easy to use, the directions were clear, and getting into the garage and finding a spot was easy. But, the process of getting out of the garage was more complicated than it needed to be. At the exit you had to call for the attendant to come and get your ticket & reservation number to buzz you out. That would be simple enough if there was an actual attendant on duty at all times. One day we had a meeting to be at, and when we got to the exit and buzzed for the attendant no one answered. We were at the exit gate for nearly 15 minutes trying to reach someone. We called the number to the main office and they said someone was on the way but never came. I ended up paying the $28 nightly rate to get another ticket to get out because we were going to be late. There needs to be a better way to effectuate the exit of the garage, especially if there is not going to be 24 hour staff on standby. Because if it’s going to be that difficult what is the point of using SpotHero?Show lessdm2024!
Developer Response
Thanks for taking the time to leave this review. We're sorry for the trouble you experienced with our on-site operating partners! If you haven't done so, don't hesitate to reach out to our Customer Heroes at support@spothero.com or (844)868-0156, they will be sure to make note of this and can assist you in resolving any outstanding issues!Bad experiences with this app
I appreciate the convenience but SpotHero frequently shows parking garages that are not available, inaccessible, or difficult for a customer to get to. On one occasion I parked in a garage at an apartment complex near Venice Beach, CA that had a steep narrow ramp going down. I was able to exit by taking an elevator up to ground level but once I went throught the door gates they locked behind me and there was no way to get back down. There was an intercom but no number for an office that you can call to be let in. The only way to get to your car is to walk down that steep ramp for vehicles. Because drivers can't see what is below them when driving down the ramp it's easy to hit a person trying to walk to their car. Because I was hit by a car as a child (and traumatized) walking down a steep car ramp was an unacceptable option. I canceled this reservation and requested my money back. A few weeks later I booked parking at a garage but the entrance gates were shut and locked when I arrived! I had to find parking elsewhere and only got a credit back. I am reluctant to use SpotHero now when parking locations are dangerous to access and sometimes inaccessible. Hope there are alternatives to this app that offer a less stressful parking experience.Show less66thparallel
Developer Response
Thanks for taking the time to leave this review, we're very sorry for any trouble or inconvenience you experienced when booking with SpotHero! If you have any additional feedback or need any assistance, feel free to reach out to support@spothero.com, our Customer Heroes would be happy to help!Good idea but poor execution
I was in Columbus Ohio and did not want to pay excessive parking fees or high Uber prices so I found this app. The first lot I used went very well, no issues. The second lot was difficult to identify but I followed the directions from the app and their were several lots near each other. I was not familiar with the area so I trusted the app that I was in the correct lot. I ended up with a parking ticket. The second day I parked in a lot and was able to find any way to identify I had paid and did not want to get another ticket so I paid again to have a ticket on my dash. I contacted customer service and it took over two weeks to get a response to both my ticket and double payment. They did refund my double payment but as a credit on the app. The ticket they stated was valid because I was unknowingly in the wrong lot. I tried calling the customer service line and was on hold for over an hour. I emailed again but have not received a response yet. I doubt I’ll be using this app and again for fear of getting a ticket so my credit is useless. I don’t recommend using this app. I should’ve paid more for security or taken an Uber.Show lessjacqspicy
Developer Response
Thanks for taking the time to leave this review. We're very sorry for the trouble that you experienced with your reservation! If you have any additional feedback or questions, don't hesitate to reach out to support@spothero.com or (844)868-0156.Should be called spot anti-hero!
I had a ticket to attend a play in a downtown urban metro on a busy night (NBA game also occurring about a block away at close to the same time). I booked a spot in a garage attached to my theater where I have parked many times. When I arrived there was a sign on my garage stating the garage was full and that only patrons with a reservation could enter. I scanned my reservation and was allowed to enter the garage, only to find that there were absolutely no spots available. Several cars were circling but with no available spots there was no choice other than to depart via the exit. I tried to re-enter the garage and circle again, but my pass would no longer work since it was ‘already in use.’ At this point I was at risk for missing my event with very few available options! I was forced to pay nearly $40 for parking in the only available lot, also at risk to my own personal safety as I then needed to walk outside alone at night in a large urban metro which is not what I was expecting having booked a garage that was attached to my theater. I’ve messaged spot hero 4 times with no response, still out the $17 I paid them for a spot that did not exist and then forced to pay an inflated price to park nearby! Would never trust this app again!Show lessHR Fried
Developer Response
We are very sorry for the trouble that you experienced! A lot should not be full when you reserve a spot with SpotHero. If you still need assistance with this matter, feel free to reach back out to our Customer Heroes at (844)868-0156, they can help resolve this!This app is an absolute scam do not use it
I bought a spot with this app and I went to that exact spot that I had bought and I went to a concert that I spent money on my way back later that night to find that my car was towed. Miraculously I struggled as it was literally 11 o’clock at night as I was trying to figure out where my car went. which is insane because I spent money on this spot, so why are you got towed? I do not understand as miraculously finding out where this car ended up. I finally was able to get a bag after spending $200 on my wall earn money to get the car back and I contacted Support as I was very much frustrated because I spent money on this parking spot just to find out that my car was towed little did I know that’s not support was absolutely unhelpful as I asked Support they sent me to a supervisor that took me a couple days to respond just for them to tell me that I won’t get my money back and that they’re sorry because of my mistake a parking in the wrong spot which was crazy and incorrect because I parked in the right spot that I spent money on because why would I park in a spot that I did not spend money on I’m very much frustrated and still always be frustrated but it’s OK. I guess the 50 bucks left on the app that they gave back to me is more than enough for me to get scammed out of $200 again just for them to tell me that I parked in my wrong spot. This is such a great app and make sure you guys keep using it.Show lessBrady124
Developer Response
Thanks for taking the time to leave this review, we are so sorry for the issues that you experienced. The last thing we ever want is for one of our customers to be towed. If you have any questions or need any further assistance, don't hesitate to reach out to our Customer Heroes at (844)868-0156.Was scammed by paying 2x the promised amount.
I booked a parking ticket from 10 AM to 10 PM on Saturday in NYC. Later in the evening before my ticket expired I called the parking lot and told them that I purchased another parking ticket that extended my reservation from 10 PM to 10 AM the next morning totaling a 24 hour period. they did not tell me, however, that I needed to go physically to the parking lot and scan that new ticket in order to extend the reservation but they charged me an extra $47 on top of the $12 parking ticket that I bought for the overnight stay and then they told me that SpotHero would reimburse me for this difference and for the misunderstanding. After contacting SpotHero by email, they said that they would be able to reimburse me for this amount if I show them the receipts so I emailed all the receipts to SpotHero only to receive a follow-up email saying because I scanned both of the tickets now they cannot help me anymore and that they will give me a $10 spot hero credit although all I wanted is the $47 that I paid or was scammed for by this company. It was such an unpleasant experience and their customer service was extremely unprofessional, and provided contradictory information from one customer service representative to the other. I would recommend using other parking ups if you ever end up parking in New York.Show lessDrjif
Developer Response
We appreciate your feedback and do apologize for any confusion. Most facilities are not able to accept multiple reservations for a single stay, we are very sorry if that was unclear. If you have any questions or need further assistance with this matter don't hesitate to reach back out to our Customer Heroes at (844)868-0156.Updated: Charged twice and offered a $5 credit instead of a Refund
I was booking a spot in Boston. After entering my credit card information and attempting to reserve the spot, the app stated it had run into an error. I checked my card, and there was no pending charge. I checked my email and there was no confirmation. I assumed the reservation did not go through as the app had said it had encountered a problem. I rebooked the spot without issue. I confined monitoring my card for the next two days, but only ever saw one pending charge, so I thought all was good. When I returned home from the trip and was rallying up my expenses, I suddenly found SpotHero had charged me the $70 twice. I quickly called customer service who said they did see the duplicate reservation, placed all of 7 minutes apart. Instead of a refund however, I was told it was my fault for not reaching out to customer service immediately and the most they could do for me was offer a $5 credit. Spot Hero literally stole $70 from me, blamed their App’s issue on me, and then offered me $5. I asked to speak to a manager and was informed none were available but they would call me back. I of course have never received a call back.
After jumping through several hoops and waiting many days, I was eventually refunded to my original payment method. All said and done, it’s cheaper and easier to just find a parking garage and pay them directly. Will not be using SpotHero again after the hassle.Show lessjohnyvvv14
Developer Response
We are very sorry for the trouble that you experienced. If you still need assistance with this matter, feel free to contact (844)868-0156, a Customer Hero would be happy to look into this further.Will not use again.
I was not aware that I was booking the early bird special. I just put in my event information and was told to enter after 9. I arrived at the garage a few minutes after 10 and received an attitude from the attendant saying I was late and owe more money. The attendant then screeched my tires while moving my car. When I went to pick up the car, I was again told I owed an additional $24. He pointed to a printed out sign on the wall with their “policy”. I called Spot Hero where the rep also had an attitude. She told me my parking pass had all that information in big red letters. I again looked at my parking pass and found in tiny black letters (eventually) that I had to arrive by 10 for my price to be honored (which I would have done if I had known.) Meanwhile, I was already charged an additional $10 oversized vehicle fee for my small SUV. Also the email the SH rep sent me was a picture of my parking pass that looked NOTHING like the parking pass that was actually in my possession. It was not a good situation to be in, and I am very disappointed by the whole experience and the way both businesses handled it. P.S. My brother also booked a spot through SH at a different garage for the same event, and when he arrived he was told it was overbooked and sent away. What’s the point in even using this app if you aren’t guaranteed a spot and you end up having to pay more?Show lessmyrandf
Developer Response
We appreciate your feedback and are very sorry for the trouble and confusion that you experienced with your reservation! We try to be as transparent about time restrictions as possible and do apologize if anything was unclear. If you have any questions or additional comments, don't hesitate to reach out to support@spothero.com.App is great, customer service is not
The app is pretty easy to use, so that’s the only reason this rating has more than one star. The company claims “we guarantee you will have a spot to park in, at the price you paid, or your money back”. That is not the case, in my experience. I had a three day trip to Minneapolis, and booked three spots in the same parking garage. Each night I was charged additional before the garage would let me leave. I attempted to call customer service, got an automated “we understand your situation might be an emergency” message, and then the line disconnected. I submitted an “email” but they limit the characters that can be included to get that claim process started. I had to reply to two separate emails to get any kind of response, as the first email thread got zero response after I submitted photos as evidence for being charged by the garage. Then, after someone replied and said I would get credit through the app (which is NOT money back), I replied saying that was not what they promised through their money back guarantee, and have heard nothing since. (I am in contact with my bank about the charges because this is ridiculous.) I would only ever recommend this app/company to someone as a last resort.Show lessxxTheHarleyQxx
Developer Response
Thanks for taking the time to leave this review, and we are very sorry for the issues you experienced when using SpotHero. If you need further assistance, don't hesitate to reach out to us directly at (844)868-0156.
