SpotHero User Reviews

SpotHero: #1 Rated Parking App

SpotHero, Inc.

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Reviews Summary

Positive highlights

💰

This app hasAffordable parking options

🗺️

This app hasConvenient app for finding and reserving parking spots

🕰️

This app hasFlexible reservation management (ability to extend or cancel)

🔍

This app hasAbility to compare prices and availability across different garages

🚗

This app hasSaves time and hassle of finding parking in busy cities

👍

This app hasGreat customer service in resolving issues

Negative highlights

⚠️

This app hasGarages not always honoring reservations or availability

🤔

This app hasUnclear policies and restrictions on parking reservations

🕰️

This app hasInflexible reservation times and increments

📞

This app hasPoor responsiveness from customer service in some cases

🚫

This app hasMisleading information about parking options in the app

💳

This app hasCharges for reservations that couldn't be used

Top reviews

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Can’t sign in with Google

When I try to sign in with Google account, it is not letting me click in the username failed so basically signing in is not working.

Mehul19

a month ago

Response from developer

We're so sorry to hear about this and we'd like to learn more. If you haven't done so, don't hesitate to reach out to support@spothero.com with any relevant details, our Customer Heroes will look into this!

Save Big on Parking with SpotHero

SpotHero is a user-friendly app that saves you money and time on parking. For example, I paid less than $7 for 12 hours in Toronto’s entertainment district on a Saturday night, while most lots charged $20. It’s a no-brainer for anyone parking in downtown areas!

Beachbumcurlyjoe

a month ago

Response from developer

Thank you for taking the time to share this, we're so happy we could help you save!

Parking ticket for $100 because of SpotHero

Paid for parking using the SpotHero app in Toronto today. Parked my car per the instructions in the app. Came back to find a ticket for $100 on my windshield. Contacted SpotHero and they won’t do anything about it.
I would use them from time to time but after this experience, never again. I don’t recommend them. It’s not worth the risk in my opinion.

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Majxubrnalixhbrkajcy

2 months ago

Response from developer

Thank you for taking the time to leave this review. We're very sorry for the trouble that you experienced! You should not receive a ticket with a valid SpotHero reservation. If you have any questions or need further assistance with this matter, don't hesitate to reach back out to our Customer Hero team at (844)868-0156 or support@spothero.com.

Terrible customer service

Do not recommend, if you have any issues at the garage spothero will wash their hands of it. Terrible customer support, "not my problem" attitude. Book directly through a parking garage and avoid this third party nightmare to prevent being double charged

thezenmama

2 months ago

Response from developer

Thank you for taking the time to leave this review. We're very sorry for any trouble you experienced with our on-site operating partners. If you have any additional feedback, questions, or need further assistance, feel free to reach out to support@spothero.com.

Very usefull!!!

No hasle to find a parking prepared days before you arrive…

Matias Pasquier

2 months ago

Response from developer

Thanks for sharing this, we glad we could help you!

Extremely helpful

I love this app! Really helpful and accurate! Never had any issues

Karma1:11

2 months ago

Response from developer

Thanks for the love, we're so happy we could help you park with ease!

A must have App if you drive in the city

Overall, the app well-designed, and I find the “extend” parking feature very practical. Occasionally, the payment process can be a bit glitchy. One suggestion: it would be helpful if the app could cache the QR code image for parking areas with limited internet connectivity. Once, I was about to leave but couldn’t access the internet, so I had to go up to street level where is cell data access to launch the app, take a screenshot of the QR code, and then return to parking level L4 to exit.

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driod

2 months ago

Response from developer

Thank you for your feedback! We're sorry you had trouble, but are glad you were able to redeem your reservation successfully! We're always working on improving our services, and we'll be sure to make note if to see what we can do in the future. If you have any additional suggestions, feel free to reach out to support@spothero.com.

So disappointed!!

If you are trying to pre book your parking spot before work,DO NOT use this app! Even you buy your parking ahead you will not have parking space when you arrive, cause you late for work! Even you pre book your parking spot ahead you will have trouble entering the underground parking, cause you late for work!!! Don’t say that I should arrive early for work to insure on time, I normally arrive 30mins earlier for work!! Try to get my paid parking still cause me late!

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Eduoduomma

2 months ago

Response from developer

We're so sorry for any trouble you experienced! If you ever need assistance with a reservation, don't hesitate to reach out to our Customer Hero team in the moment at (844)324-7768, they would be happy to help!